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Bank of Baroda Customer Care Number — 24x7 Helpline, WhatsApp, Email & Grievance Redressal
Every contact below is taken from Bank of Baroda's own official contact or grievance page — not from a directory listing. Along with the numbers you will find what each channel can actually resolve, the grievance officer to escalate to, and the free RBI route above them if Bank of Baroda does not fix your problem.
Contacts last verified: 2026-09-23
Bank of Baroda customer care contacts at a glance
Toll-free numbers
Available 24x7
| Number | What it is for | Hours |
|---|---|---|
| 1800 5700 Toll-free 24x7 | General banking / personal banking customer care: balance enquiry and mini statement, debit card / ATM card queries, blocking of a lost or stolen debit card, UPI and digital banking assistance, net banking and mobile banking support, cheque book, account statement and other service requests, information on bank products and general queries, lodging and tracking complaints | Personal Banking (24X7) |
| 1800 5000 Toll-free 24x7 | General banking / personal banking customer care (alternate toll free number, same services as 1800 5700) | Personal Banking (24X7) |
| +91 79-66296009 24x7 | For Domestic Customers Calling From Abroad | 24X7 |
| +91 79-66296629 24x7 | NRIs (From overseas locations) | 24x7 availability |
| 022-6884-3916 | Raise a complaint / Query (Only for NRI customers) | Timing : 10AM - 5PM IST |
| 1800 102 77 88 Toll-free | Dedicated Toll Free Number for PMJDY and other FI (financial inclusion) schemes | (06:00am to 10:00pm) |
| 1800 102 5627 Toll-free | Reporting unauthorised transactions related to Gift Card / Pre-paid Cards / Re-loadable card | not published |
| 7799022129 | Central Registry Toll Free Number for CKYC ID | not published |
| 8468001155 | Missed call service - Balance Inquiry | not published |
| 7304015000 | Missed call service - Balance Inquiry (alternate) | not published |
| 9966066621 | Missed call service - Mini Statement | not published |
| 7304016000 | Missed call service - Mini Statement (alternate) | not published |
Open WhatsApp and send "Hi" to 8433 888 777 to initiate a conversation. Services include: check account balance; get mini statement of last 5 transactions; cheque status enquiry; block debit card; view locker details; request cheque book and track cheque book request; account statement; know your registered email ID; OTP on registered mail; disabling of UPI; account blocking (debit freeze); disabling debit card for domestic transactions (POS/ECOM/ATM); disabling debit card for international transactions (POS/ECOM/ATM); positive pay confirmation request; loan and term deposit account inquiry; mini statement of loan account; TDS certificate; nominee registration; beneficiary management; WhatsApp Banking registration/deregistration with OTP. OTP validation applies for critical services. The bank states the official WhatsApp number is 8433888777 and will always display the blue tick "Verified Business" mark.
- cs.ho@bankofbaroda.bank.in — Head Office / Corporate Centre customer service contact (Head Office listing also carries the designation General Manager (Principal Nodal Officer))
- nricustomercare@bankofbaroda.bank.in — NRI customer care / complaints and queries for NRI customers
- channelblock@bankofbaroda.bank.in — Blocking channels / freezing the account in case of an unauthorised transaction
- bobsupport@cardbranch.com — Reporting unauthorised transactions on Gift Card / Pre-paid Cards / Re-loadable card
24x7: at least one line above is published as round-the-clock. Fraud and card-block requests should always go to that line immediately — speed, not paperwork, is what limits your loss.
Verified against https://bankofbaroda.bank.in/contact-us
Check the number before you dial
Searching for a customer care number is one of the most exploited moments in Indian consumer finance: fraudsters seed fake helplines into search results, map listings and social-media replies. Take the number from Bank of Baroda's own site or from inside its app, and never accept inbound help. No bank, NBFC or lender in India will ever ask for your OTP, PIN, CVV, full card number or a screen-sharing app, and no genuine refund requires you to pay first.
Bank of Baroda's own published warning: “OTP/CVV/PIN - Never share confidential information like OTP/CVV/PIN/ Complete Card details etc. to anyone. Fake Calls - Bank Staff or its Agents never call for such information. This information is asked by Fraudsters only.”
If money has already left your account, call 1930 and file at cybercrime.gov.in the same hour — see the first-hour fraud steps.
What you can get done on the Bank of Baroda helpline
- › Balance enquiry and mini statement
- › Debit card / ATM card queries
- › Blocking of a lost or stolen debit card
- › UPI and digital banking assistance
- › Net banking and mobile banking support
- › Cheque book, account statement and other service requests
- › Information on bank products and general queries
- › Lodging and tracking complaints
- › Report loss of card, report a fraud or report an unauthorised transaction (IVR option 1)
- › Self blocking / debit freezing of the account via the Online Account Blocking Portal
- › Block debit card through the bob World app (More > Debit card block/hotlist) or bob World Internet (Services > My Accounts > Debit Card Blocking)
Keep these ready before you call — your loan or account number, registered mobile number, the exact date and amount of the transaction in question, and any earlier complaint reference number. Ask for a reference number before the call ends and note the agent's name: without a reference, an escalation has nothing to attach to.
