Insurance · Health / General insurance
New India Assurance Customer Care Number — Helpline, WhatsApp, Email & Grievance Redressal
Every contact below is taken from New India Assurance's own official contact and grievance page — not from a directory listing. Along with the numbers you will find what each channel can actually resolve, the grievance officer to escalate to, and the free IRDAI route above them if New India Assurance does not fix your problem.
Contacts last verified: 2026-09-23
New India Assurance customer care contacts at a glance
Toll-free numbers
Available 24x7
New India Assurance does not publish round-the-clock hours for any line. Treat these as business-hours numbers.
| Number | What it is for | Hours |
|---|---|---|
| 1800-209-1415 Toll-free | Toll Free customer helpline - policy and claim queries | not published |
| 1800-209-1415 Toll-free | Senior Citizen Helpline (published under "Senior Citizen Helpline - Call us : 1800-209-1415") | not published |
| 022-22708348 | Dedicated senior-citizen grievance landline (per the Grievance Redressal Policy) | not published |
| 022-2270 8212 | Grievance Redressal Officer (Head Office) landline | not published |
"WhatsApp Us" link published on the Contact Us page (api.whatsapp.com/send?phone=919833319191). New India does not publish an itemised list of what the WhatsApp channel can do.
- gro@newindia.co.in — Grievance Redressal Officer, Head Office
- customercare.ho@newindia.co.in — Head Office Customer Care - "Dedicated e-mail address ... has been created to facilitate Policyholders to lodge their complaint"
- seniorcitizencare.ho@newindia.co.in — Dedicated senior citizen grievance email
- tech.support@newindia.co.in — Portal/payment technical support - "mail your query ... with your policy / quote number and transaction date"
- nia.xxxxxx@newindia.co.in — Policy-issuing branch office, where xxxxxx are the first 6 digits of the policy number (policy and claim queries)
- bssxx@newindia.co.in — Regional office, where xx are the first 2 digits of the policy number
Verified against https://www.newindia.co.in/portal/contactUs
Check the number before you dial
Searching for a customer care number is one of the most exploited moments in Indian consumer finance: fraudsters seed fake helplines into search results, map listings and social-media replies. Take the number from New India Assurance's own site or from inside its app, and never accept inbound help. No insurer in India will ever ask for your OTP, PIN, CVV, full card number or a screen-sharing app, and no genuine refund requires you to pay first.
New India Assurance's own published warning: “"BEWARE OF SPURIOUS PHONE CALLS AND FICTITIOUS / FRAUDULENT OFFERS - IRDAI or its officials do not involve in activities like selling insurance policies, announcing bonus or investment of premiums. Public receiving such phone calls are requested to lodge a police complaint."”
If money has already left your account, call 1930 and file at cybercrime.gov.in the same hour — see the first-hour fraud steps.
What you can get done on the New India Assurance helpline
- › Raise a query on a policy or claim with the policy-issuing office by policy-number-derived email
- › Register a grievance online through NIA Grievance Redressal, or via IRDAI's Bima Bharosa
- › Look up the Customer Care Officer / branch Grievance Officer for a city or policy number
- › Find the network hospitals list and the office-wise retail TPA list
- › Get technical help with online payments, policy numbers and transaction issues
- › Use the senior-citizen helpline, dedicated email and landline
- › Escalate from the policy-issuing office to Regional Office, then Head Office, then Ombudsman
Keep these ready before you call — your policy number, registered mobile number, the exact date and amount of the transaction in question, and any earlier complaint reference number. Ask for a reference number before the call ends and note the agent's name: without a reference, an escalation has nothing to attach to.
Registering a claim with New India Assurance
Claim intimation
- Phone
- 1800-209-1415
- Turnaround
- New India does not publish its own cashless turnaround on the readable pages. IRDAI's Master Circular on Health Insurance Business (29.05.2024) applies: "Insurer shall decide on the request for cashless authorization immediately but not more than one hour of receipt of request" and "Insurer shall grant final authorization within three hours of the receipt of discharge authorization request from the hospital."
- Hospitals
- Network hospital list ↗
Senior citizen channel
IRDAI requires insurers to handle senior-citizen complaints through a dedicated channel. New India Assurance publishes one:
1800-209-1415 (Senior Citizen Helpline); 022-22708348 (senior citizen grievance landline) · seniorcitizencare.ho@newindia.co.in
New India Assurance grievance redressal — officer, address and timelines
IRDAI requires every insurer to appoint and publish a Grievance Redressal Officer. This is who you write to when customer care has not fixed the problem — and the step you must complete before the Ombudsman will hear you.
