Insurance · Health / General insurance
HDFC ERGO General Insurance Customer Care Number — 24x7 Helpline, WhatsApp, Email & Grievance Redressal
Every contact below is taken from HDFC ERGO General Insurance's own official contact and grievance page — not from a directory listing. Along with the numbers you will find what each channel can actually resolve, the grievance officer to escalate to, and the free IRDAI route above them if HDFC ERGO General Insurance does not fix your problem.
Contacts last verified: 2026-09-23
HDFC ERGO General Insurance customer care contacts at a glance
Toll-free number
Available 24x7
| Number | What it is for | Hours |
|---|---|---|
| 022-6158-2020 24x7 | Service related - "For queries related to claims, renewals or existing policy"; also the number printed in the site footer for claim/policy queries | Listed as "Accessible 24x7" in the claim-office contact blocks on the same page |
| 011-6158-2020 | Alternate customer service number ("Customer Service No 022 6158 2020 / 011 6158 2020") | not published |
| 080-41763550 | Call to Buy - "Call us to buy a new policy over the phone" | not published |
| 1800 267 7444 Toll-free | Grievance Level 1 call line | "(Operational Mon - Sat from 9 AM - 6 PM)" |
| 022 6158 2026 | Dedicated desk for Senior Citizens & Persons with Disabilities | not published |
| 022 6158 2055 | Dedicated desk for Women | not published |
| 0120-6740895 24x7 | International Emergency Medical Cashless Services helpline (chargeable; add country code) | "Accessible 24x7" |
| 80008290829 24x7 | Toll Free number listed under travel/other claim services | "Accessible 24x7" |
"Experience Instant Policy Servicing on WhatsApp - Simple text "Hi" on 8169500500 to get started."
- care@hdfcergo.com — Customer Issues - general servicing
- healthclaims@hdfcergo.com — Health Claim Issues
- travelclaims@hdfcergo.com — Travel claims
- medical.services@allianz.com — International emergency medical cashless services
- grievance@hdfcergo.com — Escalation Level 1 - Complaints & Grievance Cell
- cgo@hdfcergo.com — Escalation Level 2 - Chief Grievance Officer
- seniorcitizen@hdfcergo.com — Dedicated desk for Senior Citizens & Persons with Disabilities
24x7: at least one line above is published as round-the-clock. Fraud and card-block requests should always go to that line immediately — speed, not paperwork, is what limits your loss.
Verified against https://www.hdfcergo.com/contact-us
Check the number before you dial
Searching for a customer care number is one of the most exploited moments in Indian consumer finance: fraudsters seed fake helplines into search results, map listings and social-media replies. Take the number from HDFC ERGO General Insurance's own site or from inside its app, and never accept inbound help. No insurer in India will ever ask for your OTP, PIN, CVV, full card number or a screen-sharing app, and no genuine refund requires you to pay first.
HDFC ERGO General Insurance's own published warning: “"BEWARE OF SPURIOUS PHONE CALLS AND FICTIOUS / FRADULENT OFFERS, IRDAI or its officials do not involve in activities like selling insurance policies, announcing bonus or investment of premiums. Public receiving such phone calls are requested to lodge a police complaint" (spelling as published on hdfcergo.com).”
If money has already left your account, call 1930 and file at cybercrime.gov.in the same hour — see the first-hour fraud steps.
What you can get done on the HDFC ERGO General Insurance helpline
- › Register and track a claim, and check claim/refund payment status
- › Get instant policy servicing over WhatsApp by texting "Hi" to 8169500500
- › Renew a policy and make changes to a health policy (procedure-to-make-changes pages)
- › Locate cashless hospitals, preferred hospital networks, OPD networks, diagnostic centres and branches
- › Download the policy copy and tax certificate via the Help / Self Help section
- › Raise a grievance online, track a complaint, and book a SAMVAD video session with the grievance team
- › Use the dedicated senior-citizen / persons-with-disabilities desk and the women's desk
- › Escalate to the Chief Grievance Officer and then the Insurance Ombudsman
Keep these ready before you call — your policy number, registered mobile number, the exact date and amount of the transaction in question, and any earlier complaint reference number. Ask for a reference number before the call ends and note the agent's name: without a reference, an escalation has nothing to attach to.
Registering a claim with HDFC ERGO General Insurance
Claim intimation
- Turnaround
- HDFC ERGO's Policyholder Protection & Grievance Redressal policy publishes IRDA service turnarounds including "Settlement of claims (other than cashless) - 15 days". The binding cashless rule is IRDAI's Master Circular on Health Insurance Business (29.05.2024): "Insurer shall decide on the request for cashless authorization immediately but not more than one hour of receipt of request" and "Insurer shall grant final authorization within three hours of the receipt of discharge authorization request from the hospital. In no case, the policyholder shall be made to wait to be discharged from the Hospital." "If there is any delay beyond three hours, the additional amount if any charged by the hospital shall be borne by the insurer from shareholder's fund."
- Hospitals
- Network hospital list ↗
HDFC ERGO publishes a cashless hospital locator and a dedicated Health Insurance Claim Office (A-36, Sector-64, Noida, Gautam Budh Nagar, Uttar Pradesh - 201301), with health claim queries routed to 022-6158-2020 / healthclaims@hdfcergo.com. A specific pre-admission call-first instruction and planned-admission notice period were not found on the pages that could be read.
