Bank

HDFC Bank Customer Care Number — 24x7 Helpline, WhatsApp, Email & Grievance Redressal

Q: What is the HDFC Bank customer care number?

1800 1600 / 1800 2600 (Main PhoneBanking — accounts, credit cards, loans, demat), 1800 1600 / 1800 2600 (Credit card services), 1800 1600 / 1800 2600 (Loan services), +91 22 6160 6160 (Customers travelling abroad), 1800 258 6161 (Report credit card / debit card / net banking / UPI transactions not done by you), 1800 258 3838 (Register a complaint (India only)), 1800 266 4060 (Grievance Redressal Cell — banking products, depository and digital lending), 044 61084900 (Grievance Redressal Cell — credit cards, and credit card mis-selling or harassment), 022 61606160 (Prepaid card holders travelling overseas). It is published as a 24x7 line. These are taken from HDFC Bank's own official contact page — verify anything you find elsewhere against that page or inside the app before calling.

Q: Is there a 24x7 HDFC Bank helpline?

Yes. HDFC Bank publishes 1800 1600 / 1800 2600 , 1800 1600 / 1800 2600 as available round the clock. Partly. HDFC Bank publishes IVR transactions as available 24x7, and card-loss reporting and credit card services as available 24 hours on all days including Sundays and bank holidays. Agent-assisted banking and loan services run 8:00 a.m. to 8:00 p.m. The grievance and nodal desks are not 24x7 — they are Monday to Saturday, 9:30 a.m. to 5:30 p.m., excluding 2nd and 4th Saturdays and bank holidays. Toll-free: 1800 1600 / 1800 2600 , 1800 1600 / 1800 2600 , 1800 1600 / 1800 2600 , 1800 258 6161 , 1800 258 3838 , 1800 266 4060 .

Q: Does HDFC Bank have a WhatsApp number?

Yes — +91 7070022222 , published on its own website. HDFC Bank ChatBanking offers 200+ services across account services, credit cards, deposits, debit cards, loans, NPS, FASTag and insurance, in English and Hindi, and is available 24x7x365 even on holidays. It works only from your bank-registered mobile number, and a green tick against the name confirms the number is genuinely HDFC Bank. The number cannot be called — only messaged. Save it from the official page rather than from a forwarded message: impersonating support on WhatsApp is one of the most common fraud methods in Indian lending today.

Q: Who is the grievance redressal officer of HDFC Bank?

Mr. Mehernosh Dhamodiwala , Grievance Redressal Officer — Banking Products and Depository Services or 1800 266 4060. Officer names change — the full current details are always on HDFC Bank's own grievance page, linked at the foot of this page.

Every contact below is taken from HDFC Bank's own official contact or grievance page — not from a directory listing. Along with the numbers you will find what each channel can actually resolve, the grievance officer to escalate to, and the free RBI route above them if HDFC Bank does not fix your problem.

Contacts last verified: 2026-09-23

HDFC Bank customer care contacts at a glance

Toll-free numbers

1800 1600 / 1800 2600 · 1800 1600 / 1800 2600 · 1800 1600 / 1800 2600 · 1800 258 6161 · 1800 258 3838 · 1800 266 4060

Available 24x7

1800 1600 / 1800 2600 · 1800 1600 / 1800 2600

Number	What it is for	Hours
1800 1600 / 1800 2600 Toll-free 24x7	Main PhoneBanking — accounts, credit cards, loans, demat	IVR transactions 24x7. Agent-assisted services 8:00 a.m. to 8:00 p.m. on all days. Reporting loss of cards is agent-assisted and available 24 hours on all days.
1800 1600 / 1800 2600 Toll-free 24x7	Credit card services	Available 24 hours on all days including Sundays and bank holidays
1800 1600 / 1800 2600 Toll-free	Loan services	8:00 a.m. to 8:00 p.m. on all days including Sundays and bank holidays
+91 22 6160 6160	Customers travelling abroad	not published
1800 258 6161 Toll-free	Report credit card / debit card / net banking / UPI transactions not done by you	not published
1800 258 3838 Toll-free	Register a complaint (India only)	not published
1800 266 4060 Toll-free	Grievance Redressal Cell — banking products, depository and digital lending	Monday to Saturday 9:30 a.m. to 5:30 p.m. Not available on 2nd and 4th Saturdays, Sundays and bank holidays
044 61084900	Grievance Redressal Cell — credit cards, and credit card mis-selling or harassment	Monday to Saturday 9:30 a.m. to 5:30 p.m. Not available on 2nd and 4th Saturdays, Sundays and bank holidays
022 61606160	Prepaid card holders travelling overseas	not published

+91 7070022222

HDFC Bank ChatBanking offers 200+ services across account services, credit cards, deposits, debit cards, loans, NPS, FASTag and insurance, in English and Hindi, and is available 24x7x365 even on holidays. It works only from your bank-registered mobile number, and a green tick against the name confirms the number is genuinely HDFC Bank. The number cannot be called — only messaged.

