Bank
Yes Bank Customer Care Number — Helpline, WhatsApp, Email & Grievance Redressal
Every contact below is taken from Yes Bank's own official contact or grievance page — not from a directory listing. Along with the numbers you will find what each channel can actually resolve, the grievance officer to escalate to, and the free RBI route above them if Yes Bank does not fix your problem.
Contacts last verified: 2026-09-23
Yes Bank customer care contacts at a glance
Toll-free numbers
Available 24x7
Yes Bank does not publish round-the-clock hours for any line. Treat these as business-hours numbers.
| Number | What it is for | Hours |
|---|---|---|
| 1800 1200 Toll-free | Main retail contact centre (toll free) - general banking; also the number for reporting unauthorised transactions on debit/ATM cards, NetBanking, Mobile Banking, prepaid cards and YES Pay | Timings: 8:00 AM - 8:00 PM (Post 8 PM till 8 AM only critical service offered) |
| 1860 210 1200 Local rate | PhoneBanking alternate line - "Charges applicable as per service provider" | not published |
| 1800 103 6000 Toll-free | Credit cards - YES First / Premia | not published |
| 1800 103 1212 Toll-free | Credit cards - YES Prosperity | not published |
| 022 5079 5101 | Credit cards - when calling from outside India | not published |
| +91 22 4935 0000 | Credit cards - when calling from outside India (as published on the unauthorised-transaction page) | not published |
| +91 22 6121 9000 | NetBanking / Mobile Banking / prepaid card / YES Pay - unauthorised transaction reporting | not published |
| 1833 380 0149 | Calling from outside India - USA | not published |
| 1833 491 0559 | Calling from outside India - Canada | not published |
| 800 048 9153 | Calling from outside India - UK | not published |
| 8000 3570 2510 | Calling from outside India - UAE | not published |
| +91 22 5079 5101 | Calling from outside India - general | not published |
| 1800-102-3357 Toll-free | Corporate Client Servicing - "1800-102-3357 (Option 2/3) for Non-Individual clients"; Option 02 reaches the CMS Helpdesk for corporate NetBanking, corporate Mobile Banking and YES TRANSACT Smart Pay fraud reporting | Timings: 9:30 AM - 6:00 PM (Monday to Saturday, excluding 2nd and 4th Saturday and Bank Holidays) |
| +91 9552220020 | SMS helpline - SMS 'HELP' space <CUST ID> | not published |
| 9840909000 | SMS shortcode for blocking channels from the registered mobile number: BLKDC (debit card), BLKCC (credit card), BLKRNB (Internet Banking), BLKMB (Mobile Banking), BLKYP (YES PAY Wallet), BLKROBOT (YES Robot), BLKWA (WhatsApp Banking) | not published |
| +91 (22) 5091 9800 | Board line - corporate queries (not customer care) | 9:30 AM to 6:30 PM |
| +91 (22) 6507 9800 | Board line - corporate queries (not customer care) | 9:30 AM to 6:30 PM |
"Give a missed call on +91-829-120-1200 to receive an SMS with a link. Simply click on the link and enjoy WhatsApp Banking." "Add +91-829-120-1200 to your contacts, open WhatsApp Application and Say 'Hi' or type any query in the chat window to get started." "Simply chat with India's 1st ever AI-enabled 24*7 personal banking assistant, powered by YES ROBOT." Authenticity check in the bank's own words: "Please note, under the Contact Name saved, YES Bank Ltd. with a green tick mark is the only valid WhatsApp Banking account." Published services: 1) Check Account Balance 2) Check Recent Transactions 3) Avail Loan against Fixed Deposits (FDOD) 4) Place Cheque Book Request 5) Report Unauthorized transaction 6) View Digital Banking Products 7) Redeem Debit & Credit Card Reward Points 8) Information on COVID-19 relief package 9) Donate towards PM CARES Fund 10) Write to us at YES TOUCH directly using WhatsApp 11) 60+ YBL products available for any users to apply directly 12) ATM & Branch Information based on Location shared 13) Contact Centre information readily available on this channel 14) The frequently asked banking queries also available for the user on chat. No charges apply beyond the telecom provider's data charges. Note: the bank's Grievance Redressal Policy qualifies this channel - "YES ROBOT / WhatsApp: This channel prompts the customer to reach out to the bank via Email or Contact Centre."
