Insurance · Health / General insurance

ICICI Lombard General Insurance Customer Care Number — 24x7 Helpline, WhatsApp, Email & Grievance Redressal

Every contact below is taken from ICICI Lombard General Insurance's own official contact and grievance page — not from a directory listing. Along with the numbers you will find what each channel can actually resolve, the grievance officer to escalate to, and the free IRDAI route above them if ICICI Lombard General Insurance does not fix your problem.

Contacts last verified: 2026-09-23

ICICI Lombard General Insurance customer care contacts at a glance

Toll-free numbers

1800 2666 · 1800 2666

Available 24x7

1800 2666 · 1800 2666

Number What it is for Hours
1800 2666 Toll-free 24x7 Main toll-free customer support - policy servicing, claims, renewals; also the Step 1 grievance line "1800 2666 Toll-free (24x7)" on the grievance page and "Contact - 1800 2666 (Available 24 x 7)" in the site footer. Note: the health-claim page header shows "1800 2666 (Available 8am to 11pm)"
1800 2666 Toll-free 24x7 Senior Citizen Support "Senior Citizen Support available too (24x7)"
022- 66877111 Grievance Redressal Officer contact number as published in IRDAI's List of Grievance Redressal Officers not published

WhatsApp

+91 7738282666

"Chat with RIA on Whatsapp" - ICICI Lombard's assistant RIA, also available as "Chat with RIA on our website". ICICI Lombard additionally publishes a "Whatsapp Notification" service under Help.

Email

24x7: at least one line above is published as round-the-clock. Fraud and card-block requests should always go to that line immediately — speed, not paperwork, is what limits your loss.

Verified against https://ilhc.icicilombard.com/il-health-care-contact-us.html

Check the number before you dial

Searching for a customer care number is one of the most exploited moments in Indian consumer finance: fraudsters seed fake helplines into search results, map listings and social-media replies. Take the number from ICICI Lombard General Insurance's own site or from inside its app, and never accept inbound help. No insurer in India will ever ask for your OTP, PIN, CVV, full card number or a screen-sharing app, and no genuine refund requires you to pay first.

If money has already left your account, call 1930 and file at cybercrime.gov.in the same hour — see the first-hour fraud steps.

What you can get done on the ICICI Lombard General Insurance helpline

  • › Intimate a claim and track a claim (Intimate Claim / Track Claim)
  • › Buy and renew policies (all policy renewal, health policy renewal)
  • › Submit a service request and track a service request
  • › Find cashless hospitals / ICICI Lombard Partner Hospitals and cashless garages
  • › Port a policy (Portability under Services)
  • › Download health insurance claim forms and check Data on Health Claim Service Indicators
  • › Raise and re-review a grievance through a 3-step process and then the Insurance Ombudsman
  • › Use the IL TakeCare app for policy purchase, claims, renewal and wellness

Keep these ready before you call — your policy number, registered mobile number, the exact date and amount of the transaction in question, and any earlier complaint reference number. Ask for a reference number before the call ends and note the agent's name: without a reference, an escalation has nothing to attach to.

Registering a claim with ICICI Lombard General Insurance

Claim intimation

Phone
1800 2666
Email
customersupport@icicilombard.com
Turnaround
ICICI Lombard does not publish its own cashless turnaround on the readable pages. IRDAI's Master Circular on Health Insurance Business (29.05.2024) applies: "Insurer shall decide on the request for cashless authorization immediately but not more than one hour of receipt of request" and "Insurer shall grant final authorization within three hours of the receipt of discharge authorization request from the hospital. In no case, the policyholder shall be made to wait to be discharged from the Hospital."
Hospitals
Network hospital list ↗

Senior citizen channel

IRDAI requires insurers to handle senior-citizen complaints through a dedicated channel. ICICI Lombard General Insurance publishes one:

1800 2666 ("Senior Citizen Support available too (24x7)") · seniorcitizencare@icicilombard.com

ICICI Lombard General Insurance grievance redressal — officer, address and timelines

IRDAI requires every insurer to appoint and publish a Grievance Redressal Officer. This is who you write to when customer care has not fixed the problem — and the step you must complete before the Ombudsman will hear you.

Grievance Redressal Officer

Name
Pooja R
Designation
Grievance Redressal Officer
Email
gro@icicilombard.com
Phone
022- 66877111
Address
ICICI Lombard General Insurance Co. Ltd., Ground Floor - Interface 11, 6th Floor, Interface 16, Office No. 601 & 602, New Linking Road, Malad (West), Mumbai - 400064
Hours
not published
Timeline
IRDAI requires the insurer to resolve a complaint within 15 days of registration.

What to put in the escalation email

One screen, no adjectives. Open with your policy number and the earlier complaint reference. Then: what happened, with dates and amounts; what you have already been told; and what specific outcome you want — a reversal, a corrected bureau entry, a closure letter. Attach screenshots and statements as files rather than describing them. Close with a line saying that if it is not resolved within 15 days you will take it to the IRDAI Bima Bharosa portal and the Insurance Ombudsman. That sentence changes how the file is handled, because it starts a clock the company is measured on.