support@hdfc.bank.in — Retail banking, ATM, debit cards, prepaid cards, mutual fund
loansupport@hdfc.bank.in — Loans, advances and advance against shares
customerservices.cards@hdfc.bank.in — Credit cards
infodp@hdfc.bank.in — Depository services
cardsales.complaint@hdfc.bank.in — Credit card mis-selling or harassment
nodal.officer@hdfc.bank.in — Regional Nodal Officers (all 24 regions share this address)
Pnohdfcbank@hdfc.bank.in — Principal Nodal Officer

24x7: at least one line above is published as round-the-clock. Fraud and card-block requests should always go to that line immediately — speed, not paperwork, is what limits your loss.

Verified against https://www.hdfc.bank.in/contact-us

Check the number before you dial

Searching for a customer care number is one of the most exploited moments in Indian consumer finance: fraudsters seed fake helplines into search results, map listings and social-media replies. Take the number from HDFC Bank's own site or from inside its app, and never accept inbound help. No bank, NBFC or lender in India will ever ask for your OTP, PIN, CVV, full card number or a screen-sharing app, and no genuine refund requires you to pay first.

HDFC Bank's own published warning: “Phone numbers mentioned here are the only Customer Care numbers of HDFC Bank, which you should use. Please do not use any other since these may put you at risk of fraud.”

If money has already left your account, call 1930 and file at cybercrime.gov.in the same hour — see the first-hour fraud steps.

What you can get done on the HDFC Bank helpline

› Operate your accounts, check balances and request a cheque book over PhoneBanking, in multiple languages.
› Report a lost or stolen card 24x7 and have it hotlisted immediately — this line is agent-assisted round the clock even though general agent support stops at 8 p.m.
› Block a debit or credit card yourself through NetBanking: log in, open the Card tab, then Request, then Credit Card or Debit Card hotlisting.
› Report an unauthorised card, net banking, UPI or AePS transaction on 1800 258 6161, keeping the customer ID, account number, date, amount and transaction type ready.
› Check balances, get a mini statement, book or renew a fixed deposit, manage credit card limits and block a card through WhatsApp ChatBanking.
› Raise a PayZapp dispute in the app: Profile, then Help, then Grievance Redressal, then Raise a Ticket.
› Register a complaint, query or service request at a branch, by email, by letter, through PhoneBanking, your Relationship Manager, or the online form.

Keep these ready before you call — your loan or account number, registered mobile number, the exact date and amount of the transaction in question, and any earlier complaint reference number. Ask for a reference number before the call ends and note the agent's name: without a reference, an escalation has nothing to attach to.

HDFC Bank grievance redressal — officer, address and timelines

RBI requires every regulated lender to appoint and publish a Grievance Redressal / Nodal Officer, both on its website and inside its app. This is who you write to when customer care has failed — and the step you must complete before the Ombudsman will hear you.

Grievance Redressal / Nodal Officer

Name: Mr. Mehernosh Dhamodiwala
Designation: Grievance Redressal Officer — Banking Products and Depository Services
Email: not published
Phone: 1800 266 4060
Address: Grievance Redressal Cell, HDFC Bank Limited, 1st Floor, Empire Plaza - 1, Lal Bahadur Shastri Marg, Chandan Nagar, Vikhroli West, Mumbai - 400083
Hours: Monday to Saturday, 9:30 a.m. to 5:30 p.m. Not available on 2nd and 4th Saturdays, all Sundays and bank holidays
Timeline: HDFC Bank asks for up to 10 working days to resolve a complaint at this level. Quote your previous complaint number and keep your CRN handy.

Principal Nodal Officer

Name: Mr. Ripal Kirtikumar Sheth
Email: Pnohdfcbank@hdfc.bank.in
Phone: 022 62841505
Address: HDFC Bank Ltd, 5th Floor, Tower B, Peninsula Business Park, Lower Parel West, Mumbai 400013
Timeline: Up to 10 working days for a response at Principal Nodal Officer level.

Registered office: HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai 400 013. CIN L65920MH1994PLC080618

If HDFC Bank does not resolve it: the escalation ladder

Each level has to be attempted before the next one will hear you, and each one needs the reference number from the level below. Nothing here costs money and none of it needs a lawyer.

