Insurance · Health / General insurance

Niva Bupa Health Insurance Customer Care Number — Helpline, WhatsApp, Email & Grievance Redressal

Q: What is the Niva Bupa Health Insurance customer care number?

1860-500-8888 (Customer helpline - policy servicing, claims and Step 1 of grievance redressal (printed as "Customer Helpline" in the site footer and in the Grievance Management Policy)), Branch GRO mobile numbers (210 branches listed by city in the published GRO List, e.g. Bangalore - Arul R - 7708316470) (Branch-level Grievance Redressal Officer contact). Check the hours listed above before you dial. These are taken from Niva Bupa Health Insurance's own official contact page — verify anything you find elsewhere against that page or inside the app before calling.

Q: Who is the grievance redressal officer of Niva Bupa Health Insurance?

Vikar Alam , Grievance Redressal Officer, reachable at GRO@nivabupa.com. Officer names change — the full current details are always on Niva Bupa Health Insurance's own grievance page, linked at the foot of this page.

Every contact below is taken from Niva Bupa Health Insurance's own official contact and grievance page — not from a directory listing. Along with the numbers you will find what each channel can actually resolve, the grievance officer to escalate to, and the free IRDAI route above them if Niva Bupa Health Insurance does not fix your problem.

Contacts last verified: 2026-09-23

Niva Bupa Health Insurance customer care contacts at a glance

Number	What it is for	Hours
1860-500-8888 Local rate	Customer helpline - policy servicing, claims and Step 1 of grievance redressal (printed as "Customer Helpline" in the site footer and in the Grievance Management Policy)	not published
Branch GRO mobile numbers (210 branches listed by city in the published GRO List, e.g. Bangalore - Arul R - 7708316470)	Branch-level Grievance Redressal Officer contact	"Monday to Saturday ( 9 AM to 6 PM )" as printed on the GRO List

Not published. Niva Bupa Health Insurance lists no official WhatsApp channel, so treat any WhatsApp number claiming to be its support as unverified.

GrievanceRedressal@nivabupa.com — Step 2 grievance - "If issue does not resolve in Step 1 and customer wishes to make a further suggestion or a complaint"
GRO@nivabupa.com — Step 3 - Grievance Redressal Officer appointed by Niva Bupa
seniorcitizensupport@nivabupa.com — "Senior citizens may write to us at seniorcitizensupport@nivabupa.com for priority assistance"
travelclaims@nivabupa.com — Travel insurance reimbursement claims - "send an email with policy details and all the claim documents"

Verified against https://transactions.nivabupa.com/pages/grievance-redressal.aspx

Check the number before you dial

Searching for a customer care number is one of the most exploited moments in Indian consumer finance: fraudsters seed fake helplines into search results, map listings and social-media replies. Take the number from Niva Bupa Health Insurance's own site or from inside its app, and never accept inbound help. No insurer in India will ever ask for your OTP, PIN, CVV, full card number or a screen-sharing app, and no genuine refund requires you to pay first.

If money has already left your account, call 1930 and file at cybercrime.gov.in the same hour — see the first-hour fraud steps.

What you can get done on the Niva Bupa Health Insurance helpline

› Register and track a claim (cashless or reimbursement) via Insta Assist on the customer service site
› Intimate a cashless claim at a network hospital - recommended at least 48 hours before planned treatment, within 24 hours of admission in an emergency
› Intimate a "cashless everywhere" request for a non-network hospital through the online intimation form
› Look up network hospitals, the Preferred Provider Hospital Network and the list of unrecognised hospitals
› Locate a branch office (branch locator) and the branch GRO
› Renew a policy and register for auto-renewal
› Raise a grievance at branch, Step 2 and GRO level, and escalate to IRDAI Bima Bharosa
› Senior citizens get priority assistance on a dedicated email

Keep these ready before you call — your policy number, registered mobile number, the exact date and amount of the transaction in question, and any earlier complaint reference number. Ask for a reference number before the call ends and note the agent's name: without a reference, an escalation has nothing to attach to.

