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Union Bank of India Customer Care Number — 24x7 Helpline, WhatsApp, Email & Grievance Redressal
Every contact below is taken from Union Bank of India's own official contact or grievance page — not from a directory listing. Along with the numbers you will find what each channel can actually resolve, the grievance officer to escalate to, and the free RBI route above them if Union Bank of India does not fix your problem.
Contacts last verified: 2026-09-23
Union Bank of India customer care contacts at a glance
| Number | What it is for | Hours |
|---|---|---|
| 1800 8333 Toll-free 24x7 | All-India Toll Free number - general banking | Union Bank of India has, through the Call Centre, introduced still another uninterrupted 24x7x365 banking service to its customers. |
| 1800 2333 Toll-free 24x7 | All-India Toll Free number - general banking (also the number shown in the site-wide footer on every page) | Union Bank of India has, through the Call Centre, introduced still another uninterrupted 24x7x365 banking service to its customers. |
| 1800 8331 Toll-free 24x7 | Dedicated helpline for Premium accounts | Union Bank of India has, through the Call Centre, introduced still another uninterrupted 24x7x365 banking service to its customers. |
| 1800 8332 Toll-free 24x7 | Dedicated Helpline for reporting fraud/disputed transactions | Union Bank of India has, through the Call Centre, introduced still another uninterrupted 24x7x365 banking service to its customers. |
| 022 4454 6565 | Cyber Crime related complaints | not published |
| 022 4454 6567 | Dedicated number for NRI | not published |
| 080-61817110 | Charged (non toll free) customer care number - "Call charges will be applicable to the Customer" | not published |
| +91 8484848458 | NRI call-back facility (published on the grievance redressal page and in the Citizen's Charter) | not published |
| +91 8061817110 | NRI number published in the site-wide header | not published |
Union Virtual Connect (UVConn) is available on Bank's Official WhatsApp Number 9666606060. Send 'Hi' to register. The bank states: "Bank has opened an Authenticated Business Account with WhatsApp. The authentication of number can be determined with an official blue tick on WhatsApp chat window, after saving the number with name." Only the mobile number registered in CBS can use the full service. Live in 7 languages (English, Hindi, Telugu, Kannada, Marathi, Bangla, Tamil). Published services include: account balance, mini statement, account statement, balance certificate, PPF/SSA balance and statement, deposit and nomination details, interest certificate; Form 16/16A, Form 15G/H, pension slip; block debit card, unblock debit card, debit card hotlist, set green PIN, apply debit card, debit card limit; block credit card, unblock credit card, credit card bill due, card statement, apply credit card; cheque status, stop cheque, cheque book request, positive pay; home/personal/education/vehicle/Mudra/MSME loan details, gold loan and EMI calculators, apply for a loan, home and education loan interest certificates; doorstep banking, locker rent enquiry, account freeze/unfreeze, link Aadhaar, re-KYC, account opening, ATM/branch search, interest rates, holiday calendar, cyber security tips, disability support; transaction dispute; grievance redressal; reset MPIN/TPIN, de-register, change language.
- customercare@unionbankofindia.bank.in — Dedicated Customer service Email ID - general queries and complaints (Level 1)
- pno@unionbankofindia.bank.in — Principal Nodal Officer / Chief Grievance Redressal Officer (Level 3) - published on the live L-3 page and in the Grievance Redressal Policy 2026-27
- cgo@unionbankofindia.bank.in — Chief Grievance Officer / Principal Nodal Officer - alternate address published in the Citizen's Charter 2025-26 for the same office
- cyber.incidents@unionbankofindia.bank.in — Report a fraud or dispute ("Via mail")
- antiphishing.ciso@unionbankofindia.bank.in — Phishing / suspicious emails (published on the bank's page in obfuscated form)
- cppc@unionbankofindia.bank.in — Pension grievances - Centralized Pension Processing Cell, published hours 10:00 am - 5:00 pm
- cvo@unionbankofindia.bank.in — Chief Vigilance Officer
24x7: at least one line above is published as round-the-clock. Fraud and card-block requests should always go to that line immediately — speed, not paperwork, is what limits your loss.
Verified against https://www.unionbankofindia.bank.in/english/personal-other-callcenter.aspx
Check the number before you dial
Searching for a customer care number is one of the most exploited moments in Indian consumer finance: fraudsters seed fake helplines into search results, map listings and social-media replies. Take the number from Union Bank of India's own site or from inside its app, and never accept inbound help. No bank, NBFC or lender in India will ever ask for your OTP, PIN, CVV, full card number or a screen-sharing app, and no genuine refund requires you to pay first.
