Bank
Punjab National Bank Customer Care Number — 24x7 Helpline, WhatsApp, Email & Grievance Redressal
Every contact below is taken from Punjab National Bank's own official contact or grievance page — not from a directory listing. Along with the numbers you will find what each channel can actually resolve, the grievance officer to escalate to, and the free RBI route above them if Punjab National Bank does not fix your problem.
Contacts last verified: 2026-09-23
Punjab National Bank customer care contacts at a glance
Toll-free numbers
1800 1800 / 1800 2021 · 1800 180 2223 · 1800 180 2345 · 1800 180 8888 · 1800 180 5555 · 1800 330 3333
Available 24x7
| Number | What it is for | Hours |
|---|---|---|
| 1800 1800 / 1800 2021 Toll-free 24x7 | Main customer care (toll free) | PNB publishes these as “accessible 24 hours from fixed as well as mobiles of any telecom operator throughout India” |
| +91 120 2490000 | Customer care for callers from abroad and within India (paid number) | As above |
| 1800 180 2223 Toll-free | Balance enquiry by missed call from your registered mobile (toll free) | not published |
| +91 120 2303090 | Balance enquiry by missed call, for global users | not published |
| 1800 180 2345 Toll-free | Credit card helpline (toll free) | not published |
| +91 120 4616200 | Credit card helpline for global users | not published |
| 1800 180 8888 Toll-free | Loan products | not published |
| 1800 180 5555 Toll-free | Retail products | not published |
| 1800 330 3333 Toll-free | Digital products | not published |
| 5607040 | SMS — text COMPLAINT to lodge a complaint, or PNB PROD for loan product information | not published |
| +91 8447706400 / +91 8447741369 24x7 | NRI Customer Service Centre — account opening and NRI/PIO account queries | PNB titles this its 24x7 NRI Customer Service Centre |
| +91 124 4126244 | Principal Nodal Officer | not published |
Available 24/7 x 365, even on holidays. Services include account statement and summary, balance enquiry, last five transactions, KYC and email updates, e-statement registration, nominee addition, blocking UPI, stopping a cheque, disabling internet or mobile banking, blocking a debit card, cheque status, positive pay, cheque book request, opening an FD, loan account summary, deposit summary and interest certificate. PNB’s own advice: check for the green tick beside its name before starting a conversation.
- care@pnb.bank.in — General customer care and grievances, Customer Care Centre
- pno@pnb.bank.in — Principal Nodal Officer
- nri@pnb.bank.in — NRI and PIO accounts and services
- cybercrimecell@pnb.bank.in — Cyber crime cell — report anyone asking you to disclose your PIN
- incident@pnb.bank.in — Security incident reporting
24x7: at least one line above is published as round-the-clock. Fraud and card-block requests should always go to that line immediately — speed, not paperwork, is what limits your loss.
Verified against https://pnb.bank.in/contact-us.html
Check the number before you dial
Searching for a customer care number is one of the most exploited moments in Indian consumer finance: fraudsters seed fake helplines into search results, map listings and social-media replies. Take the number from Punjab National Bank's own site or from inside its app, and never accept inbound help. No bank, NBFC or lender in India will ever ask for your OTP, PIN, CVV, full card number or a screen-sharing app, and no genuine refund requires you to pay first.
Punjab National Bank's own published warning: “Do not reveal user PIN or any security information on card to anyone. Neither the Bank nor any Authorized Agencies will ever ask you to disclose your PIN. Bank never asks for user id and password, hence don’t share it with anyone including bank’s call center and branch staff.”
If money has already left your account, call 1930 and file at cybercrime.gov.in the same hour — see the first-hour fraud steps.
What you can get done on the Punjab National Bank helpline
- › Get your account balance by giving a missed call on 1800 180 2223 from your registered mobile number.
- › Hotlist a lost or damaged debit or ATM card immediately by calling 1800 1800 or 1800 2021.
- › Report cash not dispensed by an ATM.
- › Lodge a complaint by calling the toll-free line, emailing care@pnb.bank.in, texting COMPLAINT to 5607040, writing to the Branch Manager, or using the complaint book kept at every branch.
- › Track an existing complaint or service request from the bank’s website.
- › Get an account statement, interest certificate, loan account summary or deposit summary on WhatsApp.
- › Block UPI, stop a cheque, disable internet or mobile banking, or block a debit card on WhatsApp — useful when you cannot get through on the phone.
