Insurance · Life insurance
Axis Max Life Customer Care Number — 24x7 Helpline, WhatsApp, Email & Grievance Redressal
Every contact below is taken from Axis Max Life's own official contact and grievance page — not from a directory listing. Along with the numbers you will find what each channel can actually resolve, the grievance officer to escalate to, and the free IRDAI route above them if Axis Max Life does not fix your problem.
Contacts last verified: 2026-09-23
Axis Max Life customer care contacts at a glance
Toll-free numbers
Axis Max Life publishes no 1800-series toll-free line — the numbers above are chargeable at your operator's rate.
Available 24x7
| Number | What it is for | Hours |
|---|---|---|
| 1860 120 5577 Local rate | Customer care / policy servicing (call from your registered mobile number); also the helpline listed on the grievance-redressal procedure and in IRDAI's List of GROs | 09:00 AM to 6:00 PM, Monday to Saturday |
| 011-71025900 24x7 | Customer care alternate landline; also listed under NRI support | 09:00 AM to 6:00 PM, Monday to Saturday for customer care; NRI support shown as 24X7, Monday to Sunday |
| 011-61329950 24x7 | Customer care alternate landline; also listed under NRI support | 09:00 AM to 6:00 PM, Monday to Saturday for customer care; NRI support shown as 24X7, Monday to Sunday |
| 0124 648 8900 | Digital purchases / online sales - for a new or ongoing application | 09:00 AM to 9:00 PM, Monday to Saturday (the Claims Centre page states 9:30 AM to 6:30 PM, Monday to Sunday except national holidays for the same number) |
| 0124-4159397 | Fax | not published |
Published on the Contact Us and Grievance Redressal pages: send 'Hi' on WhatsApp from your registered mobile number for customer service; the Claims Centre page also shows sending 'Quick Help' for the online sales helpline. The specific menu of WhatsApp services is not itemised on the pages read.
- service.helpdesk@axismaxlife.com — General policy servicing / queries; also the address published for reporting suspected fraud or unsolicited calls
- nri.helpdesk@axismaxlife.com — NRI customer servicing
- claims.support@axismaxlife.com — Claims support (published on the Claims Centre page)
- Manager.services@axismaxlife.com — Grievance escalation Level 1 - Head, Customer Care & Customer Experience
- GRO@axismaxlife.com — Grievance Redressal Officer (escalation Level 2); the same address IRDAI publishes in its List of GROs
24x7: at least one line above is published as round-the-clock. Fraud and card-block requests should always go to that line immediately — speed, not paperwork, is what limits your loss.
Verified against https://www.axismaxlife.com/contact-us
Check the number before you dial
Searching for a customer care number is one of the most exploited moments in Indian consumer finance: fraudsters seed fake helplines into search results, map listings and social-media replies. Take the number from Axis Max Life's own site or from inside its app, and never accept inbound help. No insurer in India will ever ask for your OTP, PIN, CVV, full card number or a screen-sharing app, and no genuine refund requires you to pay first.
Axis Max Life's own published warning: “BEWARE OF SPURIOUS/FRAUD PHONE CALLS! IRDAI is not involved in activities like selling insurance policies, announcing bonus or investment of premiums. Public receiving such phone calls are requested to lodge a police complaint.”
If money has already left your account, call 1930 and file at cybercrime.gov.in the same hour — see the first-hour fraud steps.
What you can get done on the Axis Max Life helpline
- › Pay/renew premium online (Renew Policy on the customer service hub)
- › Track a new-business application (Track Application)
- › Register and track a claim through the Claims Centre
- › Submit a grievance online and have it acknowledged within 1 day and responded to within 14 calendar days
- › Request post-policy service items listed in the published turnaround-time table: change of address, registration or change of nomination, assignment, alteration of policy conditions, policy loan, ULIP switch/top-up, policy revival, premium payment certificates, duplicate policy
- › Request surrender or partial withdrawal (published TAT: 7 days from receipt of all necessary documents)
- › Contact a customer service executive or submit a written complaint at any branch office
Keep these ready before you call — your policy number, registered mobile number, the exact date and amount of the transaction in question, and any earlier complaint reference number. Ask for a reference number before the call ends and note the agent's name: without a reference, an escalation has nothing to attach to.
Registering a claim with Axis Max Life
Claim intimation
- Phone
- 1860 120 5577
- Turnaround
- Claims Centre: "all valid non investigated claims are to be settled within 15 days from date of claim registration"; more complex cases may require up to 45 days. The Grievance Redressal Procedure's turnaround-time table states death claims not requiring investigations: 15 days from receipt of all necessary documents; death claims requiring investigations - decision and payment: 45 days from receipt of all necessary documents; maturity and survival benefits: on due date.
Keep the claim moving
Intimate the claim first and get the claim number, then send documents against it — a claim that is not intimated cannot be tracked or escalated. Ask for the deficiency list in writing rather than over the phone, so that every pending document is on record; repeated requests for documents already submitted are the single most common reason a claim drifts. If the claim is repudiated, ask for the repudiation in writing with the policy clause cited: the Insurance Ombudsman will ask for exactly that letter.
Axis Max Life grievance redressal — officer, address and timelines
IRDAI requires every insurer to appoint and publish a Grievance Redressal Officer. This is who you write to when customer care has not fixed the problem — and the step you must complete before the Ombudsman will hear you.