Union Bank of India's own published warning: “Report Fraud - If you are a victim of online fraud, reach out to the National Cyber Crime Reporting Portal at www.cybercrime.gov.in or call the helpline on 1930 or call Bank's helpline. Always remember: Do not click on any links in the e-mail received from an unknown person. Do not share any confidential/sensitive information with anyone. If you have received any phishing/suspicious e-mails, please report it to antiphishing.ciso@unionbankofindia.bank.in. On digital arrest fraud: "There is no provision of Digital Arrest in Indian Law. No law enforcement agency arrests people through video calls. Never transfer money based on threats from unknown callers." On vishing: "Never share sensitive information by email, phone, or text message." "Verify requests for valuable information by going directly to a company or source through a different means of communication." "Never share any secure credential over phone." On fake investment offers: "Be cautious of investment schemes promising guaranteed high returns with no risk. Always remember, TOO GOOD TO BE TRUE OFFERS ARE MOSTLY SCAMS."”
If money has already left your account, call 1930 and file at cybercrime.gov.in the same hour — see the first-hour fraud steps.
What you can get done on the Union Bank of India helpline
- › IVR self-service without an agent: "Account Information, Current Balance, last five transactions etc to those customers who have registered with a PIN"
- › "The IVR also facilitates the customer in hotlisting their debit cards, seeding their Aadhar number, Stop payment of cheque etc. without speaking to the customer care executive."
- › Switch to an agent at any point "for any information on Banks products and services, for placing any service requests or to lodge any complaint"
- › Debit Card Services: "Reporting loss of debit card and blocking, Blocking the card by the customer on IVR, lodge complaint for failed debit card transactions and generation of duplicate debit card PIN."
- › Internet Banking: registration, self user creation, forgot/reset of passwords, basic troubleshooting, enable and disable login and 2FA
- › Mobile/SMS Banking: registration, app installation, deregistration, SMS banking registration and deregistration
- › Retail Deposits: account-related information, product and process information, phone banking PIN generation
- › Report an unauthorised banking transaction online at https://unauthdigitxn.unionbankportal.bank.in/portal/en/newticket
- › Lodge and track a complaint online at https://service.unionbankportal.bank.in/portal/en/signin - a unique Universal Ticket Number is assigned with SMS and email acknowledgement
- › Block/unblock debit and credit cards, raise a transaction dispute and lodge a grievance on WhatsApp banking (UVConn, 9666606060)
- › Book Doorstep Banking (published for senior citizens above 70 years of age and differently abled persons)
- › Sign language interpreter via Website > UVA > Video Chat > Sign Language, available during branch banking hours
Keep these ready before you call — your loan or account number, registered mobile number, the exact date and amount of the transaction in question, and any earlier complaint reference number. Ask for a reference number before the call ends and note the agent's name: without a reference, an escalation has nothing to attach to.
Union Bank of India grievance redressal — officer, address and timelines
RBI requires every regulated lender to appoint and publish a Grievance Redressal / Nodal Officer, both on its website and inside its app. This is who you write to when customer care has failed — and the step you must complete before the Ombudsman will hear you.
Grievance Redressal / Nodal Officer
- Name
- not published
- Designation
- Grievance Redressal Officer at Regional Office (Level 1) and Grievance Redressal Officer at Zonal Office (Level 2)
- Phone
- not published
- Address
- Union Bank Bhavan, 239, Vidhan Bhavan Marg, Nariman Point, Mumbai - 400 021, Maharashtra, India. Phone number [Board]: 022-22892000. (The grievance-handling office is at a different address: Customer Service Excellence Cell, Operations Department, "The Arcade", Tower 4, Second Floor, World Trade Centre, Cuffe Parade, Mumbai - 400 005.)
- Hours
- not published
- Timeline
- The bank strives to resolve complaints within 30 days, or any turnaround times (TAT) mandated by NPCI, RBI, and other regulatory authorities. (Grievance Redressal Policy 2026-27, section 8.4)
Principal Nodal Officer
- Name
- Mr. Pravin Sharma
- Phone
- 022-46667534
- Address
- The Principal Nodal Officer/Chief Grievances Redressal Officer, Union Bank of India, Customer Service Excellence Cell, Operations Department, Central Office, "The Arcade", Tower 4, Second Floor, World Trade Centre, Cuffe Parade, Mumbai - 400 005
- Timeline
- If a complaint remains unredressed within one month, it shall be referred to the Nodal Officer under the Banking Ombudsman Scheme for further review and action while the complainant will be updated regarding the status of the complaint. (Grievance Redressal Policy 2026-27, section 8.5)
If Union Bank of India does not resolve it: the escalation ladder
Each level has to be attempted before the next one will hear you, and each one needs the reference number from the level below. Nothing here costs money and none of it needs a lawyer.