Keep these ready before you call — your loan or account number, registered mobile number, the exact date and amount of the transaction in question, and any earlier complaint reference number. Ask for a reference number before the call ends and note the agent's name: without a reference, an escalation has nothing to attach to.
Punjab National Bank grievance redressal — officer, address and timelines
RBI requires every regulated lender to appoint and publish a Grievance Redressal / Nodal Officer, both on its website and inside its app. This is who you write to when customer care has failed — and the step you must complete before the Ombudsman will hear you.
Grievance Redressal / Nodal Officer
- Name
- not published
- Designation
- Chief Customer Executive Officer (CCEO) at the Circle or Zonal Office — not below Deputy General Manager at a Zonal Office or Chief Manager at a Circle Office
- not published
- Phone
- not published
- Address
- Contact details of the CCEOs are published per circle on PNB’s own site under Customer Care, How Do I, Lodge Complaint
- Hours
- not published
- Timeline
- PNB acknowledges a complaint within three working days and endeavours to redress it within 15 working days. Where the issue needs detailed investigation, it sends a final response or explains the delay within 30 days.
Principal Nodal Officer
- Name
- Sh. Ashutosh Kumar Jha
- pno@pnb.bank.in
- Phone
- +91 124 4126244
- Address
- Principal Nodal Officer, General Manager, Punjab National Bank, Customer Care Centre, Plot No. 5, Institutional Area, Sector 32, Gurugram, Haryana 122001
- Timeline
- Approach after the branch and the Circle or Zonal CCEO. PNB escalates every rejected or partially relieved complaint internally to its Internal Ombudsman within 20 days, with a final decision within 30 days.
Registered office: Punjab National Bank, Head Office, Plot No. 4, Sector 10, Dwarka, New Delhi 110075. Customer Care Centre: Plot No. 5, Institutional Area, Sector 32, Gurugram, Haryana 122001
If Punjab National Bank does not resolve it: the escalation ladder
Each level has to be attempted before the next one will hear you, and each one needs the reference number from the level below. Nothing here costs money and none of it needs a lawyer.
Your branch — the Hall In-charge or Branch Manager, or the complaint book kept at the branch
Obtain the feedback or complaint form at the branch and submit it against acknowledgement, or send it by post or email
Acknowledgement within three working days; redressal within 15 working days
Contact Centre, then the Chief Customer Executive Officer of your Circle or Zonal Office
1800 1800 / 1800 2021 / 0120 2490000 · care@pnb.bank.in · CCEO list published on pnb.bank.in
15 working days, or 30 days where detailed investigation is needed
Principal Nodal Officer — Sh. Ashutosh Kumar Jha, General Manager
pno@pnb.bank.in · +91 124 4126244 · Customer Care Centre, Plot No. 5, Institutional Area, Sector 32, Gurugram 122001
Internal Ombudsman review within 20 days of receipt, final decision within 30 days
RBI Ombudsman under the Integrated Ombudsman Scheme
cms.rbi.org.in · 14448
Approach if the complaint is not resolved within 30 days, or you are not satisfied with PNB’s redressal
Regulator and emergency helplines
| National Cyber Crime Helpline 1930 | Financial fraud, unauthorised transactions, digital-arrest and phishing scams. Call within the first hour. cybercrime.gov.in |
| RBI Ombudsman (Integrated Scheme) 14448 | Bank, NBFC, credit bureau and payment complaints unresolved after 30 days. Free; no lawyer needed. cms.rbi.org.in |
| RBI Sachet | Reporting unregistered lenders, illegal loan apps and unauthorised deposit-taking schemes. sachet.rbi.org.in |
| National Consumer Helpline 1915 | Consumer disputes including mis-selling of financial products. Toll-free, 8 AM–8 PM. consumerhelpline.gov.in |
Punjab National Bank customer care — frequently asked questions
What is the Punjab National Bank customer care number?
Is there a 24x7 Punjab National Bank helpline?
Does Punjab National Bank have a WhatsApp number?
How do I file a complaint against Punjab National Bank?
Who is the grievance redressal officer of Punjab National Bank?
How do I know a Punjab National Bank customer care number is genuine?
Other bank customer care numbers
Useful tools and guides
Ready to Compare & Find Your Perfect Loan?
Join 500K+ smart borrowers who found their ideal loan through BankCreds