Registering a claim with Niva Bupa Health Insurance

Claim intimation

Phone: 1860-500-8888
Email: travelclaims@nivabupa.com (travel reimbursement claims)
Turnaround: "Niva Bupa processes the initial requests within 30 minutes. Final approval is processed within 3 hours from the receipt of the final discharge request." This is tighter than, and consistent with, IRDAI's Master Circular on Health Insurance Business (29.05.2024): "Insurer shall decide on the request for cashless authorization immediately but not more than one hour of receipt of request" and "Insurer shall grant final authorization within three hours of the receipt of discharge authorization request from the hospital."
Hospitals: Network hospital list ↗

"Reach out to us at least 48 hours before the treatment in case of planned hospitalization, within 24 hours of admission in case of emergency hospitalization." "Step 1: Approach the TPA desk at our network hospital... Step 3: The hospital will verify your identity and submit a pre-authorization request to Niva Bupa." For a non-network hospital: "please use the link below to intimate us. We will then review your request and confirm if pre-authorization can be arranged" (https://transactions.nivabupa.com/cashlessclaims/pages/intimation-claim.aspx).

Senior citizen channel

IRDAI requires insurers to handle senior-citizen complaints through a dedicated channel. Niva Bupa Health Insurance publishes one:

seniorcitizensupport@nivabupa.com

Niva Bupa Health Insurance grievance redressal — officer, address and timelines

IRDAI requires every insurer to appoint and publish a Grievance Redressal Officer. This is who you write to when customer care has not fixed the problem — and the step you must complete before the Ombudsman will hear you.

Grievance Redressal Officer

Name: Vikar Alam
Designation: Grievance Redressal Officer
Email: GRO@nivabupa.com
Phone: not published
Address: Customer Services Unit, Niva Bupa Health Insurance Company Limited, Logix InfoTech Park, D-5, 2nd Floor, Sector-59, Noida - 201301 (near Noida Sector 59 Metro Station)
Hours: Branch GROs: "Monday to Saturday ( 9 AM to 6 PM )" per the published GRO List
Timeline: "On receipt of a grievance, the Company ... sends a written acknowledgement to the customer within 3 working days of the receipt of the grievance." "Grievance is to be resolved within 15 days of its receipt and the resolution is shared in a written communication (email/letter)." "the company will regard the complaint as closed if it does not receive a reply within 8 weeks from the date of receipt of response by the insured/policyholder."

What to put in the escalation email

One screen, no adjectives. Open with your policy number and the earlier complaint reference. Then: what happened, with dates and amounts; what you have already been told; and what specific outcome you want — a reversal, a corrected bureau entry, a closure letter. Attach screenshots and statements as files rather than describing them. Close with a line saying that if it is not resolved within 15 days you will take it to the IRDAI Bima Bharosa portal and the Insurance Ombudsman. That sentence changes how the file is handled, because it starts a clock the company is measured on.

Registered office: Niva Bupa Health Insurance Company Limited, Registered office: C-98 Lajpat Nagar 1, New Delhi-110024. Corporate office: 3rd Floor, Capital Cyberscape, Sector-59, Gurugram - 122 102, Haryana. IRDAI Registration Number 145, CIN L66000DL2008PLC182918

If Niva Bupa Health Insurance does not resolve it: the escalation ladder

Each level has to be attempted before the next one will hear you, and each one needs the reference number from the level below. Nothing here costs money and none of it needs a lawyer.

Step 1

Customer helpline / Insta Assist / Branch office or Branch GRO

1860-500-8888; https://rules.nivabupa.com/customer-service/ ; senior citizens seniorcitizensupport@nivabupa.com; or write to Customer Services Unit, Logix InfoTech Park, D-5, 2nd Floor, Sector-59, Noida 201301

Written acknowledgement within 3 working days; resolution within 15 days of receipt

Step 2

Grievance Redressal team

GrievanceRedressal@nivabupa.com or https://rules.nivabupa.com/customer-service/?page=grievance