Grievance Redressal Officer
- Name
- Mr. Suhail Ghai
- Designation
- Chief Digital Officer & Head-Operations (Grievance Redressal Officer, escalation Level 2)
- GRO@axismaxlife.com
- Phone
- 1860 120 5577
- Address
- Axis Max Life Insurance Ltd, 90-C, Udyog Vihar, Sector 18, Gurugram-122 015, Haryana, INDIA
- Hours
- not published
- Timeline
- Response time: 7 Working Days (as stated in the company's Grievance Redressal Procedure). Overall: acknowledgement of a grievance is sent immediately by SMS or email; the company will resolve the grievance within 14 days of registration.
What to put in the escalation email
One screen, no adjectives. Open with your policy number and the earlier complaint reference. Then: what happened, with dates and amounts; what you have already been told; and what specific outcome you want — a reversal, a corrected bureau entry, a closure letter. Attach screenshots and statements as files rather than describing them. Close with a line saying that if it is not resolved within 15 days you will take it to the IRDAI Bima Bharosa portal and the Insurance Ombudsman. That sentence changes how the file is handled, because it starts a clock the company is measured on.
Registered office: Regd. Office: 419, Bhai Mohan Singh Nagar, Railmajra, Tehsil Balachaur, District Nawanshahr, Punjab - 144 533. CIN: U74899PB2000PLC045626. Corporate/head office: Plot No. 90 C, Sector 18, Udyog Vihar, Gurugram, Haryana - 122 015 (the Contact Us page also lists an office at 11th Floor, DLF Square Building, Jacaranda Marg, DLF Phase 2, Sector 25, Gurugram, Haryana 122002 and a Dubai office at #107, Business Atrium Center, 22nd Street, Oud Metha, Dubai, UAE, PO Box 112455).
If Axis Max Life does not resolve it: the escalation ladder
Each level has to be attempted before the next one will hear you, and each one needs the reference number from the level below. Nothing here costs money and none of it needs a lawyer.
Customer Service Executive at any branch office, the Customer Grievance Redressal Unit at the head office, the helpline or the online grievance form
1860 120 5577 or 011-71025900 / 011-61329950; service.helpdesk@axismaxlife.com (NRI: nri.helpdesk@axismaxlife.com); WhatsApp +91 74283 96005; Customer Grievance Redressal Unit, Axis Max Life Insurance Ltd., Plot No - 90 C, Sector 18, Udyog Vihar, Gurugram, Haryana 122015
Acknowledgement to a complaint: immediately. Online grievance: acknowledged within 1 day and responded to within 14 calendar days. Action on complaint and intimation of decision: 14 days.
Head - Customer Care & Customer Experience
Manager.services@axismaxlife.com; Axis Max Life Insurance Ltd, 90-C, Udyog Vihar, Sector 18, Gurugram-122 015, Haryana, INDIA
Response time: 7 Working Days
Mr. Suhail Ghai, Chief Digital Officer & Head-Operations
GRO@axismaxlife.com; Axis Max Life Insurance Ltd, 90-C, Udyog Vihar, Sector 18, Gurugram-122 015, Haryana, INDIA
Response time: 7 Working Days
The local Insurance Ombudsman office within whose jurisdiction the company branch office falls
Addresses of all Insurance Ombudsman offices are in the policy pack and on the company's corporate website; complaints are made in the published formats (Annexure VI, Annexure VI-A complaint format, Annexure VII-A consent letter for mediation)
The policyholder may approach the Insurance Ombudsman if the complaint is not resolved within 30 days or if the decision of the company is not acceptable to the policyholder.
Insurance Regulatory and Development Authority of India
https://bimabharosa.irdai.gov.in/Home/Home
Stated as an option if the resolution does not meet the customer's expectations; no separate timeline published.
Regulator and emergency helplines
| National Cyber Crime Helpline 1930 | Financial fraud, unauthorised transactions, digital-arrest and phishing scams. Call within the first hour. cybercrime.gov.in |
| IRDAI Grievance Call Centre / Bima Bharosa 155255 | Insurance complaints the insurer has not resolved. Alternate line 1800 4254 732; complaints@irdai.gov.in. bimabharosa.irdai.gov.in |
| Council for Insurance Ombudsmen 022-6903 8800 | Claim repudiation, delays and policy servicing disputes after the insurer’s final reply. inscoun@cioins.co.in. cioins.co.in |
| National Consumer Helpline 1915 | Consumer disputes including mis-selling of financial products. Toll-free, 8 AM–8 PM. consumerhelpline.gov.in |
| IRDAI List of Grievance Officers | The regulator’s own directory of every insurer’s Grievance Redressal Officer — the definitive source. irdai.gov.in/list-of-gros |
Axis Max Life customer care — frequently asked questions
What is the Axis Max Life customer care number?
Is there a 24x7 Axis Max Life helpline?
Does Axis Max Life have a WhatsApp number?
How do I file a complaint against Axis Max Life?
Who is the grievance redressal officer of Axis Max Life?
How do I know a Axis Max Life customer care number is genuine?
Other insurance customer care numbers
Useful tools and guides
Sources
- Axis Max Life - Contact Us
- Axis Max Life - Customer Grievance Redressal Procedure (page)
- Axis Max Life - Grievance Redressal Procedure (PDF, named GRO, timelines, Ombudsman)
- Axis Max Life - Insurance Escalation Matrix
- Axis Max Life - Claims Centre
- Axis Max Life - Customer Service hub
- Axis Max Life - Protect your Insurance Policy
- Axis Max Life - Fraud Awareness Mailer (PDF; verbatim spurious-call warning and registered office)
- IRDAI - List of GROs
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