NBFC & loan app
Indifi Customer Care Number — Helpline, WhatsApp, Email & Grievance Redressal
Every contact below is taken from Indifi's own official contact or grievance page — not from a directory listing. Along with the numbers you will find what each channel can actually resolve, the grievance officer to escalate to, and the free RBI route above them if Indifi does not fix your problem.
Contacts last verified: 2026-09-13
Indifi customer care contacts at a glance
| Number | What it is for | Hours |
|---|---|---|
| 9696555444 | General customer care | not published |
Not published. Indifi lists no official WhatsApp channel, so treat any WhatsApp number claiming to be its support as unverified.
- cs@indifi.com — General support
- grievances@indifi.com — Grievance redressal
Verified against https://www.indifi.com/contact
Check the number before you dial
Searching for a customer care number is one of the most exploited moments in Indian consumer finance: fraudsters seed fake helplines into search results, map listings and social-media replies. Take the number from Indifi's own site or from inside its app, and never accept inbound help. No bank, NBFC or lender in India will ever ask for your OTP, PIN, CVV, full card number or a screen-sharing app, and no genuine refund requires you to pay first.
If money has already left your account, call 1930 and file at cybercrime.gov.in the same hour — see the first-hour fraud steps.
What you can get done on the Indifi helpline
- › Check your outstanding balance, EMI date, interest rate and remaining tenure.
- › Sort out a payment that has not reflected, an EMI debited twice, or a failed auto-debit mandate.
- › Get a statement of account, interest certificate, foreclosure quote or no-dues certificate.
- › Update your registered mobile number, email, address or bank mandate, and complete KYC.
- › Report a loan you did not take, a card or app account to be blocked, or a suspected fraud.
- › Raise a complaint and get the reference number every later escalation depends on.
Indifi is a marketplace, so always quote your application ID and the lender's name — a ticket without the lender named cannot be actioned. Escalate to the grievance officer 15 days after raising a ticket, and remember your actual lender has its own grievance officer too.
Keep these ready before you call — your loan or account number, registered mobile number, the exact date and amount of the transaction in question, and any earlier complaint reference number. Ask for a reference number before the call ends and note the agent's name: without a reference, an escalation has nothing to attach to.
Indifi grievance redressal — officer, address and timelines
RBI requires every regulated lender to appoint and publish a Grievance Redressal / Nodal Officer, both on its website and inside its app. This is who you write to when customer care has failed — and the step you must complete before the Ombudsman will hear you.
Grievance Redressal / Nodal Officer
- Name
- not published
- Designation
- not published
- grievances@indifi.com
- Phone
- not published
- Address
- not published
- Hours
- not published
- Timeline
- RBI requires a regulated entity to resolve a complaint within 30 days.
What to put in the escalation email
One screen, no adjectives. Open with your loan or account number and the earlier complaint reference. Then: what happened, with dates and amounts; what you have already been told; and what specific outcome you want — a reversal, a corrected bureau entry, a closure letter. Attach screenshots and statements as files rather than describing them. Close with a line saying that if it is not resolved within 30 days you will take it to the RBI Ombudsman under the Integrated Ombudsman Scheme. That sentence changes how the file is handled, because it starts a clock the company is measured on.
If Indifi does not resolve it: the escalation ladder
Each level has to be attempted before the next one will hear you, and each one needs the reference number from the level below. Nothing here costs money and none of it needs a lawyer.
Indifi customer care
Helpline, email or in-app chat — always ask for a complaint reference number
Most transactional issues close in a working day or two
Indifi Grievance Redressal / Nodal Officer
grievances@indifi.com
Every RBI-regulated entity must appoint and publish one, and must resolve within 30 days
RBI Ombudsman (Integrated Ombudsman Scheme)
cms.rbi.org.in · 14448
Available if 30 days pass with no reply, or the reply does not satisfy you. Free, online, no lawyer needed
Regulator and emergency helplines
| National Cyber Crime Helpline 1930 | Financial fraud, unauthorised transactions, digital-arrest and phishing scams. Call within the first hour. cybercrime.gov.in |
| RBI Ombudsman (Integrated Scheme) 14448 | Bank, NBFC, credit bureau and payment complaints unresolved after 30 days. Free; no lawyer needed. cms.rbi.org.in |
| RBI Sachet | Reporting unregistered lenders, illegal loan apps and unauthorised deposit-taking schemes. sachet.rbi.org.in |
| National Consumer Helpline 1915 | Consumer disputes including mis-selling of financial products. Toll-free, 8 AM–8 PM. consumerhelpline.gov.in |
Indifi customer care — frequently asked questions
What is the Indifi customer care number?
Is there a 24x7 Indifi helpline?
Does Indifi have a WhatsApp number?
How do I file a complaint against Indifi?
Who is the grievance redressal officer of Indifi?
How do I know a Indifi customer care number is genuine?
Before you borrow from Indifi
Our independent review covers its RBI registration, rates and fees, eligibility, Play Store record and the complaints borrowers actually raise.
Other nbfc & loan app customer care numbers
Useful tools and guides
Ready to Compare & Find Your Perfect Loan?
Join 500K+ smart borrowers who found their ideal loan through BankCreds