Insurance · Health / General insurance
Star Health Insurance Customer Care Number — 24x7 Helpline, WhatsApp, Email & Grievance Redressal
Every contact below is taken from Star Health Insurance's own official contact and grievance page — not from a directory listing. Along with the numbers you will find what each channel can actually resolve, the grievance officer to escalate to, and the free IRDAI route above them if Star Health Insurance does not fix your problem.
Contacts last verified: 2026-09-23
Star Health Insurance customer care contacts at a glance
Toll-free numbers
Available 24x7
| Number | What it is for | Hours |
|---|---|---|
| 1800 425 2255 Toll-free 24x7 | Main toll-free helpline - buy policy, policy servicing, claim intimation, claim clarifications | Hours not stated as 24x7 on the site; the claims page says "please contact our toll-free numbers 1800 425 2255 / 1800 102 4477 at any time" |
| 1800 102 4477 Toll-free | Second toll-free line - policy renewal and claim intimation | Listed under "Renew Policy"; claims page says these toll-free numbers can be contacted "at any time" |
| 044 6900 6900 | Claims Assistance - General Helpline (also listed for Partner Services) | not published |
| 044 4366 4666 | Corporate Claims | not published |
| 044 6666 5050 | Banca Channel claims | not published |
| 044 4366 4600 | Grievance Care helpline | not published |
| 044 4002 0888 | Senior Citizen Claims helpline | not published |
| 044 6900 7500 | Senior Citizen Grievance helpline | not published |
| 044-28288800 | Registered office board line (from the site footer) | not published |
| 044-28886401 / 044-28886405 | Claims help desk, Corporate Office UNIT1 (Ahmedabad, Bhopal & Indore, Chandigarh, Delhi, Lucknow, Pune, Rajasthan zones) | "24 Hrs" as printed in the claims help desk table |
"Chat Service" link published in the site header/contact module; the contact page says "You can reach out through call, chat, mail, or WhatsApp, whichever is convenient for you." No itemised capability list is published.
- support@starhealth.in — Policy servicing and claims - "write to us at support@starhealth.in from your registered email ID"; also used for claim intimation and lost health card
- cashless.network@starhealth.in — Hospital sends the duly filled pre-authorisation form for cashless claims to this address
- grievances@starhealth.in — Level 3 grievance - Grievance Redressal Officer, Corporate Grievance Department
- info@starhealth.in — Registered office general email (site footer)
- complaints.empanelment@starhealth.in — Report any solicitation of fees during hospital empanelment ("deemed unauthorized and potentially fraudulent")
24x7: at least one line above is published as round-the-clock. Fraud and card-block requests should always go to that line immediately — speed, not paperwork, is what limits your loss.
Verified against https://irdai.gov.in/list-of-gros
Check the number before you dial
Searching for a customer care number is one of the most exploited moments in Indian consumer finance: fraudsters seed fake helplines into search results, map listings and social-media replies. Take the number from Star Health Insurance's own site or from inside its app, and never accept inbound help. No insurer in India will ever ask for your OTP, PIN, CVV, full card number or a screen-sharing app, and no genuine refund requires you to pay first.
Star Health Insurance's own published warning: “"BEWARE OF SPURIOUS PHONE CALLS AND FICTITIOUS/FRAUDULENT OFFERS - IRDAI or its officials do not involve in activities like selling insurance policies, announcing bonus or investment of premiums. Public receiving such phone calls are requested to lodge a police complaint." Star also publishes, on hospital empanelment: "In the event that you receive any solicitation for fees (whether from a Star Health Employee or any third party), you are hereby advised to promptly notify the company by emailing us at complaints.empanelment@starhealth.in. Any such solicitation should be deemed unauthorized and potentially fraudulent."”
If money has already left your account, call 1930 and file at cybercrime.gov.in the same hour — see the first-hour fraud steps.
What you can get done on the Star Health Insurance helpline
- › Buy a new policy (1800 425 2255) and renew a policy (1800 102 4477)
- › Intimate a claim - mandatory before a reimbursement claim form is filled
- › Intimate emergency hospitalisation within 24 hours of illness/hospitalisation
- › Intimate planned hospitalisation 48 hours before admission for the Cashless Anywhere facility at a non-network hospital
- › Get cashless pre-authorisation processed by the in-house medical team
- › Check claim status (Claim Status / Claim Dashboard on the site)
- › Locate a network hospital, agreed network hospital, excluded hospital or network lab
- › Locate the nearest branch office
- › Report a lost or stolen health card
- › Raise and escalate a grievance with a unique reference number
- › Update CKYC, register for DND, request portability (Portability page under Services)
Keep these ready before you call — your policy number, registered mobile number, the exact date and amount of the transaction in question, and any earlier complaint reference number. Ask for a reference number before the call ends and note the agent's name: without a reference, an escalation has nothing to attach to.
Registering a claim with Star Health Insurance
Claim intimation
- Turnaround
- Star publishes a performance claim, not a committed TAT: "Over 96% cashless final approvals within 3 hours." IRDAI's Master Circular on Health Insurance Business (29.05.2024) sets the binding rule: "Insurer shall decide on the request for cashless authorization immediately but not more than one hour of receipt of request" and "Insurer shall grant final authorization within three hours of the receipt of discharge authorization request from the hospital. In no case, the policyholder shall be made to wait to be discharged from the Hospital."