Grievance Redressal Officer
- Name
- Mr. K K Sunil Kumar
- Designation
- Deputy General Manager & Grievance Redressal Officer
- gro@newindia.co.in
- Phone
- 022-2270 8212
- Address
- The New India Assurance Co. Ltd., Head Office, #87, M.G. Road, Fort, Mumbai 400 001
- Hours
- not published
- Timeline
- "Every Grievance is expected to be resolved within a maximum period of fourteen (14) days from the date of receipt of the Grievance by the concerned office or department." On receipt the office sends an acknowledgement "intimating a Registration Number" and "Promising necessary action within fourteen days", plus "The name, address, email id and Phone number of the authority to whom the Complainant could escalate the matter".
What to put in the escalation email
One screen, no adjectives. Open with your policy number and the earlier complaint reference. Then: what happened, with dates and amounts; what you have already been told; and what specific outcome you want — a reversal, a corrected bureau entry, a closure letter. Attach screenshots and statements as files rather than describing them. Close with a line saying that if it is not resolved within 15 days you will take it to the IRDAI Bima Bharosa portal and the Insurance Ombudsman. That sentence changes how the file is handled, because it starts a clock the company is measured on.
Registered office: The New India Assurance Co. Ltd., Registered Office: #87, M.G. Road, Fort, Mumbai 400 001
If New India Assurance does not resolve it: the escalation ladder
Each level has to be attempted before the next one will hear you, and each one needs the reference number from the level below. Nothing here costs money and none of it needs a lawyer.
Policy-issuing office (Business Office / Key Business Office - the Office In-charge is the Grievance Redressal Officer)
"For any grievances, please first contact the policy issuing office"; nia.xxxxxx@newindia.co.in (first 6 digits of the policy number)
Acknowledgement with a Registration Number; resolution within 14 days of receipt
Regional Office / Corporate Business Office / Auto Hub Customer Care Officer (a senior officer designated as Grievance Redressal Officer)
"Know Your Customer Care Officers" lookup by city or first 2 digits of the policy number; bssxx@newindia.co.in
14 days
Head Office - Mr. K K Sunil Kumar, Deputy General Manager & Grievance Redressal Officer (at Head Office level, an officer of Chief Manager rank or above acts as GRO)
gro@newindia.co.in; 022-2270 8212; customercare.ho@newindia.co.in; #87, M.G. Road, Fort, Mumbai 400 001
14 days
Regional Redressal Committee (RRC) and Corporate Redressal Committee (CRC), the CRC including "A Retired Judge of the High Court/a retired Chairperson of Consumer Forum/retired Ombudsman"
Via the Corporate Customer Care Department
IRDAI - Bima Bharosa
https://bimabharosa.irdai.gov.in/
Insurance Ombudsman
"In case you are not satisfied with the grievance resolution, you may approach the Insurance Ombudsman" - Ombudsman office list published at https://www.newindia.co.in/insurance-ombudsmen
Regulator and emergency helplines
| National Cyber Crime Helpline 1930 | Financial fraud, unauthorised transactions, digital-arrest and phishing scams. Call within the first hour. cybercrime.gov.in |
| IRDAI Grievance Call Centre / Bima Bharosa 155255 | Insurance complaints the insurer has not resolved. Alternate line 1800 4254 732; complaints@irdai.gov.in. bimabharosa.irdai.gov.in |
| Council for Insurance Ombudsmen 022-6903 8800 | Claim repudiation, delays and policy servicing disputes after the insurer’s final reply. inscoun@cioins.co.in. cioins.co.in |
| National Consumer Helpline 1915 | Consumer disputes including mis-selling of financial products. Toll-free, 8 AM–8 PM. consumerhelpline.gov.in |
| IRDAI List of Grievance Officers | The regulator’s own directory of every insurer’s Grievance Redressal Officer — the definitive source. irdai.gov.in/list-of-gros |
New India Assurance customer care — frequently asked questions
What is the New India Assurance customer care number?
Is there a 24x7 New India Assurance helpline?
Does New India Assurance have a WhatsApp number?
How do I file a complaint against New India Assurance?
Who is the grievance redressal officer of New India Assurance?
How do I know a New India Assurance customer care number is genuine?
Other insurance customer care numbers
Useful tools and guides
Sources
- New India Assurance - Grievance (GRO name, designation, email, landline, escalation)
- New India Assurance - Grievance Redressal Policy (14-day TAT, senior citizen email and landline, escalation matrix)
- New India Assurance - Contact Us (toll free, senior citizen helpline, WhatsApp, emails)
- New India Assurance - home page (spurious-call public notice)
- New India Assurance - Hospitals list
- IRDAI - List of Grievance Redressal Officers
- IRDAI - Master Circular on Health Insurance Business, 29.05.2024
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