- yestouch@yesbank.in — General customer service - "For any queries or feedback, please write to us at" (also published as yestouch@yes.bank.in on the Corporate Disclaimer page)
- yesfirst@yesbank.in — YES FIRST customers
- yestouchcc@yesbank.in — Credit cards
- creditcard.closure@yesbank.in — Retail credit card cancellation / closure
- cc.corporateassist@yesbank.in — Commercial credit card cancellation / closure
- cms.helpdesk@yesbank.in — Cash Management Services, including corporate NetBanking / YES TRANSACT Smart Pay fraud reporting (also published as cms.helpdesk@yes.bank.in)
- head.grievanceredressal@yesbank.in — Level 2 - Head, Grievance Redressal (also published as head.grievanceredressal@yes.bank.in)
- principal.nodalofficer@yesbank.in — Level 3 - Principal Nodal Officer (also published as principal.nodalofficer@yes.bank.in)
- shareholders@yes.bank.in — Investor / shareholder queries (Registered Office block)
Verified against https://www.yesbank.in/regulatory_policies
Check the number before you dial
Searching for a customer care number is one of the most exploited moments in Indian consumer finance: fraudsters seed fake helplines into search results, map listings and social-media replies. Take the number from Yes Bank's own site or from inside its app, and never accept inbound help. No bank, NBFC or lender in India will ever ask for your OTP, PIN, CVV, full card number or a screen-sharing app, and no genuine refund requires you to pay first.
Yes Bank's own published warning: “On fake customer care numbers: "Unverified Customer Care Numbers: Customers are misled when they search for customer care or phone numbers related to services like banking or couriers on public search engines. Without verifying the sources, they often end up calling fraudulent numbers posted by scammers." "Customers searching on Google for contact details related to queries/complaints about specific financial institutions, banks, couriers, Cred Support, or merchant names may encounter fake business listings in the public domain. Falling prey to these deceptive contacts, customers unwittingly become victims..." "Your bank will never request mandatory confidential information. Do not share your UPI PIN, CVV, and OTP with anyone, whether over a call, SMS, email, or link, even if the request claims to be from the bank." "In case of any suspicion, customers are advised to contact the bank directly using the toll-free numbers provided on the back of their cards." "Customers are encouraged to check the authenticity of links/websites and visit the official bank website for accurate information on products, services, queries, and complaints." On credentials: "YES BANK will NEVER ask you to reveal your User ID or Password. Therefore, never disclose your credentials (User ID, Password, etc.) to anyone either through mail or over phone, even if the caller claims to be from YES BANK." "ALWAYS type the address of Internet Banking portal in the address bar of your browser using your keyboard rather than clicking on hyperlink." "NEVER click on hyperlinks embedded / received in E-mails." "YES BANK employees will never ask you for your PIN."”
If money has already left your account, call 1930 and file at cybercrime.gov.in the same hour — see the first-hour fraud steps.
What you can get done on the Yes Bank helpline
- › Block a debit card: NetBanking ("mySpace" > "Debit Cards" > "Hot List Debit Cards"), YES Mobile, SMS BLKDC to 9840909000, or PhoneBanking
- › Block a credit card: NetBanking ("Credit Card" tab > "Block Lost/Stolen Card"), YES Mobile, YES Pay ("Manage Cards" > Block Card), SMS BLKCC to 9840909000, or PhoneBanking
- › Register a transaction dispute online ("Block your Card Online or Register a transaction dispute")
- › Block NetBanking, Mobile Banking, YES Pay, YES Robot, YES TRANSACT Smart Pay or WhatsApp Banking - "please make a call to the YES BANK PhoneBanking", or use the SMS codes to 9840909000
- › Report unauthorised transactions on any of the above channels
- › Raise a Level 1 complaint online via the complaint form at https://yesorigins.yes.bank.in/ords/r/yesorigins/complaint-form/main
- › Check account balance, recent transactions, avail loan against fixed deposits, place a cheque book request, report an unauthorised transaction and redeem reward points on WhatsApp banking
- › Level 1 touchpoints published in the Grievance Redressal Policy: retail branches (complaint register), contact centre, email, relationship manager/IRIS/NetBanking, website complaint form, in-app feedback, Retail Asset Customer Service Centers, physical letters, social media, YES ROBOT/WhatsApp, Business Correspondent and outsourced servicing vendors
Keep these ready before you call — your loan or account number, registered mobile number, the exact date and amount of the transaction in question, and any earlier complaint reference number. Ask for a reference number before the call ends and note the agent's name: without a reference, an escalation has nothing to attach to.
Yes Bank grievance redressal — officer, address and timelines
RBI requires every regulated lender to appoint and publish a Grievance Redressal / Nodal Officer, both on its website and inside its app. This is who you write to when customer care has failed — and the step you must complete before the Ombudsman will hear you.
Grievance Redressal / Nodal Officer
- Name
- Sangeeta P
- Designation
- Head - Grievance Redressal (Level 2)
- Address
- YES BANK Limited, YES BANK House, Off Western Express Highway, Santacruz East, Mumbai 400055
- Hours
- Between 9.30 am and 6.00 pm (except on 2nd and 4th Saturday, Sunday and bank holidays)
- Timeline
- RBI requires a regulated entity to resolve a complaint within 30 days.
Principal Nodal Officer
- Name
- Mr. Vikas Bindal
- Address
- YES BANK Limited, YES BANK House, Off Western Express Highway, Santacruz East, Mumbai 400055
- Timeline
- Approach with your earlier complaint reference number.