- Hospitals
- Network hospital list ↗
"1. Approach the insurance desk at a network hospital and they will intimate Star Health. Meanwhile, you could also notify us by contacting 1800 425 2255 / 1800 102 4477 or by emailing support@starhealth.in". For planned admission: "For a planned surgery, approach the hospital prior to the date of admission who will send the completed pre-authorisation form", and the hospital "will send the duly filled pre-authorisation form through the hospital portal or via the email cashless.network@starhealth.in". Under "Cashless Anywhere" at a non-network hospital, "claim intimation must be done 48 hours before admission for planned hospitalisation and within 24 hours of admission for emergency hospitalisation". Emergency: "Star Health must be intimated within 24 hours of the illness / hospitalisation".
Senior citizen channel
IRDAI requires insurers to handle senior-citizen complaints through a dedicated channel. Star Health Insurance publishes one:
044 4002 0888 (Senior Citizen Claims) / 044 6900 7500 (Senior Citizen Grievance)
Star Health Insurance grievance redressal — officer, address and timelines
IRDAI requires every insurer to appoint and publish a Grievance Redressal Officer. This is who you write to when customer care has not fixed the problem — and the step you must complete before the Ombudsman will hear you.
Grievance Redressal Officer
- Name
- S. Chandrabose
- Designation
- Grievance Redressal Officer, Corporate Grievance Department
- grievances@starhealth.in
- Address
- 4th Floor, Balaji Complex, No. 15, Whites Lane, Whites Road, Royapettah, Chennai - 600014
- Hours
- not published
- Timeline
- "All grievances are recorded and assigned a unique reference number, which will be shared with you immediately upon receipt" and "any representation escalated through these levels is duly acknowledged, thoroughly reviewed, and responded to within the defined timelines". Star does not publish the number of days on this page.
What to put in the escalation email
One screen, no adjectives. Open with your policy number and the earlier complaint reference. Then: what happened, with dates and amounts; what you have already been told; and what specific outcome you want — a reversal, a corrected bureau entry, a closure letter. Attach screenshots and statements as files rather than describing them. Close with a line saying that if it is not resolved within 15 days you will take it to the IRDAI Bima Bharosa portal and the Insurance Ombudsman. That sentence changes how the file is handled, because it starts a clock the company is measured on.
Registered office: Star Health and Allied Insurance Co Ltd, Registered Office: No 1, New Tank Street, Valluvarkottam High Road, Nungambakkam, Chennai 600034. IRDAI Registration No: 129, CIN: L66010TN2005PLC056649
If Star Health Insurance does not resolve it: the escalation ladder
Each level has to be attempted before the next one will hear you, and each one needs the reference number from the level below. Nothing here costs money and none of it needs a lawyer.
Customer Care / Grievance & Contact Information
Online grievance form, support@starhealth.in from the registered email ID, Customer Care Helpline 044 6900 6900, Senior Citizens Helpline 044 4002 0888, or the designated Grievance Officer at the nearest Star Health Branch or Zonal Office
Acknowledged immediately with a unique reference number
Customer Escalations Team
Online escalation form on the grievance page, quoting the reference number issued by Customer Care
S. Chandrabose, Grievance Redressal Officer, Corporate Grievance Department
grievances@starhealth.in; 044-4366 4600; Senior Citizens 044-6900 7500; 4th Floor, Balaji Complex, No. 15, Whites Lane, Whites Road, Royapettah, Chennai - 600014
Insurance Ombudsman
https://www.cioins.co.in/Ombudsman - "you may approach the Insurance Ombudsman of your region for further redressal"
IRDAI - Bima Bharosa (Integrated Grievance Management System)
https://bimabharosa.irdai.gov.in/ ; complaints@irdai.gov.in ; 155255 or 1800 4254 732
Regulator and emergency helplines
| National Cyber Crime Helpline 1930 | Financial fraud, unauthorised transactions, digital-arrest and phishing scams. Call within the first hour. cybercrime.gov.in |
| IRDAI Grievance Call Centre / Bima Bharosa 155255 | Insurance complaints the insurer has not resolved. Alternate line 1800 4254 732; complaints@irdai.gov.in. bimabharosa.irdai.gov.in |
| Council for Insurance Ombudsmen 022-6903 8800 | Claim repudiation, delays and policy servicing disputes after the insurer’s final reply. inscoun@cioins.co.in. cioins.co.in |
| National Consumer Helpline 1915 | Consumer disputes including mis-selling of financial products. Toll-free, 8 AM–8 PM. consumerhelpline.gov.in |
| IRDAI List of Grievance Officers | The regulator’s own directory of every insurer’s Grievance Redressal Officer — the definitive source. irdai.gov.in/list-of-gros |
Star Health Insurance customer care — frequently asked questions
What is the Star Health Insurance customer care number?
Is there a 24x7 Star Health Insurance helpline?
Does Star Health Insurance have a WhatsApp number?
How do I file a complaint against Star Health Insurance?
Who is the grievance redressal officer of Star Health Insurance?
How do I know a Star Health Insurance customer care number is genuine?
Other insurance customer care numbers
Useful tools and guides
Sources
- Star Health - Grievance Redressal (Levels 1-4, GRO name and address)
- Star Health - Contact Us
- Star Health - Claims (cashless process, intimation timelines, 24 Hrs help desks)
- Star Health - home page (registered office, spurious-call notice, empanelment fraud notice)
- IRDAI - List of Grievance Redressal Officers
- IRDAI - Master Circular on Health Insurance Business, 29.05.2024 (cashless TAT)
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