Registered office: ICICI Lombard General Insurance Company Limited, ICICI Lombard House, 414, Veer Savarkar Marg, Near Siddhi Vinayak Temple, Prabhadevi, Mumbai - 400025. Reg. No. 115. Fax 022 61961323

If ICICI Lombard General Insurance does not resolve it: the escalation ladder

Each level has to be attempted before the next one will hear you, and each one needs the reference number from the level below. Nothing here costs money and none of it needs a lawyer.

Step 01

Customer support - "Talk To Us Anytime!"

1800 2666 Toll-free (24x7); customersupport@icicilombard.com; senior citizens seniorcitizencare@icicilombard.com; or visit ICICI Lombard General Insurance Co. Ltd., Ground Floor - Interface 11, 6th Floor, Interface 16, Office No. 601 & 602, New Linking Road, Malad (West), Mumbai - 400064; or submit a request online

Step 02

Navari R, Deputy Vice President - Customer Support

Submit request through the grievance page ("Your earlier case details stay with us, no need to start over")

Step 03

Pooja R, Grievance Redressal Officer

Submit request through the grievance page; gro@icicilombard.com and 022- 66877111 per IRDAI's GRO list

Step 04

Insurance Ombudsman

"If your concern is not resolved to your satisfaction after steps 1, 2, and 3, you may seek assistance from the Insurance Ombudsman" - details linked from the grievance page

International customers

Complaint Redressal Officer (CRO), then Complaint Redressal Appellate Officer (CRAO)

Email links on the grievance page; crao@icicilombard.com; iiogrievance@icicilombard.com

Regulator (parallel)

IRDAI - Bima Bharosa portal

https://bimabharosa.irdai.gov.in/

Regulator and emergency helplines

National Cyber Crime Helpline
1930 		Financial fraud, unauthorised transactions, digital-arrest and phishing scams. Call within the first hour.
cybercrime.gov.in
IRDAI Grievance Call Centre / Bima Bharosa
155255 		Insurance complaints the insurer has not resolved. Alternate line 1800 4254 732; complaints@irdai.gov.in.
bimabharosa.irdai.gov.in
Council for Insurance Ombudsmen
022-6903 8800 		Claim repudiation, delays and policy servicing disputes after the insurer’s final reply. inscoun@cioins.co.in.
cioins.co.in
National Consumer Helpline
1915 		Consumer disputes including mis-selling of financial products. Toll-free, 8 AM–8 PM.
consumerhelpline.gov.in
IRDAI List of Grievance Officers The regulator’s own directory of every insurer’s Grievance Redressal Officer — the definitive source.
irdai.gov.in/list-of-gros

ICICI Lombard General Insurance customer care — frequently asked questions

What is the ICICI Lombard General Insurance customer care number?
1800 2666 (Main toll-free customer support - policy servicing, claims, renewals; also the Step 1 grievance line), 1800 2666 (Senior Citizen Support), 022- 66877111 (Grievance Redressal Officer contact number as published in IRDAI's List of Grievance Redressal Officers). It is published as a 24x7 line. These are taken from ICICI Lombard General Insurance's own official contact page — verify anything you find elsewhere against that page or inside the app before calling.
Is there a 24x7 ICICI Lombard General Insurance helpline?
Yes. ICICI Lombard General Insurance publishes 1800 2666, 1800 2666 as available round the clock. Toll-free: 1800 2666, 1800 2666.
Does ICICI Lombard General Insurance have a WhatsApp number?
Yes — +91 7738282666, published on its own website. "Chat with RIA on Whatsapp" - ICICI Lombard's assistant RIA, also available as "Chat with RIA on our website". ICICI Lombard additionally publishes a "Whatsapp Notification" service under Help. Save it from the official page rather than from a forwarded message: impersonating support on WhatsApp is one of the most common fraud methods in Indian lending today.
How do I file a complaint against ICICI Lombard General Insurance?
Start with customer care and get a complaint reference number — every later step depends on it. If it is unresolved, write to the Grievance Redressal Officer listed above with that reference, your account or policy number and dates. If the insurer does not attend to it within 15 days or the resolution does not satisfy you, complain to IRDAI through the Bima Bharosa portal, and after the insurer’s final reply you may approach the Insurance Ombudsman free of charge.
Who is the grievance redressal officer of ICICI Lombard General Insurance?
Pooja R, Grievance Redressal Officer, reachable at gro@icicilombard.com or 022- 66877111. Officer names change — the full current details are always on ICICI Lombard General Insurance's own grievance page, linked at the foot of this page.
How do I know a ICICI Lombard General Insurance customer care number is genuine?
Take it from only two places: the official website, and the support section inside the app. IRDAI requires the detail to be displayed there, and it is the one place a fraudster cannot edit. Never dial a number from a search snippet, a map listing, a social-media reply or a comment thread. And never accept inbound help — if someone calls claiming to be ICICI Lombard General Insurance, hang up and dial the official number yourself. No company will ever ask for your OTP, PIN, CVV or a screen-sharing app.

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