If you remember slice as the company that gave students a card when no bank would, the product you are looking at now is different. slice merged with North East Small Finance Bank, and since October 2024 the entity is slice small finance bank limited — a licensed bank with branches in Assam, a savings account, fixed deposits, UPI, a UPI-linked credit card and an instant credit product called slice borrow.
That change matters more than any feature comparison. A small finance bank sits under direct RBI supervision, its deposits are insured, and it lends from its own balance sheet rather than routing you to someone else's NBFC.
Slice Loan App Reviews
The app, listed as "slice: UPI credit card & bank", holds 4.6 stars from about 8.48 lakh ratings with over 1 crore downloads, last updated 18 September 2026. That is a large and generally satisfied user base, which is unusual in this category.
What users praise:
- Digital-first servicing compared with legacy banks. One reviewer in September 2026 described a CKYC registry problem fixed in about a week with no branch visit, after other banks had failed.
- Quick account opening, instant UPI payments and a clean app.
- Savings interest credited daily and in-app fixed deposits, which is why people keep balances there.
- The bank replies publicly to reviews within days.
What users complain about:
- Automated credit rejections that appear to ignore an existing relationship, a good CIBIL score or deposits held with the bank — with support replies described as copy-pasted.
- Gamified rewards that do not pay out, with no in-app route to report it.
- No published eligibility criteria, so a rejection cannot be diagnosed or fixed.
- Cost of revolving on the credit card, and the fee for transferring credit to a bank account.
Slice Loan App Safe or not?
Safe. On regulatory standing this is the strongest name in this list, and the cautions are about price and opacity rather than trust.
What checks out:
- A bank licence, not an NBFC registration. RBI's own bank-links directory lists the entity with the footnote that North East Small Finance Bank "has been renamed to Slice Small Finance Bank Limited due to merger with Slice".
- A documented merger path: RBI no-objection in October 2023, NCLT Guwahati approval in August 2024, completion on 28 October 2024.
- DICGC deposit insurance up to ₹5 lakh — which no NBFC in this list can offer, because NBFCs cannot take deposits at all.
- Lending on its own book, so the lender and the app are the same entity.
- Published digital lending app and service provider lists, as RBI's digital lending rules require.
- A four-level grievance path with named officers and a 48-hour acknowledgement commitment.
- Zero foreclosure charges on slice borrow, and a penal charge capped at the lower of ₹500 or 30% of the overdue EMI.
What to weigh against it:
- Two official rate ranges that disagree. The website says 14.13% to 30.69% annualised; the bank's own RBI disclosure for January to March 2026 says 18.13% to 31.5%, with an APR averaging 33.3% and reaching 45%.
- "No hidden charges" marketing alongside a processing fee of up to 4% plus GST and that 33.3% average APR.
- Unpublished support hours while the store listing advertises 24x7 support.
- No published eligibility criteria at all — no income, score or document requirements.
- Two different nodal officer email addresses across its own properties.
- Broad optional data collection declared on Play: SMS, contacts, photos, files, precise location, installed apps and credit score, though the bank declares no third-party sharing.
The rule that protects you everywhere: no genuine bank asks for an OTP, PIN or card details, and none asks you to pay a fee by UPI before releasing credit. slice deducts its processing fee from the loan. A caller claiming to be from slice and requesting an advance payment or an OTP is running a fraud.
Slice Customer Care
| Channel | Detail |
|---|---|
| Customer care number | 08048329999 |
| Toll-free | 1800-121-1905 |
| help@slice.bank.in | |
| Grievance redressal officer | 08069390473 — customergrievance@slice.bank.in |
| Nodal officer | Roshini Ganesh — 08048318328, principal.nodalofficer@slice.bank.in |
| Registered office | G.S. Point, G.S. Road, Dispur, Guwahati 781006, Assam |
| Corporate office | 9 Ashford Park View, 80 ft Road, Koramangala 3rd Block, Bengaluru 560034 |
The escalation ladder, as the bank publishes it:
- Level 1 — in-app chat, a branch, the helpline or help@slice.bank.in. The bank commits to acknowledging within 48 hours.
- Level 2 — the grievance redressal officer.
- Level 3 — nodal officer Roshini Ganesh.
- Level 4 — the RBI Ombudsman, if there is no reply within 30 days or the reply does not satisfy you. Complaints are free at cms.rbi.org.in.
Because slice is a bank, the ombudsman route is straightforward: there is no question about which entity is responsible, which is precisely the problem with app-plus-partner-NBFC structures elsewhere in this list.
Never call a "slice customer care number" from a search snippet, an ad or a directory. Our verified customer care directory lists only numbers published by the institutions themselves.
Slice Loan App is RBI Registered or not?
It is RBI-licensed as a bank, which is a stronger status than NBFC registration.
- Entity: slice small finance bank limited, CIN U65100AS2016PLC017505, formerly North East Small Finance Bank Limited.
- Status: a small finance bank under RBI licence. There is no NBFC certificate of registration number, because it is not an NBFC.
- Evidence: RBI's own bank-links directory lists the bank with the merger footnote.
- Deposits: insured by DICGC up to ₹5 lakh per depositor.
- Service providers: the bank publishes its digital lending apps and lending service provider list, naming Epimoney Private Limited and ADJ Utility Apps Private Limited.