Bank of Baroda grievance redressal — officer, address and timelines
RBI requires every regulated lender to appoint and publish a Grievance Redressal / Nodal Officer, both on its website and inside its app. This is who you write to when customer care has failed — and the step you must complete before the Ombudsman will hear you.
Grievance Redressal / Nodal Officer
- Name
- not published
- Designation
- not published
- not published
- Phone
- not published
- Address
- Head Office - Bank of Baroda, Baroda Bhawan, 7th floor, R.C. Dutt Road, Vadodara - 390007 (phone (0265) 2316377, cs.ho@bankofbaroda.bank.in). Corporate Centre - Bank of Baroda, Baroda Corporate Centre, Plot No. C-26, Block G, Bandra Kurla Complex, Bandra (East), Mumbai 400051, (022) 6698 5000-04.
- Hours
- not published
- Timeline
- RBI requires a regulated entity to resolve a complaint within 30 days.
Principal Nodal Officer
- Name
- Shri Nikhil Mohan
- not published
- Phone
- (0265) 2316719
- Address
- Bank of Baroda, Head Office, 7th Floor Baroda Bhavan, R C Dutt Road, Alkapuri, BARODA - 390007, (Gujarat) India
- Timeline
- Approach with your earlier complaint reference number.
If Bank of Baroda does not resolve it: the escalation ladder
Each level has to be attempted before the next one will hear you, and each one needs the reference number from the level below. Nothing here costs money and none of it needs a lawyer.
Concerned Branch Manager
In case of any complaint, the matter may be first brought to the notice of concerned Branch Manager for immediate Redressal. Alternatively, customer may register a complaint online via "Online Complaint (SPGRS)" on the bank's website, which issues a "Tracker Id" as acknowledgement and to track progress.
Regional Manager concerned
If the complaint is not redressed to the satisfaction of the customer, the matter may be taken up with the Regional Manager concerned (details published on the bank's "View details of Regional Managers" link)
Zonal Manager concerned
If still any complaint is not redressed, the matter may be taken up with the next level i.e Zonal Manager concerned (details published on the bank's "View details of Zonal Managers" link); details of Functional Heads of Corporate Centre are also published
Principal Nodal Officer, Shri Nikhil Mohan, General Manager (Operations & Services)
Bank of Baroda, Head Office, 7th Floor Baroda Bhavan, R C Dutt Road, Alkapuri, BARODA - 390007, (Gujarat) India; (0265) 2316719 - quote your Unique Tracker ID. Note: Complaints reopened for the second time in the Online Portal will be automatically escalated to the Level-3 (Nodal Officer) for further review and resolution.
Reserve Bank of India - Integrated Ombudsman Scheme 2021
RBI's Integrated Ombudsman Scheme 2021, linked from the bank's Grievance Redressal page; Reserve Bank's Complaint Management System (https://cms.rbi.org.in)
Regulator and emergency helplines
| National Cyber Crime Helpline 1930 | Financial fraud, unauthorised transactions, digital-arrest and phishing scams. Call within the first hour. cybercrime.gov.in |
| RBI Ombudsman (Integrated Scheme) 14448 | Bank, NBFC, credit bureau and payment complaints unresolved after 30 days. Free; no lawyer needed. cms.rbi.org.in |
| RBI Sachet | Reporting unregistered lenders, illegal loan apps and unauthorised deposit-taking schemes. sachet.rbi.org.in |
| National Consumer Helpline 1915 | Consumer disputes including mis-selling of financial products. Toll-free, 8 AM–8 PM. consumerhelpline.gov.in |
Bank of Baroda customer care — frequently asked questions
What is the Bank of Baroda customer care number?
Is there a 24x7 Bank of Baroda helpline?
Does Bank of Baroda have a WhatsApp number?
How do I file a complaint against Bank of Baroda?
Who is the grievance redressal officer of Bank of Baroda?
How do I know a Bank of Baroda customer care number is genuine?
Other bank customer care numbers
Useful tools and guides
Sources
- Bank of Baroda - Contact Us (Talk to Us / Contact Center, toll free numbers, NRI numbers, offices, fraud reporting)
- Bank of Baroda - Customer Support (report suspicious/fraud transaction, unauthorised transaction actions, fraud warning)
- Bank of Baroda - Grievance Redressal (escalation levels, Principal Nodal Officer)
- Bank of Baroda - WhatsApp Banking (official WhatsApp number and service list)
- Bank of Baroda - RBI Integrated Ombudsman Scheme 2021
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