Registered office: Registered & Corporate Office: YES BANK Limited, YES BANK House, Off Western Express Highway, Santacruz (East), Mumbai 400055. Tel: +91 (22) 5091 9800 / +91 (22) 6507 9800 (9:30 AM to 6:30 PM). Fax: +91 (22) 2619 2866. Email: shareholders@yes.bank.in. CIN: L65190MH2003PLC143249.
If Yes Bank does not resolve it: the escalation ladder
Each level has to be attempted before the next one will hear you, and each one needs the reference number from the level below. Nothing here costs money and none of it needs a lawyer.
Branch Manager, Contact Centre or email customer service
"Branch Channel: You can meet the Branch Manager of the nearest branch in your city explaining the details concerned and he/she will respond to you OR Contact Center: You can contact us at 1800 1200 / 1860 210 1200 for your concerns OR E-mail: You can also write to us at yestouch@yesbank.in / yestouchcc@yesbank.in". Online complaint form: https://yesorigins.yes.bank.in/ords/r/yesorigins/complaint-form/main
Sangeeta P, Head - Grievance Redressal
head.grievanceredressal@yesbank.in; Call +91 (22) 50795173; YES BANK Limited, YES BANK House, Off Western Express Highway, Santacruz East, Mumbai 400055. Available between 9.30 am and 6.00 pm (except on 2nd and 4th Saturday, Sunday and bank holidays). The bank also publishes 24 area-wise Nodal Officers in Annexure 03 of its Comprehensive Notice Folder.
Trigger wording: "If your grievance remains unresolved within the stipulated turnaround time or the resolution provided at Level 1 is not satisfactory". No numeric turnaround time is published.
Mr. Vikas Bindal, Principal Nodal Officer
principal.nodalofficer@yesbank.in; Call +91 (22) 50795174; YES BANK Limited, YES BANK House, Off Western Express Highway, Santacruz East, Mumbai 400055. Available between 9.30 am and 6.00 pm (except on 2nd and 4th Saturday, Sunday and bank holidays).
Internal Ombudsman appointed under the Reserve Bank of India (Commercial Banks - Internal Ombudsman) Directions
"The Bank has also appointed Internal Ombudsman (IO)... The Internal Ombudsman shall not handle complaints received directly from the complainants or members of the public." No name is published.
Banking Ombudsman, Reserve Bank of India (Integrated Ombudsman Scheme)
1. Online on https://cms.rbi.org.in 2. In physical format at: Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh - 160017 3. On Call: "A Contact Centre with a toll-free number - 14448 has been operationalized"
"any grievance against the Bank, if not addressed within 30 days, can be addressed to the centralised Banking Ombudsman"; and "a customer can file his complaint before the Banking Ombudsman if the grievance is not addressed by the Bank within a period of 30 days, or the Bank rejects the complaint, or the complainant is not satisfied with the reply given by the Bank"
Regulator and emergency helplines
| National Cyber Crime Helpline 1930 | Financial fraud, unauthorised transactions, digital-arrest and phishing scams. Call within the first hour. cybercrime.gov.in |
| RBI Ombudsman (Integrated Scheme) 14448 | Bank, NBFC, credit bureau and payment complaints unresolved after 30 days. Free; no lawyer needed. cms.rbi.org.in |
| RBI Sachet | Reporting unregistered lenders, illegal loan apps and unauthorised deposit-taking schemes. sachet.rbi.org.in |
| National Consumer Helpline 1915 | Consumer disputes including mis-selling of financial products. Toll-free, 8 AM–8 PM. consumerhelpline.gov.in |
Yes Bank customer care — frequently asked questions
What is the Yes Bank customer care number?
Is there a 24x7 Yes Bank helpline?
Does Yes Bank have a WhatsApp number?
How do I file a complaint against Yes Bank?
Who is the grievance redressal officer of Yes Bank?
How do I know a Yes Bank customer care number is genuine?
Other bank customer care numbers
Useful tools and guides
Sources
- Yes Bank - Contact Us (toll free numbers, hours, credit card lines, international numbers, grievance tab, registered office)
- Yes Bank - Steps to report an unauthorized transaction (per-channel fraud reporting, SMS block codes)
- Yes Bank - Nodal Officer (Level 1-3 chain, named officers, 30-day Ombudsman trigger)
- Yes Bank - Nodal Officers PDF, Version 49, Sep 08, 2025
- Yes Bank - Grievance Redressal Policy
- Yes Bank - WhatsApp Banking
- Yes Bank - Corporate Disclaimer / Secure Banking (fraud warnings)
- Yes Bank - Loss/Theft/Misuse of Card terms (3/4-7/beyond 7 working day liability ladder)
- Yes Bank - Secure Banking digital channel fraud trends, do's and don'ts (unverified customer care numbers warning)
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