One piece of history explains how slice got here. In June 2022 RBI barred non-bank prepaid instrument issuers from loading prepaid cards through credit lines, which broke the model slice was then running as an NBFC plus a prepaid card. Becoming a bank resolved that structurally: a bank can lend and issue payment instruments in its own right.
Verify any lender yourself, in two minutes:
- For a bank, check RBI's list of banks on rbi.org.in — slice appears there under its former name with the rename footnote.
- For an NBFC, search the entity in RBI's NBFC list instead.
- Look for the app in RBI's Digital Lending Apps directory under Citizen's Corner.
- Read the Key Fact Statement before accepting any loan: APR, fees and penal charges.
What slice costs
| Item | Detail |
|---|---|
| Borrow amount | ₹100 – ₹5,00,000 |
| Website rate | 14.13% – 30.69% annualised |
| RBI disclosure (Jan–Mar 2026) | ROI 18.13% – 31.5%, average 26.93% |
| Disclosed APR | 18.65% – 45%, average 33.3% |
| Processing fee | Up to 4% + GST, minimum ₹50 (1% on 1-month merchant UPI payments) |
| Tenure | Up to 12 months on slice borrow |
| Penal charge | ₹500 or 30% of the overdue EMI, whichever is lower |
| Foreclosure | ₹0 |
| Credit card revolving | 42% p.a. + 18% GST; bank transfer fee 2.5% |
| Card late fees | Nil below ₹100 outstanding, rising to ₹1,300 above ₹50,000 |
The number to anchor on is the disclosed APR, averaging 33.3%. That is the bank's own regulatory filing, and it is a truer guide than the 14.13% floor on the marketing page. At that level, slice borrow is convenient short-term credit, not cheap credit — and the zero foreclosure charge is what makes it manageable, because you can clear it the moment you have the money without penalty.
Use our EMI calculator with the rate in your Key Fact Statement to see what a short tenure actually costs.
Eligibility, limits and what is not published
- Published criteria: none. No minimum income, no credit score, no document checklist.
- Limits: assigned by internal scoring, and reviewers report them being withdrawn or refused despite good credit.
- KYC: completed in-app; the bank also has branches inherited from North East Small Finance Bank.
- Products: slice borrow, a UPI credit card, savings accounts with daily interest and fixed deposits.
- Policy ceilings: the bank's product information page mentions digital personal loans to ₹10 lakh, and up to ₹25 lakh in exceptional approved cases, which are higher than the app advertises.
The absence of published criteria is the fairest criticism a borrower can make here. It is also common across app-based lending, and it is why a rejection is best treated as a scoring outcome rather than a judgement you can appeal.
Using slice well
- Treat the APR, not the 14.13% floor, as your planning number.
- Use the zero foreclosure charge. If money arrives, close the loan — there is no penalty.
- Do not revolve on the credit card. At 42% a year plus GST, revolving is far more expensive than slice borrow.
- Keep an eye on the bank-transfer fee of 2.5% if you move card credit to an account.
- Pay before the due date — the penal cap is helpful, but a missed payment still hits your credit report.
- Keep deposits within ₹5 lakh per depositor if you also bank here, so DICGC cover applies in full.
Bank or NBFC: what actually changes for you
slice moving from an NBFC structure to a bank licence is not a branding detail. Four things change for the person using it.
- Deposits are protected. Money in a slice savings account or fixed deposit is insured by DICGC up to ₹5 lakh per depositor. No NBFC in India can offer that, because NBFCs of this type are not permitted to take public deposits at all.
- Supervision is tighter. Banks face closer prudential oversight, stricter capital and liquidity requirements, and more frequent reporting than base-layer NBFCs.
- The complaint path is unambiguous. With an app-plus-partner-NBFC structure, borrowers routinely complain to the app while the regulated entity sits elsewhere. Here the app and the bank are the same institution, so the RBI Ombudsman route is direct.
- The product set widens. Savings, fixed deposits, UPI, a credit card and lending all come from one licensed institution rather than being stitched together across partners.
What does not change is the price of credit. A small finance bank is not obliged to lend cheaply, and slice's own disclosure puts its average APR at 33.3% — comparable to app lenders, not to a large bank's personal loan at 11% to 16%. If you have a salary account, a clean credit history and time to wait, a mainstream bank will almost certainly beat it on rate.
The sensible way to use slice, then, is selectively: keep it for what it is genuinely good at — fast, small, short-dated credit you can close without penalty, plus a well-built everyday banking app — and take your large, long-dated borrowing somewhere cheaper. Keeping deposits within the ₹5 lakh insured limit is prudent housekeeping for any small finance bank, including this one.
Verdict: should you use the slice app?
As a bank account and payments app, slice is a strong option: licensed, insured, well rated and genuinely better at digital servicing than most incumbents. As a borrower's product, slice borrow is convenient, flexible and free to close early — with the important qualification that its own disclosures put the average APR at 33.3%.
Borrow here for short gaps you can clear quickly, and take advantage of the zero foreclosure charge rather than letting the loan run its course. If you need a larger amount over a longer tenure, a conventional personal loan from a bank will usually cost far less. Compare options in our loan app reviews.