Insurance · Life insurance
HDFC Life Customer Care Number — 24x7 Helpline, WhatsApp, Email & Grievance Redressal
Every contact below is taken from HDFC Life's own official contact and grievance page — not from a directory listing. Along with the numbers you will find what each channel can actually resolve, the grievance officer to escalate to, and the free IRDAI route above them if HDFC Life does not fix your problem.
Contacts last verified: 2026-09-23
HDFC Life customer care contacts at a glance
Toll-free number
Available 24x7
022-68446530 · +91-8916694100 · 1800-266-9777 · 022-62874200
| Number | What it is for | Hours |
|---|---|---|
| 022-68446530 24x7 | Existing customers / policy servicing — "For information on your policy benefits, premium payment, claim status, change request or to buy new policies"; also the number to state a grievance and the Indian-resident claims helpline | Mon to Sat, from 10 am to 7 pm IST (Call charges apply). "DO NOT prefix any country code e.g. +91 or 00." Not 24x7. |
| +91-8916694100 24x7 | NRI service helpline (existing NRI customers; also NRI claims) | Mon to Sat, 10 am to 9 pm IST (Local/call charges apply). Not 24x7. |
| 1800-266-9777 Toll-free 24x7 | Toll-free "Call to Buy" — new policy purchase / online applications | All days, from 9 am to 9 pm IST (Toll free). Not 24x7. |
| +91-8916613503 | NRI customers — to buy a policy | All Days (Local charges apply). Hours of day not published on the pages read. |
| 022-62874200 24x7 | Loan against your HDFC Life policy | Mon to Sat, from 10 am to 7 pm IST (No call charges apply). Not 24x7. |
| 08000006609 | Missed-call service — "to get details on your Fund Value (Applicable for Unit Linked Plans only), Premium Amount and Due Date" | Not published on the pages read (missed-call service). |
| 9980970424 | Missed-call number to buy a policy | All Days, from 9:00 AM to 9:00 PM IST. "DO NOT PREFIX ANY COUNTRY CODE E.G. +91 OR 00." |
HDFC Life WhatsApp "Etty" bot: "I can help you buy a new policy or answer queries on your existing insurance plan, at a time and place of your convenience, 24/7." Published services: Annual Unit Statement, Annual Premium Statement, Online Premium Payment, Premium Reciept [sic], Fund Value, Sum Assured, Payment Summary, Policy Soft Copy, Policy Details, Nearest Branch. Death claims can also be initiated by messaging "Death Claim" to 8291890569. Available in English, Hindi, Marathi, Telugu, Kannada, Malayalam, Tamil, Bengali, Gujarati, Punjabi.
- service@hdfclife.com — General policy servicing for existing customers; also the email for stating a grievance and for Indian-resident claims
- nriservice@hdfclife.com — NRI policy servicing and NRI claims
- buyonline@hdfclife.in — New policy purchase / online buying enquiries
- gro@hdfclife.com — Grievance Redressal Officer (Level 2 escalation); also listed as the GRO email in IRDAI's List of GROs
- groupclaims@hdfclife.com — Group insurance claims
24x7: at least one line above is published as round-the-clock. Fraud and card-block requests should always go to that line immediately — speed, not paperwork, is what limits your loss.
Verified against https://irdai.gov.in/list-of-gros
Check the number before you dial
Searching for a customer care number is one of the most exploited moments in Indian consumer finance: fraudsters seed fake helplines into search results, map listings and social-media replies. Take the number from HDFC Life's own site or from inside its app, and never accept inbound help. No insurer in India will ever ask for your OTP, PIN, CVV, full card number or a screen-sharing app, and no genuine refund requires you to pay first.
HDFC Life's own published warning: “"BEWARE OF SPURIOUS PHONE CALLS AND FICTITIOUS/FRAUDULENT OFFERS — IRDAI or its officials do not involve in any activities of insurance business like selling insurance policies, announcing bonus or investment of premiums, refund of amounts. Policyholders or the prospects receiving such phone calls are requested to lodge a police complaint." HDFC Life additionally states on its Customer Service page: "If it's HDFC Life calling, it starts with 1600. Calls starting with 1600 are genuine policy servicing calls from HDFC Life."”
