NBFC & loan app
My Money Bazaar Customer Care Number — Helpline, WhatsApp, Email & Grievance Redressal
Every contact below is taken from My Money Bazaar's own official contact or grievance page — not from a directory listing. Along with the numbers you will find what each channel can actually resolve, the grievance officer to escalate to, and the free RBI route above them if My Money Bazaar does not fix your problem.
Contacts last verified: 2026-10-14
My Money Bazaar customer care contacts at a glance
| Number | What it is for | Hours |
|---|---|---|
| +91 8743803284 | Customer support (a normal mobile number, not toll free) | 10:00 am to 6:00 pm, Monday to Friday, excluding public holidays |
| 7836818044 | Grievance Redressal Officer, Ms. Gurmeet Kaur — use after 7 working days without a fix | not published |
Not published. My Money Bazaar lists no official WhatsApp channel, so treat any WhatsApp number claiming to be its support as unverified.
- customer.support@mymoneybazaar.com — General customer support
- grievance@mymoneybazaar.com — Grievance Redressal Officer (Level 2)
- nodal@mymoneybazaar.com — Nodal Officer (Level 3)
Verified against https://www.mymoneybazaar.com/contact-us
Check the number before you dial
Searching for a customer care number is one of the most exploited moments in Indian consumer finance: fraudsters seed fake helplines into search results, map listings and social-media replies. Take the number from My Money Bazaar's own site or from inside its app, and never accept inbound help. No bank, NBFC or lender in India will ever ask for your OTP, PIN, CVV, full card number or a screen-sharing app, and no genuine refund requires you to pay first.
My Money Bazaar's own published warning: “My Money Bazaar says it never uses a personal bank account or personal UPI ID to collect loan repayments or dues, and never asks for personal, financial or security credentials outside its app. Pay only through the channels shown in the app, and report anyone asking you to pay a person at cybercrime.gov.in or on 1930.”
If money has already left your account, call 1930 and file at cybercrime.gov.in the same hour — see the first-hour fraud steps.
What you can get done on the My Money Bazaar helpline
- › Check your outstanding balance, EMI date, interest rate and remaining tenure.
- › Sort out a payment that has not reflected, an EMI debited twice, or a failed auto-debit mandate.
- › Get a statement of account, interest certificate, foreclosure quote or no-dues certificate.
- › Update your registered mobile number, email, address or bank mandate, and complete KYC.
- › Report a loan you did not take, a card or app account to be blocked, or a suspected fraud.
- › Raise a complaint and get the reference number every later escalation depends on.
My Money Bazaar arranges loans; the money comes from the NBFC named in your sanction letter, Bansal In Hold or Aasra Fincorp. Support runs 10 am to 6 pm, Monday to Friday, and complaints start as an in-app ticket. After 7 working days, write to Grievance Redressal Officer Ms. Gurmeet Kaur (7836818044), then nodal@mymoneybazaar.com, then the NBFC's own grievance officer. Aasra Fincorp's site names a different officer, Madhuri Gautam (9720747010). My Money Bazaar says it never collects repayments in personal bank accounts or UPI IDs.
Keep these ready before you call — your loan or account number, registered mobile number, the exact date and amount of the transaction in question, and any earlier complaint reference number. Ask for a reference number before the call ends and note the agent's name: without a reference, an escalation has nothing to attach to.
My Money Bazaar grievance redressal — officer, address and timelines
RBI requires every regulated lender to appoint and publish a Grievance Redressal / Nodal Officer, both on its website and inside its app. This is who you write to when customer care has failed — and the step you must complete before the Ombudsman will hear you.
Grievance Redressal / Nodal Officer
- Name
- Ms. Gurmeet Kaur
- Designation
- Grievance Redressal Officer, My Money Bazaar India Private Limited
- Phone
- 7836818044
- Address
- Registered office: Flat No. 353, Bharat Apartment, Pocket 3C, Sector 16B, Dwarka, New Delhi 110078. Corporate office: Second Floor, Plot No. A-154A, Sector 63, Noida, Uttar Pradesh 201301.
- Hours
- Customer service runs 10:00 am to 6:00 pm, Monday to Friday; no separate hours are published for the grievance desk
- Timeline
- Its fair practice code lets you escalate here if a ticket stays unresolved for more than 7 working days. Its privacy policy says the grievance officer will try to resolve a grievance within 30 days of receiving it.
Principal Nodal Officer
- Name
- not published
- nodal@mymoneybazaar.com
- Phone
- not published
- Address
- not published
- Timeline
- Escalate here if the grievance officer has not resolved your complaint. My Money Bazaar's own pages give only this email; the lenders' sites name different nodal officers.
If My Money Bazaar does not resolve it: the escalation ladder
Each level has to be attempted before the next one will hear you, and each one needs the reference number from the level below. Nothing here costs money and none of it needs a lawyer.
A service request or ticket in the My Money Bazaar app, or customer support
+91 8743803284 · customer.support@mymoneybazaar.com
Escalate if it stays unresolved for more than 7 working days, or if you are not satisfied with the answer
Grievance Redressal Officer — Ms. Gurmeet Kaur
grievance@mymoneybazaar.com · 7836818044
The privacy policy promises an effort to resolve within 30 days of receipt
My Money Bazaar's Nodal Officer
nodal@mymoneybazaar.com
Use if the grievance officer has not resolved it
The grievance officer of the NBFC named in your sanction letter or Key Fact Statement
Bansal In Hold: Suraj Yadav, grievance@bansalinhold.com, 9205086181 · Aasra Fincorp: Subash Patel, grievance@aasrafincorp.com, 7318066022
The lender, not the app, is the regulated entity answerable to RBI
Reserve Bank Integrated Ombudsman
cms.rbi.org.in · 14448
Approach if the lender has not resolved your complaint within 30 days, or you are not satisfied with its reply
Regulator and emergency helplines
| National Cyber Crime Helpline 1930 | Financial fraud, unauthorised transactions, digital-arrest and phishing scams. Call within the first hour. cybercrime.gov.in |
| RBI Ombudsman (Integrated Scheme) 14448 | Bank, NBFC, credit bureau and payment complaints unresolved after 30 days. Free; no lawyer needed. cms.rbi.org.in |
| RBI Sachet | Reporting unregistered lenders, illegal loan apps and unauthorised deposit-taking schemes. sachet.rbi.org.in |
| National Consumer Helpline 1915 | Consumer disputes including mis-selling of financial products. Toll-free, 8 AM–8 PM. consumerhelpline.gov.in |
My Money Bazaar customer care — frequently asked questions
What is the My Money Bazaar customer care number?
Is there a 24x7 My Money Bazaar helpline?
Does My Money Bazaar have a WhatsApp number?
How do I file a complaint against My Money Bazaar?
Who is the grievance redressal officer of My Money Bazaar?
How do I know a My Money Bazaar customer care number is genuine?
Before you borrow from My Money Bazaar
Our independent review covers its RBI registration, rates and fees, eligibility, Play Store record and the complaints borrowers actually raise.
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