Oxyzo Loan Review: Customer Care Number, RBI Status & Is It Safe?

Oxyzo is not a loan app in the consumer sense, and if you arrived here looking for a personal loan, this is the wrong lender. It finances businesses: raw-material purchases, work orders, invoices, machinery, working capital and property-backed credit. Its borrowers are SMEs, mid-corporates and, through a separate programme, micro-enterprises.

The company is the lending arm of the OfBusiness group and holds its own RBI licence. On the things that decide whether a lender is trustworthy — registration, published policies, a real complaints process — Oxyzo scores better than most names in this category. On what it costs, its own marketing and its own board policy disagree.

Oxyzo Loan Reviews

The Oxyzo business loan app holds 3.3 stars from about 185 ratings with over 1 lakh installs, last updated 11 September 2026. The App Store shows 4.3 from a handful of ratings. These are small samples for a lender of this size, which tells you the app is a secondary channel: most business borrowing here happens through relationship managers, not a phone.

Early praise, mostly from 2023 reviews:

• The digital application, purchase finance and invoice discounting smoothing cash-flow gaps.
• Approval in two to three days.
• Relationship managers who help with document upload.
• A usable dashboard for credit lines, disbursal requests, invoices and EMIs.

Recent complaints, 2024 through 2026:

• Onboarding breakage. GST or GSTR OTPs never arriving, "invalid OTP" errors, document uploads failing.
• Silence. A GST consent form sitting unactioned for three days with no way to chase it.
• Rejection at the eligibility gate, summarised bluntly by one reviewer as: apply only if you have ₹3 crore of turnover.
• Zero credit limit sanctioned after completing the application.
• Two unverified claims, one on each store, of a loan appearing on a credit record without the person having borrowed. We cannot corroborate these, and we record them as claims rather than findings.

One pattern worth naming: a mid-2023 cluster of near-identical glowing reviews written in marketing language, followed by an almost uniformly one-star tail. That is consistent with a seeded launch-window push. It is not proven, and it means the 3.3 average should not be read as organic either way.

On the financial side, CARE's December 2025 rationale reported FY25 assets under management of ₹8,351 crore, profit after tax of ₹339 crore, gross non-performing assets of 1.10% and a capital adequacy ratio of 33.5%, with an A1+ short-term rating. For a borrower, that matters: a well-capitalised lender with low bad debts is less likely to behave erratically about limits and renewals.

Oxyzo Loan Safe or not?

Safe. The questions worth asking are about price transparency and whether you qualify at all.

What checks out:

• Its own RBI licence, held since 2017, with Middle Layer classification bringing tighter governance and disclosure duties.
• A board-approved interest rate policy, published, with product-level rate bands — a level of disclosure most lenders avoid.
• A named grievance officer, a principal nodal officer and an internal ombudsman step, with a published complaints flowchart and day 7, 15, 21 and 30 escalation points.
• Strong financials and an external rating, as above.
• Nineteen offices across India and a website published in 11 Indian languages.
• A standing anti-fraud notice in the site footer: no processing fee is charged before sanction, and anyone demanding one should be reported.

What to weigh against it:

• Marketing below policy. "From 12% a year" and "1.2% per month" appear on the website and Play listing, while the policy floor for business loans is 16% and the outer band reaches 35%.
• No published penal, bounce, prepayment or foreclosure charges. Everything is deferred to the sanction letter, so you cannot compare total cost before applying.
• Contradictions across its own channels on maximum tenure — 36 months on Play versus "up to 7 years" in the FAQ — and on whether purchase finance is foreclosure-free.
• A steep eligibility bar for mainstream products: ₹3 crore turnover, three years of vintage and audited accounts.
• A typo in its own helpline in one FAQ block, one digit off the correct number. Trivial in itself, but in a market full of fake customer-care numbers, a wrong number on a lender's own page is worth flagging.

The rule that protects you everywhere: no genuine lender asks for an OTP, PIN or card details, and none asks for a processing fee before sanction. Oxyzo says exactly that in its own footer. Treat any demand for an advance payment as fraud and report it to getsupport@oxyzo.in.

Oxyzo Customer Care

The escalation ladder, which Oxyzo documents unusually well:

1. Level 1 — customer care by phone, email, WhatsApp, letter or the online complaint form.
2. Level 2 — the grievance redressal officer. Any complaint rejected in whole or in part is referred by the company to its internal ombudsman, a step few NBFCs of this size publish.
3. Level 3 — the RBI Ombudsman at cms.rbi.org.in, once 30 days have passed or if you are unsatisfied.

Oxyzo also publishes a grievance flowchart with automatic escalation on days 7, 15, 21 and 30. Use it: a written complaint with a date is what moves a business dispute, and it is what the ombudsman will ask for.

Never use an Oxyzo "helpline" from a directory or search result — including, in this case, the mistyped number on the company's own FAQ. Our verified customer care directory lists only numbers published by companies themselves.

Oxyzo is RBI Registered or not?

Yes, and unusually cleanly: one entity, its own licence, its own balance sheet.

