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IndusInd Bank Customer Care Number — 24x7 Helpline, WhatsApp, Email & Grievance Redressal
Every contact below is taken from IndusInd Bank's own official contact or grievance page — not from a directory listing. Along with the numbers you will find what each channel can actually resolve, the grievance officer to escalate to, and the free RBI route above them if IndusInd Bank does not fix your problem.
Contacts last verified: 2026-09-23
IndusInd Bank customer care contacts at a glance
Toll-free numbers
1800 266 0447 · 1800 274 1000 · 1800 572 6000 / 1800 599 10000 / 1800 300 10000 · 1800 266 9945 · 1800 266 0616
Available 24x7
| Number | What it is for | Hours |
|---|---|---|
| 1860 267 7777 Local rate 24x7 | Main helpline — banking, credit cards, loans and insurance. Call from your registered mobile number and Direct Connect recognises you and routes you to a phone banking officer | IndusInd Bank heads this its 24x7 customer care helpline, and its Customer Protection Policy lists the contact centre IVR as available 24x7. Calls are chargeable as per your service provider |
| 1800 266 0447 Toll-free | Toll-free line for banking and credit card services | not published |
| 022 6857 7777 / 022 4220 7777 | For customers calling from outside India | not published |
| 1800 274 1000 Toll-free | Account balance by missed call — the balance is sent back by message | not published |
| 1800 572 6000 / 1800 599 10000 / 1800 300 10000 Toll-free | Microfinance customers served through BFIL | not published |
| 1800 266 9945 Toll-free | Other business correspondent microfinance customers | not published |
| 1800 266 0616 Toll-free | ETCD customer care | not published |
| 022 6106 9214 | Demat customer care | Monday to Friday, 10 a.m. to 1 p.m. and 2 p.m. to 6 p.m. |
| 9223512966 | Block a debit card by SMS — text LOST followed by your date of birth. Does not work if you hold more than one card; call 1860 267 7777 instead | not published |
| 5676757 | Block a credit card by SMS — text BLOCK followed by the last four digits of the card | not published |
| 022 6155 3705 | Principal Nodal Officer | not published |
IndusInd Bank’s OnTheGo social banking. Say Hi from your registered mobile number and subscribe, or give a missed call on 874 490 0400 to register. Services include account balance, mini statement, rewards points, account upgrade and Aadhaar update; credit card summary, bill payment, mini statement, rewards, blocking the card and applying for one; and for vehicle loans, loan details, next EMI details, KYC document upload, callback requests and overdue EMI pickup.
- reachus@indusind.com — Banking accounts, debit cards, business loans, gold loans, home loans, personal loans, insurance, investments and most other products
- premium.care@indusind.com — Credit cards
- creditcard.closure@indusind.com — Closing a credit card
- ccsalescomplaint@indusind.com — Credit card mis-selling or harassment
- reach4loan@indusind.com — Vehicle loans
- nri@indusind.com — NRI accounts
- forexhelp@indusind.com — Forex and forex cards
- bccustomerservice@indusind.com — Business correspondent and BFIL microfinance customers
- nodal.officer@indusind.com — Nodal Officer
- pno@indusind.com — Principal Nodal Officer
- corporatecare@indusind.com — Corporate customers
- globalbanking@indusind.com — International banking and GIFT City
24x7: at least one line above is published as round-the-clock. Fraud and card-block requests should always go to that line immediately — speed, not paperwork, is what limits your loss.
Verified against https://www.indusind.bank.in/in/en/personal/reach-us.html
Check the number before you dial
Searching for a customer care number is one of the most exploited moments in Indian consumer finance: fraudsters seed fake helplines into search results, map listings and social-media replies. Take the number from IndusInd Bank's own site or from inside its app, and never accept inbound help. No bank, NBFC or lender in India will ever ask for your OTP, PIN, CVV, full card number or a screen-sharing app, and no genuine refund requires you to pay first.
IndusInd Bank's own published warning: “Never share your Card Number, CVV, PIN, expiry date, OTP, Internet Banking User ID, Password or URN with anyone, even if the caller claims to be a Bank employee. Sharing these details can lead to unauthorised access to your account. Your Bank will not ask for such details.”
If money has already left your account, call 1930 and file at cybercrime.gov.in the same hour — see the first-hour fraud steps.
What you can get done on the IndusInd Bank helpline
- › Report an unauthorised transaction on your debit card, net banking, mobile banking or credit card by calling 1860 267 7777, or through the online dispute resolution form on the bank’s site.
- › Block a debit card immediately by phone, through IndusNet (Service Requests, Debit Card Requests, Notify Lost or Stolen Card), in the IndusMobile app, or by SMS to 9223512966.
- › Block a credit card on the IVR or with a phone banking officer on 1860 267 7777, through IndusNet or the app, or by texting 5676757.
- › Block net banking or mobile banking access immediately by calling 1860 267 7777.
- › Get your account balance by missed call on 1800 274 1000.
- › Check balance, get a mini statement, view rewards, pay a credit card bill, block a credit card, check vehicle loan and EMI details or request a callback on WhatsApp.