If money has already left your account, call 1930 and file at cybercrime.gov.in the same hour — see the first-hour fraud steps.
What you can get done on the HDFC Life helpline
- › Get information on policy benefits, premium payment, claim status and change requests (022-68446530 / service@hdfclife.com)
- › Pay premium online and register for auto-debit
- › Get premium receipt, annual premium statement, annual unit statement, payment summary and policy soft copy via the WhatsApp Etty bot
- › Check fund value and sum assured (WhatsApp bot, or missed call to 08000006609 for fund value, premium amount and due date — ULIPs only)
- › Update mobile number / email ID, NEFT bank details, PAN, KYC and address (Quick Services / My Account / service@hdfclife.com / 022-68446530 / branch)
- › Revive a lapsed, paid-up or discontinued policy and set up standing instructions
- › Intimate and register a death claim — at a branch, on the website claim form, or by messaging "Death Claim" to WhatsApp 8291890569; track an individual death claim online
- › Apply for a loan against an HDFC Life policy (022-62874200)
- › Register a grievance and escalate it through Level 1 and Level 2, and escalate to Bima Bharosa / Insurance Ombudsman
- › Locate the nearest branch (including by sending location to the WhatsApp bot)
Keep these ready before you call — your policy number, registered mobile number, the exact date and amount of the transaction in question, and any earlier complaint reference number. Ask for a reference number before the call ends and note the agent's name: without a reference, an escalation has nothing to attach to.
Registering a claim with HDFC Life
Claim intimation
- Turnaround
- HDFC Life publishes on its claims page: "2 Days Avg. Claim Settlement Time — Requests with complete documentation" and "99.72% Individual Claims* FY 2025–2026" ("Average TAT for all Individual death claims settled for the financial Year"). The IRDAI-prescribed maximum processing timelines quoted by HDFC Life: "Claim which does not require an investigation — 15 days from the date of lodging the claim; Claim which requires an investigation — 45 days from the date of lodging the claim."
Keep the claim moving
Intimate the claim first and get the claim number, then send documents against it — a claim that is not intimated cannot be tracked or escalated. Ask for the deficiency list in writing rather than over the phone, so that every pending document is on record; repeated requests for documents already submitted are the single most common reason a claim drifts. If the claim is repudiated, ask for the repudiation in writing with the policy clause cited: the Insurance Ombudsman will ask for exactly that letter.
HDFC Life grievance redressal — officer, address and timelines
IRDAI requires every insurer to appoint and publish a Grievance Redressal Officer. This is who you write to when customer care has not fixed the problem — and the step you must complete before the Ombudsman will hear you.
Grievance Redressal Officer
- Name
- Ms. Valencia Rodricks
- Designation
- Grievance Redressal Officer / Vice President (Customer Relations)
- gro@hdfclife.com
- Phone
- 022-68446530
- Address
- Registered Office: Lodha Excelus, 13th Floor, Apollo Mills Compound, N.M. Joshi Marg, Mahalaxmi, Mumbai 400 011. Tel No: (022)67516666. CIN: L65110MH2000PLC128245, IRDAI Reg. No. 101. Corporate Office (as published on the Contact Us page): HDFC Life Insurance Company Limited, 12th Floor, Lodha Excelus, Apollo Mills Compound, N.M. Joshi Road, Mahalaxmi, Maharashtra, Mumbai - 400011; Telephone: (022) 67516666; Monday to Friday, 9:15 AM to 6:00 PM.
- Hours
- Phone line 022-68446530: Mon to Sat, 10 am to 7 pm IST (call charges apply). "Call me" callback timings 10 am to 7 pm IST (Monday to Saturday).
- Timeline
- First-time concern: "You will receive a response within the regulatory turnaround time (TAT) of 14 days of form submission." Level 1: response within 10 working days. Level 2 (GRO): response within 7 working days. Complaint may be re-opened within 8 weeks of receipt of HDFC Life's communication.
What to put in the escalation email
One screen, no adjectives. Open with your policy number and the earlier complaint reference. Then: what happened, with dates and amounts; what you have already been told; and what specific outcome you want — a reversal, a corrected bureau entry, a closure letter. Attach screenshots and statements as files rather than describing them. Close with a line saying that if it is not resolved within 15 days you will take it to the IRDAI Bima Bharosa portal and the Insurance Ombudsman. That sentence changes how the file is handled, because it starts a clock the company is measured on.