Covered by the same 15-day resolution commitment

Step 3

Vikar Alam, Grievance Redressal Officer

GRO@nivabupa.com

Covered by the same 15-day resolution commitment

Step 4

IRDAI - Bima Bharosa (IGMS)

https://bimabharosa.irdai.gov.in/ ; complaints@irdai.gov.in ; toll free 155255 or 1800 4254 732; or write to General Manager, Consumer Affairs Department - Grievance Redressal Cell, IRDAI, Sy.No.115/1, Financial District, Nanakramguda, Gachibowli, Hyderabad - 500 032

Step 5

Insurance Ombudsman

https://www.cioins.co.in/Ombudsman - "The detailed addresses of all the Insurance Ombudsman are mentioned in the policy document and on our corporate website"

Regulator and emergency helplines

National Cyber Crime Helpline 1930	Financial fraud, unauthorised transactions, digital-arrest and phishing scams. Call within the first hour. cybercrime.gov.in
IRDAI Grievance Call Centre / Bima Bharosa 155255	Insurance complaints the insurer has not resolved. Alternate line 1800 4254 732; complaints@irdai.gov.in. bimabharosa.irdai.gov.in
Council for Insurance Ombudsmen 022-6903 8800	Claim repudiation, delays and policy servicing disputes after the insurer’s final reply. inscoun@cioins.co.in. cioins.co.in
National Consumer Helpline 1915	Consumer disputes including mis-selling of financial products. Toll-free, 8 AM–8 PM. consumerhelpline.gov.in
IRDAI List of Grievance Officers	The regulator’s own directory of every insurer’s Grievance Redressal Officer — the definitive source. irdai.gov.in/list-of-gros

Niva Bupa Health Insurance customer care — frequently asked questions

What is the Niva Bupa Health Insurance customer care number?

1860-500-8888 (Customer helpline - policy servicing, claims and Step 1 of grievance redressal (printed as "Customer Helpline" in the site footer and in the Grievance Management Policy)), Branch GRO mobile numbers (210 branches listed by city in the published GRO List, e.g. Bangalore - Arul R - 7708316470) (Branch-level Grievance Redressal Officer contact). Check the hours listed above before you dial. These are taken from Niva Bupa Health Insurance's own official contact page — verify anything you find elsewhere against that page or inside the app before calling.

Is there a 24x7 Niva Bupa Health Insurance helpline?

Only the hours Niva Bupa Health Insurance itself publishes are listed on this page. Where no hours appear beside a number, the company has not stated them — treat it as a business-hours line rather than assuming round-the-clock support. Fraud and card-block requests are the exception at banks, which run those lines 24x7.

Does Niva Bupa Health Insurance have a WhatsApp number?

No official WhatsApp channel is published by Niva Bupa Health Insurance on its own website, so none is listed here. Treat any WhatsApp number you are given elsewhere as unverified — a WhatsApp account that claims to be support is the single most common way customers are defrauded while trying to get help.

How do I file a complaint against Niva Bupa Health Insurance?

Start with customer care and get a complaint reference number — every later step depends on it. If it is unresolved, write to the Grievance Redressal Officer listed above with that reference, your account or policy number and dates. If the insurer does not attend to it within 15 days or the resolution does not satisfy you, complain to IRDAI through the Bima Bharosa portal, and after the insurer’s final reply you may approach the Insurance Ombudsman free of charge.

Who is the grievance redressal officer of Niva Bupa Health Insurance?

Vikar Alam, Grievance Redressal Officer, reachable at GRO@nivabupa.com. Officer names change — the full current details are always on Niva Bupa Health Insurance's own grievance page, linked at the foot of this page.

How do I know a Niva Bupa Health Insurance customer care number is genuine?

Take it from only two places: the official website, and the support section inside the app. IRDAI requires the detail to be displayed there, and it is the one place a fraudster cannot edit. Never dial a number from a search snippet, a map listing, a social-media reply or a comment thread. And never accept inbound help — if someone calls claiming to be Niva Bupa Health Insurance, hang up and dial the official number yourself. No company will ever ask for your OTP, PIN, CVV or a screen-sharing app.

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