NBFC & loan app
ATD Money Customer Care Number — Helpline, WhatsApp, Email & Grievance Redressal
Every contact below is taken from ATD Money's own official contact or grievance page — not from a directory listing. Along with the numbers you will find what each channel can actually resolve, the grievance officer to escalate to, and the free RBI route above them if ATD Money does not fix your problem.
Contacts last verified: 2026-09-13
ATD Money customer care contacts at a glance
| Number | What it is for | Hours |
|---|---|---|
| 0120-4348458 | General customer care | not published |
Not published. ATD Money lists no official WhatsApp channel, so treat any WhatsApp number claiming to be its support as unverified.
- info@atdmoney.com — General support
- grievance@atdmoney.com — Grievance redressal
Verified against https://atdmoney.com/contact-us.php
Check the number before you dial
Searching for a customer care number is one of the most exploited moments in Indian consumer finance: fraudsters seed fake helplines into search results, map listings and social-media replies. Take the number from ATD Money's own site or from inside its app, and never accept inbound help. No bank, NBFC or lender in India will ever ask for your OTP, PIN, CVV, full card number or a screen-sharing app, and no genuine refund requires you to pay first.
If money has already left your account, call 1930 and file at cybercrime.gov.in the same hour — see the first-hour fraud steps.
What you can get done on the ATD Money helpline
- › Check your outstanding balance, EMI date, interest rate and remaining tenure.
- › Sort out a payment that has not reflected, an EMI debited twice, or a failed auto-debit mandate.
- › Get a statement of account, interest certificate, foreclosure quote or no-dues certificate.
- › Update your registered mobile number, email, address or bank mandate, and complete KYC.
- › Report a loan you did not take, a card or app account to be blocked, or a suspected fraud.
- › Raise a complaint and get the reference number every later escalation depends on.
ATD Money handles its own support, because the lender, ATD Financial Services, owns the app. Call or email the app's care team first and quote your loan number or CRN ID. If that doesn't work, write to grievance officer Kisan Sahoo. None of the published numbers is toll-free. The lender's own helpline runs 10:00 am to 06:30 pm, Monday to Saturday. After 30 days without a fix, go to RBI's complaint portal.
Keep these ready before you call — your loan or account number, registered mobile number, the exact date and amount of the transaction in question, and any earlier complaint reference number. Ask for a reference number before the call ends and note the agent's name: without a reference, an escalation has nothing to attach to.
ATD Money grievance redressal — officer, address and timelines
RBI requires every regulated lender to appoint and publish a Grievance Redressal / Nodal Officer, both on its website and inside its app. This is who you write to when customer care has failed — and the step you must complete before the Ombudsman will hear you.
Grievance Redressal / Nodal Officer
- Name
- not published
- Designation
- not published
- grievance@atdmoney.com
- Phone
- not published
- Address
- not published
- Hours
- not published
- Timeline
- RBI requires a regulated entity to resolve a complaint within 30 days.
What to put in the escalation email
One screen, no adjectives. Open with your loan or account number and the earlier complaint reference. Then: what happened, with dates and amounts; what you have already been told; and what specific outcome you want — a reversal, a corrected bureau entry, a closure letter. Attach screenshots and statements as files rather than describing them. Close with a line saying that if it is not resolved within 30 days you will take it to the RBI Ombudsman under the Integrated Ombudsman Scheme. That sentence changes how the file is handled, because it starts a clock the company is measured on.
If ATD Money does not resolve it: the escalation ladder
Each level has to be attempted before the next one will hear you, and each one needs the reference number from the level below. Nothing here costs money and none of it needs a lawyer.
ATD Money customer care
Helpline, email or in-app chat — always ask for a complaint reference number
Most transactional issues close in a working day or two
ATD Money Grievance Redressal / Nodal Officer
grievance@atdmoney.com
Every RBI-regulated entity must appoint and publish one, and must resolve within 30 days
RBI Ombudsman (Integrated Ombudsman Scheme)
cms.rbi.org.in · 14448
Available if 30 days pass with no reply, or the reply does not satisfy you. Free, online, no lawyer needed
Regulator and emergency helplines
| National Cyber Crime Helpline 1930 | Financial fraud, unauthorised transactions, digital-arrest and phishing scams. Call within the first hour. cybercrime.gov.in |
| RBI Ombudsman (Integrated Scheme) 14448 | Bank, NBFC, credit bureau and payment complaints unresolved after 30 days. Free; no lawyer needed. cms.rbi.org.in |
| RBI Sachet | Reporting unregistered lenders, illegal loan apps and unauthorised deposit-taking schemes. sachet.rbi.org.in |
| National Consumer Helpline 1915 | Consumer disputes including mis-selling of financial products. Toll-free, 8 AM–8 PM. consumerhelpline.gov.in |
ATD Money customer care — frequently asked questions
What is the ATD Money customer care number?
Is there a 24x7 ATD Money helpline?
Does ATD Money have a WhatsApp number?
How do I file a complaint against ATD Money?
Who is the grievance redressal officer of ATD Money?
How do I know a ATD Money customer care number is genuine?
Before you borrow from ATD Money
Our independent review covers its RBI registration, rates and fees, eligibility, Play Store record and the complaints borrowers actually raise.
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