NBFC & loan app
Hero FinCorp Customer Care Number — Helpline, WhatsApp, Email & Grievance Redressal
Every contact below is taken from Hero FinCorp's own official contact or grievance page — not from a directory listing. Along with the numbers you will find what each channel can actually resolve, the grievance officer to escalate to, and the free RBI route above them if Hero FinCorp does not fix your problem.
Contacts last verified: 2026-09-13
Hero FinCorp customer care contacts at a glance
Toll-free number
Available 24x7
Hero FinCorp does not publish round-the-clock hours for any line. Treat these as business-hours numbers.
| Number | What it is for | Hours |
|---|---|---|
| 1800-102-4145 Toll-free | General customer care | not published |
Published on the company’s own website. Save it from there, never from a forwarded message.
- Customer.Care@HeroFinCorp.com — General support
Verified against https://www.herofincorp.com/reach-us/customercare
Check the number before you dial
Searching for a customer care number is one of the most exploited moments in Indian consumer finance: fraudsters seed fake helplines into search results, map listings and social-media replies. Take the number from Hero FinCorp's own site or from inside its app, and never accept inbound help. No bank, NBFC or lender in India will ever ask for your OTP, PIN, CVV, full card number or a screen-sharing app, and no genuine refund requires you to pay first.
If money has already left your account, call 1930 and file at cybercrime.gov.in the same hour — see the first-hour fraud steps.
What you can get done on the Hero FinCorp helpline
- › Check your outstanding balance, EMI date, interest rate and remaining tenure.
- › Sort out a payment that has not reflected, an EMI debited twice, or a failed auto-debit mandate.
- › Get a statement of account, interest certificate, foreclosure quote or no-dues certificate.
- › Update your registered mobile number, email, address or bank mandate, and complete KYC.
- › Report a loan you did not take, a card or app account to be blocked, or a suspected fraud.
- › Raise a complaint and get the reference number every later escalation depends on.
Hero FinCorp is among the few NBFCs here offering a genuine toll-free number, plus WhatsApp support — a useful combination if calls keep dropping. For loan closure documents or no-dues certificates, email creates the written record you will want if the closure later fails to reflect on your credit report.
Keep these ready before you call — your loan or account number, registered mobile number, the exact date and amount of the transaction in question, and any earlier complaint reference number. Ask for a reference number before the call ends and note the agent's name: without a reference, an escalation has nothing to attach to.
Hero FinCorp grievance redressal — officer, address and timelines
RBI requires every regulated lender to appoint and publish a Grievance Redressal / Nodal Officer, both on its website and inside its app. This is who you write to when customer care has failed — and the step you must complete before the Ombudsman will hear you.
Grievance Redressal / Nodal Officer
- Name
- not published
- Designation
- not published
- not published
- Phone
- not published
- Address
- not published
- Hours
- not published
- Timeline
- RBI requires a regulated entity to resolve a complaint within 30 days.
What to put in the escalation email
One screen, no adjectives. Open with your loan or account number and the earlier complaint reference. Then: what happened, with dates and amounts; what you have already been told; and what specific outcome you want — a reversal, a corrected bureau entry, a closure letter. Attach screenshots and statements as files rather than describing them. Close with a line saying that if it is not resolved within 30 days you will take it to the RBI Ombudsman under the Integrated Ombudsman Scheme. That sentence changes how the file is handled, because it starts a clock the company is measured on.
If Hero FinCorp does not resolve it: the escalation ladder
Each level has to be attempted before the next one will hear you, and each one needs the reference number from the level below. Nothing here costs money and none of it needs a lawyer.
Hero FinCorp customer care
Helpline, email or in-app chat — always ask for a complaint reference number
Most transactional issues close in a working day or two
Hero FinCorp Grievance Redressal / Nodal Officer
Published on the company’s grievance page and inside its app
Every RBI-regulated entity must appoint and publish one, and must resolve within 30 days
RBI Ombudsman (Integrated Ombudsman Scheme)
cms.rbi.org.in · 14448
Available if 30 days pass with no reply, or the reply does not satisfy you. Free, online, no lawyer needed
Regulator and emergency helplines
| National Cyber Crime Helpline 1930 | Financial fraud, unauthorised transactions, digital-arrest and phishing scams. Call within the first hour. cybercrime.gov.in |
| RBI Ombudsman (Integrated Scheme) 14448 | Bank, NBFC, credit bureau and payment complaints unresolved after 30 days. Free; no lawyer needed. cms.rbi.org.in |
| RBI Sachet | Reporting unregistered lenders, illegal loan apps and unauthorised deposit-taking schemes. sachet.rbi.org.in |
| National Consumer Helpline 1915 | Consumer disputes including mis-selling of financial products. Toll-free, 8 AM–8 PM. consumerhelpline.gov.in |
Hero FinCorp customer care — frequently asked questions
What is the Hero FinCorp customer care number?
Is there a 24x7 Hero FinCorp helpline?
Does Hero FinCorp have a WhatsApp number?
How do I file a complaint against Hero FinCorp?
Who is the grievance redressal officer of Hero FinCorp?
How do I know a Hero FinCorp customer care number is genuine?
Before you borrow from Hero FinCorp
Our independent review covers its RBI registration, rates and fees, eligibility, Play Store record and the complaints borrowers actually raise.
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