Branch Head of the customer's branch
Branch locator: https://eremit.unionbankofindia.bank.in/livebranch/ . Also by phone on the All-India toll free numbers, by email to customercare@unionbankofindia.bank.in, on the online grievance portal, the Union Ease mobile app, internet banking or WhatsApp (UVConn 9666606060).
A copy of the complaint is also forwarded to the respective Regional Office along with the remark of the Branch Manager within 2 working days upon receipt of a complaint. (Policy section 7.3). Auto-escalation on TAT breach at Level 0: Escalation Level 1 at T-3 days, Level 2 at T-2 days, Level 3 at T-1 days, where T is the total TAT at Bank Level (section 8.5).
Grievance Redressal Officer at Regional Office (per-region, no single national officer)
https://www.unionbankofindia.bank.in/en/common/contact-details-of-grievance-redressal-officers-at-regional-offices
Grievance Redressal Officer at Zonal Office (per-zone, no single national officer)
https://www.unionbankofindia.bank.in/en/common/contact-details-of-grievance-redressal-officers-at-zonal-offices
Mr. Pravin Sharma, Chief General Manager & Chief Operations Officer, Principal Nodal Officer / Chief Grievance Officer
pno@unionbankofindia.bank.in, 022-46667534, Union Bank of India, Customer Service Excellence Cell, Operations Department, Central Office, "The Arcade", Tower 4, Second Floor, World Trade Centre, Cuffe Parade, Mumbai - 400 005
The bank strives to resolve complaints within 30 days, or any turnaround times (TAT) mandated by NPCI, RBI, and other regulatory authorities.
Internal Ombudsman appointed under the Reserve Bank of India (Commercial Banks - Internal Ombudsman) Directions
"Any complaint rejected fully or partially by the Bank, shall be vetted from the Internal Ombudsman"; "the Bank shall internally escalate all complaints, which are not fully redressed to IO (Internal Ombudsman) before conveying the final decision to the complainant. The customers need not approach the Internal Ombudsman directly." No name is published.
Banking Ombudsman, Reserve Bank of India
Centralized Receipt and Processing Centre (CRPC), Reserve Bank of India, 4th Floor, Sector 17, Chandigarh 160017. RBI CMS Portal: https://cms.rbi.org.in . Bank's scheme page: https://www.unionbankofindia.bank.in/en/common/banking-ombudsman-scheme
Customer may approach Banking Ombudsman appointed by RBI if they don't get satisfactory response within 30 days from the Bank or if customer wishes to pursue other avenues of grievance redressal. (Policy section 10.3). The Bank, on receipt of complaint shall file its reply within 15 days before the Ombudsman (section 10.2).
Regulator and emergency helplines
| National Cyber Crime Helpline 1930 | Financial fraud, unauthorised transactions, digital-arrest and phishing scams. Call within the first hour. cybercrime.gov.in |
| RBI Ombudsman (Integrated Scheme) 14448 | Bank, NBFC, credit bureau and payment complaints unresolved after 30 days. Free; no lawyer needed. cms.rbi.org.in |
| RBI Sachet | Reporting unregistered lenders, illegal loan apps and unauthorised deposit-taking schemes. sachet.rbi.org.in |
| National Consumer Helpline 1915 | Consumer disputes including mis-selling of financial products. Toll-free, 8 AM–8 PM. consumerhelpline.gov.in |
Union Bank of India customer care — frequently asked questions
What is the Union Bank of India customer care number?
Is there a 24x7 Union Bank of India helpline?
Does Union Bank of India have a WhatsApp number?
How do I file a complaint against Union Bank of India?
Who is the grievance redressal officer of Union Bank of India?
How do I know a Union Bank of India customer care number is genuine?
Other bank customer care numbers
Useful tools and guides
Sources
- Union Bank of India - Customer Care Number (toll free numbers, call centre 24x7x365, IVR services)
- Union Bank of India - Contact Us (call/write to us, report a fraud or dispute)
- Union Bank of India - Grievance Redressal (escalation matrix, GRO directories, PNO tab)
- Union Bank of India - L-3 Principal Nodal Officer at Central Office
- Union Bank of India - Grievance Redressal Policy 2026-27 (timelines, escalation, Internal Ombudsman)
- Union Bank of India - Compensation Policy 2026-27 (unauthorised transaction liability and reporting timelines)
- Union Bank of India - Union Virtual Connect (UVConn) WhatsApp banking
- Union Bank of India - Cyber Security (fraud reporting, fraud warnings)
- Union Bank of India - Central Office address
- Union Bank of India - Banking Ombudsman Scheme
- Union Bank of India - Citizen's Charter 2025-26
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