If HDFC Life does not resolve it: the escalation ladder
Each level has to be attempted before the next one will hear you, and each one needs the reference number from the level below. Nothing here costs money and none of it needs a lawyer.
HDFC Life customer service / Grievance Redressal Officer at your nearest HDFC Life branch, or the online grievance redressal form
service@HDFCLife.com or 022-68446530 (Call Charges Apply, Mon to Sat, from 10 am to 7 pm IST), or the form at https://www.hdfclife.com/customer-service/grievance-redressal, or in person at a branch
"You will receive a response within the regulatory turnaround time (TAT) of 14 days of form submission. In case of non-receipt of response within 14 days or if you are not satisfied with the response, you may raise it to the next level (Level 1)"
Chief Manager and above — Customer Relations
Level One form on https://www.hdfclife.com/customer-service/grievance-redressal (requires the reference number emailed to you plus policy/application number)
"You will receive a response within 10 working days of form submission. In case of non-receipt of response within 10 working days or if you are not satisfied with the response, you may raise it to the next level (Level 2)"
Grievance Redressal Officer / Vice President (Customer Relations) — Ms. Valencia Rodricks
gro@hdfclife.com, or the Level Two form on https://www.hdfclife.com/customer-service/grievance-redressal
"You will receive a response within 7 working days of form submission." The GRO is the highest level of escalation within the company.
IRDAI's integrated grievance management portal (formerly IGMS)
https://bimabharosa.irdai.gov.in/ — linked from HDFC Life's grievance page as "If you are not satisfied with the resolution provided, you can click on Bima Bharosa"
Not stated by HDFC Life.
Insurance Ombudsman located in your region
"If you still not satisfied with our response, you may approach Insurance Ombudsman located in your region. The detailed address of the Insurance Ombudsman is mentioned in the policy bond given to the customer" (and is also available on www.hdfclife.com)
Not stated by HDFC Life.
Regulator and emergency helplines
| National Cyber Crime Helpline 1930 | Financial fraud, unauthorised transactions, digital-arrest and phishing scams. Call within the first hour. cybercrime.gov.in |
| IRDAI Grievance Call Centre / Bima Bharosa 155255 | Insurance complaints the insurer has not resolved. Alternate line 1800 4254 732; complaints@irdai.gov.in. bimabharosa.irdai.gov.in |
| Council for Insurance Ombudsmen 022-6903 8800 | Claim repudiation, delays and policy servicing disputes after the insurer’s final reply. inscoun@cioins.co.in. cioins.co.in |
| National Consumer Helpline 1915 | Consumer disputes including mis-selling of financial products. Toll-free, 8 AM–8 PM. consumerhelpline.gov.in |
| IRDAI List of Grievance Officers | The regulator’s own directory of every insurer’s Grievance Redressal Officer — the definitive source. irdai.gov.in/list-of-gros |
HDFC Life customer care — frequently asked questions
What is the HDFC Life customer care number?
Is there a 24x7 HDFC Life helpline?
Does HDFC Life have a WhatsApp number?
How do I file a complaint against HDFC Life?
Who is the grievance redressal officer of HDFC Life?
How do I know a HDFC Life customer care number is genuine?
Other insurance customer care numbers
Useful tools and guides
Sources
- HDFC Life — Grievance Redressal (escalation levels, GRO name, timelines, spurious-call notice, registered office)
- HDFC Life — Customer Service (phone numbers and hours, WhatsApp Etty, '1600' genuine-call notice)
- HDFC Life — Contact Us (channel list, missed-call service, corporate office address)
- HDFC Life — Claims (claims numbers/emails, average TAT, IRDAI 15/45-day timelines, WhatsApp death-claim intimation)
- HDFC Life — WhatsApp Etty Bot (WhatsApp number and published service list)
- HDFC Life — Grievance Redressal Policy PDF (escalation matrix, complaint process, 8-week re-open window)
- IRDAI — List of GROs (GRO email gro@hdfclife.com and contact no. 022-68446530; page last updated September 07, 2026)
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