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State Bank of India Customer Care Number — 24x7 Helpline, WhatsApp, Email & Grievance Redressal
Every contact below is taken from State Bank of India's own official contact or grievance page — not from a directory listing. Along with the numbers you will find what each channel can actually resolve, the grievance officer to escalate to, and the free RBI route above them if State Bank of India does not fix your problem.
Contacts last verified: 2026-09-23
State Bank of India customer care contacts at a glance
Toll-free numbers
1800 1234 · 1800 2100 · 1800 112211 · 1800 425 3800 · 1800 1111 09 · 1800 1111 01 · 1800 11 0009 · 1800 11 0001 · 1800 11 0018 · 1800 11 2017 · 1800 11 2018 · 1800 425 9760 · 1800 8900 · 1800 1111 03 · 1800 8888
Available 24x7
1800 1234 · 1800 2100 · 1800 112211 · 1800 425 3800 · 080-26599990
| Number | What it is for | Hours |
|---|---|---|
| 1800 1234 Toll-free 24x7 | General banking enquiries; block ATM card, INB and UPI | Round the clock (24x7) — page states services are offered "round the clock in your preferred language" |
| 1800 2100 Toll-free 24x7 | General banking enquiries (same IVR menu as 1800 1234) | Round the clock (24x7) per Contact Centre page |
| 1800 112211 Toll-free 24x7 | General Contact Centre access | Round the clock (24x7) per Contact Centre page |
| 1800 425 3800 Toll-free 24x7 | General Contact Centre access | Round the clock (24x7) per Contact Centre page |
| 080-26599990 24x7 | Contact Centre — chargeable (toll) number, usable from abroad | Round the clock (24x7) per Contact Centre page |
| 1800 1111 09 Toll-free | Reporting unauthorised electronic transactions | not published |
| 94491 12211 | Unauthorised electronic transaction reporting from mobile | not published |
| 1800 1111 01 Toll-free | SBI YONO support | not published |
| 1800 11 0009 Toll-free | Pensioner services | not published |
| 1800 11 0001 Toll-free | PMJDY (Pradhan Mantri Jan Dhan Yojana) | not published |
| 1800 11 0018 Toll-free | SBI FASTag | not published |
| 1800 11 2017 Toll-free | GST related queries | not published |
| 1800 11 2018 Toll-free | Home Loan support | not published |
| 1800 425 9760 Toll-free | Income Tax Refund Orders (ITRO) | not published |
| 1800 8900 Toll-free | Wealth & Platinum customers | not published |
| 1800 1111 03 Toll-free | SBI Doorstep Banking Services | not published |
| 1800 8888 Toll-free | Helpline for Senior Citizen & Differently abled Customers | not published |
| 8008202020 | SMS-based complaint lodging | not published |
Register by sending "Hi" to the number; registration completes after OTP authentication. Services include balance enquiry, account statement, KYC update, certificates, wealth services, nominee services, cheque and debit card services, loan applications and tracking, deposit information, NRI services, credit card services, digital banking access, complaints and feedback, and branch/ATM locator. Available in English, Hindi, Tamil, Telugu, Bengali, Marathi, Gujarati and Punjabi. SBI states: "SBI WhatsApp Banking services are available 24x7x365, including weekends and public holidays enabling uninterrupted access to banking services."
- customercare@sbi.co.in — General customer care
- contactcentre@sbi.co.in — Contact Centre enquiries
- socialreply@sbi.co.in — Social media response team
- report.phishing@sbi.co.in — Reporting phishing emails / fraudulent messages
- customercare.homeloans@sbi.co.in — Home loan customer care
- nodalofficer.aadhaarseeding@sbi.co.in — Aadhaar seeding nodal officer
- gm.customer@sbi.co.in — Principal Nodal Officer / General Manager (Customer Experience)
- pno@sbi.co.in — Principal Nodal Officer
24x7: at least one line above is published as round-the-clock. Fraud and card-block requests should always go to that line immediately — speed, not paperwork, is what limits your loss.
Verified against https://sbi.bank.in/web/customer-care/contact-centre
Check the number before you dial
Searching for a customer care number is one of the most exploited moments in Indian consumer finance: fraudsters seed fake helplines into search results, map listings and social-media replies. Take the number from State Bank of India's own site or from inside its app, and never accept inbound help. No bank, NBFC or lender in India will ever ask for your OTP, PIN, CVV, full card number or a screen-sharing app, and no genuine refund requires you to pay first.
State Bank of India's own published warning: “State Bank of India never ask for your user id / password / pin no. through phone call / SMSes / e-mails. Any such phone call / SMSes / e-mails asking you to reveal credential or One Time Password through SMS could be attempt to withdraw money from your account. NEVER share these details to anyone.”
If money has already left your account, call 1930 and file at cybercrime.gov.in the same hour — see the first-hour fraud steps.
What you can get done on the State Bank of India helpline
- › Block an ATM/debit card, internet banking (INB) or UPI access via 1800 1234
- › Report an unauthorised electronic transaction on the dedicated helpline 1800 1111 09
- › Forward a transaction SMS from the registered mobile number, or a transaction email from the registered email address, to report an unauthorised electronic transaction
- › Report an unauthorised transaction through the dedicated link on the bank's website home page
- › Lodge a complaint through the SBI complaint portal (crh.sbi.bank.in) and track its status
- › Lodge a complaint by SMS to 8008202020
- › Check balance, get an account statement, update KYC and download certificates via WhatsApp Banking
- › Apply for and track loans, and access deposit, NRI and credit card services via WhatsApp Banking
- › Register for WhatsApp Banking through the Contact Centre IVR (option 50)
- › Reach dedicated helplines for pensioners, senior citizens and differently abled customers, home loans, FASTag, YONO and doorstep banking
Keep these ready before you call — your loan or account number, registered mobile number, the exact date and amount of the transaction in question, and any earlier complaint reference number. Ask for a reference number before the call ends and note the agent's name: without a reference, an escalation has nothing to attach to.