• Entity: OXYZO Financial Services Limited, CIN U65929DL2016PLC306174, about 70% owned by OFB Tech (OfBusiness).
• Registration: RBI Certificate of Registration N-14.03380, dated 18 October 2017, amended 30 August 2024.
• Type: non-deposit-taking NBFC, classified NBFC-ND-SI since 2019 and placed in RBI's Middle Layer under scale-based regulation.
• Co-lending: it also originates under co-lending arrangements, which is why its policy carries a separate 20% to 35% band.

Verify any lender yourself, in two minutes:

• Search "Oxyzo Financial Services" in RBI's list of registered NBFCs on rbi.org.in and match the certificate number.
• Look for the app in RBI's Digital Lending Apps directory under Citizen's Corner.
• Read the Key Fact Statement before signing: APR, penal charges, prepayment terms and the lender's name.
• Check whether your loan is direct or co-lent, because that determines who handles a grievance.

Interest rates, fees and what is not published

From the board-approved interest rate policy, version 5.0:

Other cost facts:

• Processing fee: stated to start at 1% of the loan plus GST, charged only after sanction.
• Penal and default charges: leviable, amounts not published.
• Prepayment and commitment fees: leviable, amounts not published.
• Amounts: unsecured credit up to ₹5 crore for SMEs and corporates; up to ₹2.5 lakh unsecured or ₹10 lakh secured for micro-enterprises.
• Tenure: 90 days to 36 months per the app listing; "up to 7 years" per the FAQ.
• Disbursal: claimed within 48 hours of approval and signing; loan against property adds 3 to 7 business days for valuation and legal checks.

For a business borrower the practical step is simple: ask for the sanction letter's full charge schedule before you sign anything, and model the cash-flow impact of the repayment structure — purchase finance and invoice discounting behave very differently from a term loan. Our EMI calculator is a reasonable starting point for term borrowing.

Eligibility and documents

• Turnover: about ₹3 crore a year for mainstream products.
• Vintage: three years in business.
• Financials: three years of audited balance sheets and profit and loss accounts.
• KYC: promoter PAN and Aadhaar.
• Tax: GSTIN and current-year GSTR returns.
• Banking: six months of bank statements.
• Property loans: title deed, encumbrance certificate and related documents.
• Process: fully digital, no branch visit claimed.

If your business is younger or smaller than that, expect the micro-enterprise route or a rejection — which is what several app reviewers ran into.

Borrowing well from an SME lender

1. Match the product to the cash cycle. Purchase finance for inventory, invoice discounting for receivables, a term loan for capex. Mispairing them is the most expensive mistake in SME credit.
2. Get the full charge schedule in writing, since penal and prepayment charges are not published.
3. Confirm the tenure, given the 36-month versus 7-year contradiction.
4. Ask whether the facility is direct or co-lent, and who to complain to if something goes wrong.
5. Keep GST filings current — the application depends on them, and stale returns are a common rejection reason.
6. Never pay a fee before sanction. Oxyzo says so itself.

Oxyzo versus a bank working-capital line

Most businesses that qualify for Oxyzo also qualify, at least in principle, for a bank cash-credit or overdraft facility. They are not the same product, and the comparison is worth making deliberately.

• Price. A bank working-capital line for a ₹3 crore-turnover business typically prices several percentage points below Oxyzo's 16% to 22% band for business loans. If your banker will sanction, that gap is the single biggest saving available to you.
• Security. Banks usually want collateral and a personal guarantee. Oxyzo's purchase and invoice products are structured around the transaction rather than your property, which is why businesses without real estate end up here.
• Speed. Bank renewals and enhancements take weeks. Oxyzo claims 48 hours post-approval, and its purchase-finance model is built for a buying cycle that cannot wait.
• Flexibility. A cash-credit line lets you dip in and out. Purchase finance is tied to specific invoices and suppliers, which is more disciplined but less flexible if your need is general working capital.
• Relationship. A bank that funds you for years becomes useful when you need a term loan or a letter of credit. An NBFC facility is more transactional.

A sensible pattern for a growing SME is to use both: keep the bank line for core working capital, and use an NBFC like Oxyzo for the peaks — a large order, a raw-material opportunity, a receivable that will not arrive before payroll. Borrowing at 18% for six weeks to capture a purchase discount can be profitable; running your entire working capital at 18% permanently is not.

Before you sign, ask for three things in writing: the all-in cost including processing fee and GST, the penal charge schedule, and what happens at maturity if the underlying receivable is delayed. That last question is where SME borrowers most often get hurt, and it is not answered anywhere on the public site.

Verdict: should you borrow from Oxyzo?

For an established SME with audited books and real turnover, Oxyzo is a credible lender: properly licensed, well capitalised, with product-level rate bands published and a complaints process that goes as far as an internal ombudsman. If you need purchase or invoice finance rather than a plain term loan, it is a specialist worth approaching.

Set your expectations on price and access. The advertised "from 12%" is below what its own policy allows for most products, so budget from the 16% to 22% band for a business loan and ask where you sit. And if your business is under ₹3 crore in turnover or younger than three years, you will probably not qualify for the mainstream products — look at the micro-enterprise route or other SME lenders in our loan app reviews.