BankCreds publishes money information for Indian readers — interest rates, eligibility rules, regulatory positions, customer-care numbers. People act on these numbers, sometimes for lakhs of rupees. This policy sets out how we check them, what we will not publish, and how to challenge something we have got wrong.
Our source hierarchy
Not all sources are equal, and we rank them explicitly. A claim is only as strong as the best source supporting it.
- Primary regulators. The Reserve Bank of India, IRDAI, SEBI, PFRDA, the Ministry of Finance and CGTMSE, in their own published circulars, master directions, press releases and FAQs. Every regulatory claim on this site should trace to one of these, and on news stories we name the regulator in the text.
- The institution itself. A bank's or NBFC's own rate card, schedule of charges, policy wording, grievance-redressal page or annual report. A lender is the authority on its own pricing.
- Official registries. The RBI list of registered NBFCs, the IRDAI list of insurers and grievance officers, Udyam, and the exchanges' filings.
- Established news organisations, for the fact that a development has been reported. We attribute these by name and treat them as evidence of reporting, not as evidence of the underlying figure.
Aggregator sites, lead-generation portals and other comparison sites are not sources. We do not cite them, and we do not copy numbers from them.
Rules for specific kinds of claim
Interest rates and charges
Every rate we publish is labelled indicative, because the rate a borrower is actually offered depends on credit score, income, employer or business profile, ticket size and the lender's policy that day. We publish bands rather than single numbers wherever a band is the honest answer, and we tell readers to confirm the final figure in the sanction letter. We never present a promotional "starting from" rate as the rate a typical borrower will receive.
Regulatory claims
Statements about what the RBI, IRDAI or SEBI requires are checked against the regulator's own published text, not against secondary coverage of it. Where a rule has thresholds — LTV caps, deposit insurance limits, guarantee ceilings — we state the threshold and the instrument it comes from. If we cannot find the regulator's own wording, we do not state the rule as settled.
Contact details and grievance channels
Customer-care numbers, WhatsApp numbers and grievance email addresses are taken only from the institution's own website or a regulator's published directory. Where a detail cannot be verified at source, we leave it blank and say so rather than guessing — an unverified phone number on a finance site is a fraud vector, not a helpful extra.
Figures in news stories
A news story may attribute a development only to the source named on the page. It may not invent figures, quotes, dates or specifics the source did not report. Where a headline implies a number we do not have, we write around it rather than filling the gap. Standing background — how EMIs work, how LTV tiers work, typical market bands — comes from our own reference material and is framed as background, not as new reporting.
What we will not publish
- Guaranteed approval claims. No regulated lender can promise approval before assessing an application. We treat "guaranteed approval regardless of CIBIL" as a fraud marker and label it as one.
- Invented numbers. If we do not have a figure, we say we do not have it. We would rather publish a shorter piece than a padded one.
- Unverified registration status. We do not assert that a particular app or lender is RBI-registered. We explain how a reader can check the RBI's own list, because registrations lapse and change hands.
- Personalised advice. We publish general information. We do not tell an individual reader what to buy, borrow or invest in.
Who checks what
Guides, comparisons, reviews and calculators pass through a human review gate before publishing: the Content & SEO team verifies that every statistic and citation traces to a credible source. Financial reasoning and rate tables are additionally reviewed by the BankCreds Financial Experts team.
Our news section publishes on an automated schedule and a person does not read every story before it goes live — our editorial policy explains exactly what is and is not checked there, and each news page carries its sources and a disclaimer. We consider that disclosure part of fact-checking, not an exception to it.
Keeping figures current
The gold rate updates daily. Lender rate tables and product pages are reviewed on a rolling basis and carry a "last updated" date reflecting the most recent review. A stale number is a wrong number, so where we cannot keep a figure current we replace it with a band or remove it.
Challenging something we have published
If a figure on this site is wrong — or was right and has since changed — tell us through the contact page, with the page URL and, where you have one, the source that contradicts us. We check it against the hierarchy above. Where we are wrong we correct the page and, for anything material, note the correction on it; our corrections policy sets out how. We do not quietly edit a material error out of existence.
Not financial advice
Fact-checking makes our information accurate. It does not make it advice. Nothing on BankCreds accounts for your individual circumstances, and you should consider speaking to a qualified professional before acting on anything you read here.