Level 1

Branch, email, letter, PhoneBanking, your Relationship Manager or the online complaint form

1800 1600 / 1800 2600 · support@hdfc.bank.in · 1800 258 3838 to register a complaint

HDFC Bank asks for up to 10 working days

Level 2

Grievance Redressal Cell — Mr. Mehernosh Dhamodiwala (banking and depository), Ms. Shalini Tandon (digital lending), Mr. Shanmugasundar R (credit cards)

1800 266 4060 for banking and digital lending; 044 61084900 for credit cards. Mon–Sat 9:30 a.m.–5:30 p.m., excluding 2nd and 4th Saturdays

Up to 10 working days. Carry your Level 1 complaint number

Level 3

Principal Nodal Officer — Mr. Ripal Kirtikumar Sheth

Pnohdfcbank@hdfc.bank.in · 022 62841505 · Peninsula Business Park, Lower Parel West, Mumbai 400013

Up to 10 working days

Level 4

Reserve Bank Integrated Ombudsman

cms.rbi.org.in · 14448 · Centralised Receipt and Processing Centre, Reserve Bank of India, Central Vista, Sector 17, Chandigarh 160017

Available once your issue is unresolved after Levels 1 to 3, or if you have had no response within 30 days of lodging the complaint

Regulator and emergency helplines

National Cyber Crime Helpline 1930	Financial fraud, unauthorised transactions, digital-arrest and phishing scams. Call within the first hour. cybercrime.gov.in
RBI Ombudsman (Integrated Scheme) 14448	Bank, NBFC, credit bureau and payment complaints unresolved after 30 days. Free; no lawyer needed. cms.rbi.org.in
RBI Sachet	Reporting unregistered lenders, illegal loan apps and unauthorised deposit-taking schemes. sachet.rbi.org.in
National Consumer Helpline 1915	Consumer disputes including mis-selling of financial products. Toll-free, 8 AM–8 PM. consumerhelpline.gov.in

HDFC Bank customer care — frequently asked questions

What is the HDFC Bank customer care number?

1800 1600 / 1800 2600 (Main PhoneBanking — accounts, credit cards, loans, demat), 1800 1600 / 1800 2600 (Credit card services), 1800 1600 / 1800 2600 (Loan services), +91 22 6160 6160 (Customers travelling abroad), 1800 258 6161 (Report credit card / debit card / net banking / UPI transactions not done by you), 1800 258 3838 (Register a complaint (India only)), 1800 266 4060 (Grievance Redressal Cell — banking products, depository and digital lending), 044 61084900 (Grievance Redressal Cell — credit cards, and credit card mis-selling or harassment), 022 61606160 (Prepaid card holders travelling overseas). It is published as a 24x7 line. These are taken from HDFC Bank's own official contact page — verify anything you find elsewhere against that page or inside the app before calling.

Is there a 24x7 HDFC Bank helpline?

Yes. HDFC Bank publishes 1800 1600 / 1800 2600, 1800 1600 / 1800 2600 as available round the clock. Partly. HDFC Bank publishes IVR transactions as available 24x7, and card-loss reporting and credit card services as available 24 hours on all days including Sundays and bank holidays. Agent-assisted banking and loan services run 8:00 a.m. to 8:00 p.m. The grievance and nodal desks are not 24x7 — they are Monday to Saturday, 9:30 a.m. to 5:30 p.m., excluding 2nd and 4th Saturdays and bank holidays. Toll-free: 1800 1600 / 1800 2600, 1800 1600 / 1800 2600, 1800 1600 / 1800 2600, 1800 258 6161, 1800 258 3838, 1800 266 4060.

Does HDFC Bank have a WhatsApp number?

Yes — +91 7070022222, published on its own website. HDFC Bank ChatBanking offers 200+ services across account services, credit cards, deposits, debit cards, loans, NPS, FASTag and insurance, in English and Hindi, and is available 24x7x365 even on holidays. It works only from your bank-registered mobile number, and a green tick against the name confirms the number is genuinely HDFC Bank. The number cannot be called — only messaged. Save it from the official page rather than from a forwarded message: impersonating support on WhatsApp is one of the most common fraud methods in Indian lending today.

How do I file a complaint against HDFC Bank?

Start with customer care and get a complaint reference number — every later step depends on it. If it is unresolved, write to the Grievance Redressal / Nodal Officer listed above with that reference, your account or policy number and dates. If 30 days pass without a satisfactory reply, complain to the RBI Ombudsman at cms.rbi.org.in — it is free, online and needs no lawyer.

Who is the grievance redressal officer of HDFC Bank?

Mr. Mehernosh Dhamodiwala, Grievance Redressal Officer — Banking Products and Depository Services or 1800 266 4060. Officer names change — the full current details are always on HDFC Bank's own grievance page, linked at the foot of this page.

How do I know a HDFC Bank customer care number is genuine?

Take it from only two places: the official website, and the support section inside the app. RBI requires the detail to be displayed there, and it is the one place a fraudster cannot edit. Never dial a number from a search snippet, a map listing, a social-media reply or a comment thread. And never accept inbound help — if someone calls claiming to be HDFC Bank, hang up and dial the official number yourself. No company will ever ask for your OTP, PIN, CVV or a screen-sharing app.

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