- › Raise a complaint at a branch complaint register, with the Branch Manager, on the contact centre, by email to reachus@indusind.com, or through the online complaint form.
Keep these ready before you call — your loan or account number, registered mobile number, the exact date and amount of the transaction in question, and any earlier complaint reference number. Ask for a reference number before the call ends and note the agent's name: without a reference, an escalation has nothing to attach to.
IndusInd Bank grievance redressal — officer, address and timelines
RBI requires every regulated lender to appoint and publish a Grievance Redressal / Nodal Officer, both on its website and inside its app. This is who you write to when customer care has failed — and the step you must complete before the Ombudsman will hear you.
Grievance Redressal / Nodal Officer
- Name
- Mr. A Sharma
- Designation
- Senior Vice President — Nodal Officer
- Phone
- not published
- Address
- OPUS Centre, 47, Central Road, Opp. Tunga Paradise Hotel, MIDC, Andheri (East), Mumbai 400093. For BFIL and business correspondent microfinance complaints: Raheja Commerzone, 10th and 11th Floor, Plot No. 16/A/1 and 2, Knowledge City, Raidurg, Serilingampally Mandal, K V Rangareddy District, Hyderabad, Telangana 500081
- Hours
- not published
- Timeline
- IndusInd Bank states the Nodal Officer will endeavour to resolve within 10 days, and that if more time is needed the complaint will be acknowledged with an explanation. Quote your earlier complaint number. Escalate to the branch or contact centre first — the Nodal Officer becomes available if they cannot resolve within 10 days.
Principal Nodal Officer
- Name
- Ms. Dilnaz Sidhwa
- pno@indusind.com
- Phone
- 022 6155 3705
- Address
- Principal Nodal Officer, OPUS Centre, 47, Central Road, Opp. Tunga Paradise Hotel, MIDC, Andheri (East), Mumbai 400093
- Timeline
- Available if you do not receive a response from the Nodal Officer within 10 days. The bank refers every rejected or partially rejected case to its Internal Ombudsman for independent review before sending you a final response, and says so in that response.
Registered office: IndusInd Bank Limited, 2401 Gen. Thimmayya Road (Cantonment), Pune 411 001. CIN L65191PN1994PLC076333. Escalation and grievance correspondence goes to OPUS Centre, 47 Central Road, MIDC, Andheri (East), Mumbai 400093
If IndusInd Bank does not resolve it: the escalation ladder
Each level has to be attempted before the next one will hear you, and each one needs the reference number from the level below. Nothing here costs money and none of it needs a lawyer.
Your branch complaint register, the Branch Manager, the contact centre, or email
1860 267 7777 (India) · +91 22 6857 7777 / 022 4220 7777 (international) · reachus@indusind.com · nri@indusind.com for NRI customers
Escalation opens if the branch or contact centre cannot resolve within 10 days. For credit cards the Card Services Cell endeavours to respond within 10 days of receipt
Nodal Officer — Mr. A Sharma, Senior Vice President
nodal.officer@indusind.com · OPUS Centre, MIDC, Andheri (East), Mumbai 400093. Share your previous complaint number
Endeavours to resolve within 10 days
Principal Nodal Officer — Ms. Dilnaz Sidhwa, Executive Vice President
pno@indusind.com · 022 6155 3705 · same Mumbai address
Approach if the Nodal Officer has not responded within 10 days
Every rejected or partially rejected complaint is referred internally to the Internal Ombudsman for independent review. The IO is not customer-facing, so there is nothing for you to file
Automatic — the bank’s final reply states that it carries IO concurrence
Before the bank sends its final response
RBI Ombudsman under the Integrated Ombudsman Scheme
cms.rbi.org.in · 14448 (9:30 a.m. to 5:15 p.m. on working days, in Hindi, English and nine regional languages) · crpc@rbi.org.in · Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh 160017
If the complaint is not resolved within 30 days of lodgement, or you are not satisfied with the response
Regulator and emergency helplines
| National Cyber Crime Helpline 1930 | Financial fraud, unauthorised transactions, digital-arrest and phishing scams. Call within the first hour. cybercrime.gov.in |
| RBI Ombudsman (Integrated Scheme) 14448 | Bank, NBFC, credit bureau and payment complaints unresolved after 30 days. Free; no lawyer needed. cms.rbi.org.in |
| RBI Sachet | Reporting unregistered lenders, illegal loan apps and unauthorised deposit-taking schemes. sachet.rbi.org.in |
| National Consumer Helpline 1915 | Consumer disputes including mis-selling of financial products. Toll-free, 8 AM–8 PM. consumerhelpline.gov.in |
IndusInd Bank customer care — frequently asked questions
What is the IndusInd Bank customer care number?
Is there a 24x7 IndusInd Bank helpline?
Does IndusInd Bank have a WhatsApp number?
How do I file a complaint against IndusInd Bank?
Who is the grievance redressal officer of IndusInd Bank?
How do I know a IndusInd Bank customer care number is genuine?
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