State Bank of India grievance redressal — officer, address and timelines
RBI requires every regulated lender to appoint and publish a Grievance Redressal / Nodal Officer, both on its website and inside its app. This is who you write to when customer care has failed — and the step you must complete before the Ombudsman will hear you.
Grievance Redressal / Nodal Officer
- Name
- not published
- Designation
- AGM (Customer Experience) at the Local Head Office — Level 2 of SBI's escalation mechanism; SBI publishes the role and per-circle contact details, not an individual officer's name on the HTML page
- Address
- Grievance Redressal Cell, State Bank of India, Local Head Office, 11, Parliament Street, New Delhi-110001 (one of 17 Local Head Offices; e.g. Ahmedabad: SBI Tower, 53 A, Gift City, Gandhinagar 382355; Bengaluru: 65, St. Mark's Road, Bangalore - 560001; Kolkata: Samriddhi Bhavan, 1, Strand Road, Kolkata - 700001)
- Hours
- not published
- Timeline
- SBI's Customer Rights, Grievance Redressal and Compensation Policy 2024 states the Branch, RBO, LHO or Corporate Centre "can lodge/acknowledge the grievance within three (3) working days of receipt and initiate action to get the grievance resolved within a maximum period of 20 calendar days from the date of receipt and a final decision is communicated to the complainant within 30 calendar days (inclusive of the time for examination of the partially/fully rejected complaints by the Internal Ombudsman)."
Principal Nodal Officer
- Name
- not published
- Phone
- 022 22741216
- Address
- The Principal Nodal Officer, Customer Service Department, State Bank of India, State Bank Bhavan, 16th Floor, Madam Cama Road, Mumbai 400 021
- Timeline
- Covered by the bank-wide commitment: acknowledge within three (3) working days, resolve within a maximum of 20 calendar days, final decision communicated within 30 calendar days. SBI adds that "Aggrieved customers can write quoting their complaint number to the Principal Nodal Officer regarding their grievances."
Registered office: State Bank of India, State Bank Bhavan, Madam Cama Road, Mumbai 400 021 (Customer Service Department published at State Bank Bhavan, 16th Floor, Madam Cama Road, Mumbai 400 021)
If State Bank of India does not resolve it: the escalation ladder
Each level has to be attempted before the next one will hear you, and each one needs the reference number from the level below. Nothing here costs money and none of it needs a lawyer.
Branch — contact your nearest branch (branch locator on sbi.bank.in); or the Contact Centre on 1800 1234 / 1800 2100 / 1800 112211 / 1800 425 3800; or lodge a complaint at crh.sbi.bank.in or by SMS to 8008202020
customercare@sbi.co.in, contactcentre@sbi.co.in
Acknowledge within three (3) working days of receipt; action initiated to resolve within a maximum of 20 calendar days
AGM (Customer Experience) at the Local Head Office / Grievance Redressal Cell
agmcustomer.lho<city>@sbi.co.in — e.g. agmcustomer.lhodel@sbi.co.in, 011-23404124 / 011-23407121
Within the overall 30 calendar day commitment for a final decision
DGM (Customer Experience) and GM (Customer Experience) — SBI publishes per-circle DGM CX and GM CX contact details
Contact details published as "Level 3 - DGM CX Contact details" and "Level 3 - GM CX Contact details" on the Grievance Redressal and Escalation Mechanism page
Within the overall 30 calendar day commitment for a final decision
Principal Nodal Officer — General Manager (Customer Experience), Customer Experience Enhancement Department, SBI Corporate Centre, Mumbai
gm.customer@sbi.co.in, pno@sbi.co.in, 022 22741216, State Bank Bhavan, 16th Floor, Madam Cama Road, Mumbai 400 021
Final decision communicated within 30 calendar days of the original complaint
RBI Ombudsman under the Reserve Bank - Integrated Ombudsman Scheme
RBI Complaint Management System — https://cms.rbi.org.in
SBI states the customer may approach the Banking Ombudsman "In case the customer is unhappy with the redressal provided by the Bank or his grievance has not been redressed within 30 days of the date of the complaint"
Regulator and emergency helplines
| National Cyber Crime Helpline 1930 | Financial fraud, unauthorised transactions, digital-arrest and phishing scams. Call within the first hour. cybercrime.gov.in |
| RBI Ombudsman (Integrated Scheme) 14448 | Bank, NBFC, credit bureau and payment complaints unresolved after 30 days. Free; no lawyer needed. cms.rbi.org.in |
| RBI Sachet | Reporting unregistered lenders, illegal loan apps and unauthorised deposit-taking schemes. sachet.rbi.org.in |
| National Consumer Helpline 1915 | Consumer disputes including mis-selling of financial products. Toll-free, 8 AM–8 PM. consumerhelpline.gov.in |
State Bank of India customer care — frequently asked questions
What is the State Bank of India customer care number?
Is there a 24x7 State Bank of India helpline?
Does State Bank of India have a WhatsApp number?
How do I file a complaint against State Bank of India?
Who is the grievance redressal officer of State Bank of India?
How do I know a State Bank of India customer care number is genuine?
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