Senior citizen channel
IRDAI requires insurers to handle senior-citizen complaints through a dedicated channel. HDFC ERGO General Insurance publishes one:
HDFC ERGO General Insurance grievance redressal — officer, address and timelines
IRDAI requires every insurer to appoint and publish a Grievance Redressal Officer. This is who you write to when customer care has not fixed the problem — and the step you must complete before the Ombudsman will hear you.
Grievance Redressal Officer
- Name
- not published
- Designation
- Chief Grievance Officer (Level 2); branch-wise Customer Grievance Officers are published as a downloadable list
- cgo@hdfcergo.com
- Phone
- 1800 267 7444
- Address
- The Chief Grievance Officer, HDFC ERGO General Insurance Company Limited, D-301, 3rd Floor, Eastern Business District (Magnet Mall), LBS Marg, Bhandup (West), Mumbai - 400078, Maharashtra
- Hours
- Level 1 grievance line "(Operational Mon - Sat from 9 AM - 6 PM)"
- Timeline
- "The Company shall endeavour to resolve the Complaint/Grievance within 14 days from the date of receipt of the Complaint/Grievance." "The Company's C&G cell shall treat the Complaint/Grievance as closed if there is no response from the Complainant to the communication sent by the Company, within eight (8) weeks from the date of receipt of the said communication."
What to put in the escalation email
One screen, no adjectives. Open with your policy number and the earlier complaint reference. Then: what happened, with dates and amounts; what you have already been told; and what specific outcome you want — a reversal, a corrected bureau entry, a closure letter. Attach screenshots and statements as files rather than describing them. Close with a line saying that if it is not resolved within 15 days you will take it to the IRDAI Bima Bharosa portal and the Insurance Ombudsman. That sentence changes how the file is handled, because it starts a clock the company is measured on.
Registered office: HDFC ERGO General Insurance Company Limited, Registered & Corporate Office: 6th Floor, Leela Business Park, Andheri-Kurla Road, Andheri (East), Mumbai - 400 059. Customer Happiness Center / Policy Issuing Address: D-301, 3rd Floor, Eastern Business District (Magnet Mall), LBS Marg, Bhandup (West), Mumbai - 400 078. CIN U66030MH2007PLC177117, IRDAI Registration Number 146
If HDFC ERGO General Insurance does not resolve it: the escalation ladder
Each level has to be attempted before the next one will hear you, and each one needs the reference number from the level below. Nothing here costs money and none of it needs a lawyer.
Customer service / grievance call line and online grievance form
1800 267 7444 (Mon-Sat 9 AM - 6 PM); online "Raise a Grievance" form; senior citizens & persons with disabilities 022 6158 2026 / seniorcitizen@hdfcergo.com; women 022 6158 2055
Resolution endeavoured within 14 days of receipt
Complaints & Grievance Cell (C&G Cell)
grievance@hdfcergo.com; HDFC ERGO General Insurance Company Limited, D-301, 3rd Floor, Eastern Business District (Magnet Mall), LBS Marg, Bhandup (West), Mumbai - 400078
Additional document requirements raised "(only once) within one week"; resolution within 14 days
Chief Grievance Officer
cgo@hdfcergo.com; same Bhandup (West), Mumbai - 400078 address
Complaint treated as closed if no reply from the complainant within 8 weeks of the Company's response
Insurance Ombudsman
https://www.cioins.co.in/ ; office locator https://www.cioins.co.in/Ombudsman
"The complaint to the Ombudsman shall be made within a period of one year"; the Ombudsman "will not entertain any compliant unless the complainant had, before making a complaint to the Ombudsman, made a written representation to the insurer"
IRDAI - Bima Bharosa portal
https://bimabharosa.irdai.gov.in/
Regulator and emergency helplines
| National Cyber Crime Helpline 1930 | Financial fraud, unauthorised transactions, digital-arrest and phishing scams. Call within the first hour. cybercrime.gov.in |
| IRDAI Grievance Call Centre / Bima Bharosa 155255 | Insurance complaints the insurer has not resolved. Alternate line 1800 4254 732; complaints@irdai.gov.in. bimabharosa.irdai.gov.in |
| Council for Insurance Ombudsmen 022-6903 8800 | Claim repudiation, delays and policy servicing disputes after the insurer’s final reply. inscoun@cioins.co.in. cioins.co.in |
| National Consumer Helpline 1915 | Consumer disputes including mis-selling of financial products. Toll-free, 8 AM–8 PM. consumerhelpline.gov.in |
| IRDAI List of Grievance Officers | The regulator’s own directory of every insurer’s Grievance Redressal Officer — the definitive source. irdai.gov.in/list-of-gros |
HDFC ERGO General Insurance customer care — frequently asked questions
What is the HDFC ERGO General Insurance customer care number?
Is there a 24x7 HDFC ERGO General Insurance helpline?
Does HDFC ERGO General Insurance have a WhatsApp number?
How do I file a complaint against HDFC ERGO General Insurance?
Who is the grievance redressal officer of HDFC ERGO General Insurance?
How do I know a HDFC ERGO General Insurance customer care number is genuine?
Other insurance customer care numbers
Useful tools and guides
Sources
- HDFC ERGO - Grievances (escalation levels, senior-citizen and women desks, Level 1 hours)
- HDFC ERGO - Customer Care / Contact Us (numbers, WhatsApp, emails, claim offices)
- HDFC ERGO - Policy on Protection of Policyholders' Interests v1.9 (14-day resolution, escalation matrix, 8-week closure)
- HDFC ERGO - Branch-wise Customer Grievance Officer contact details (Sep 2026)
- IRDAI - List of Grievance Redressal Officers
- IRDAI - Master Circular on Health Insurance Business, 29.05.2024
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