Home Credit App Reviews, Customer Care Number & Details

Personal loan from Home Credit India targeting underserved segments with accessible eligibility.

This Home Credit app review covers interest rates, eligibility, charges, documents and real borrower feedback, along with the verified Home Credit customer care number, WhatsApp channel and support email — plus the RBI grievance route if a complaint is not resolved in 30 days.

NBFCRBI RegulatedSelf-Employed OK

Reviewed by BankCreds App Review Team· App Review Analysts Updated 14 June 2026

Home Credit India is best known for in-store EMI financing — the counter offer that turns a phone or appliance into monthly instalments — alongside separate cash personal loans. It's an RBI-registered NBFC, now owned by TVS Holdings after Home Credit's global group exited India in 2025.

This review covers what its loans really cost across a wide rate band, the add-on charges that can inflate that cost, and who the product genuinely suits.

Quick Facts

4.5★ · 15L

Play Store

₹4.8L

Max Loan

19.20% – 44.00% p.a.

Interest Rate

Within 24 hours

Disbursal

12 – 60 months

Tenure

Up to 3.9% of loan amount; site says all fees and charges are inclusive of applicable taxes

Processing Fee

Rs 15,000 per month

Min Income

Play Store rating sourced from Google Play, as of 18 Jun 2026. Other figures from the lender's official disclosures.

Our Ratings

Disbursal speed 3.5/5

In-store approval in about 30 minutes; cash-loan disbursal targeted within 24 hours.

Interest & cost 2.0/5

A wide, high band (about 19% up to 44%), and optional add-ons can inflate the effective cost.

App experience 4.0/5

The app rates around 4.4★ with a large install base and useful calculators.

Customer support 2.5/5

Some users report penalty disputes and delays getting a closure (NOC) certificate.

Safety & transparency 3.5/5

An RBI-registered NBFC (now TVS-owned), but the add-on bundles need careful reading.

Loan Details & Charges

Loan Amount Rs 10,000 – Rs 4,80,000

Interest Rate 19.20% – 44.00% p.a.

Tenure 12 – 60 months

Processing Fee Up to 3.9% of loan amount; site says all fees and charges are inclusive of applicable taxes

Late Payment Penalty on overdue EMI

Prepayment As per agreement

Foreclosure As per loan agreement terms

Bounce Charges Rs 500 per bounce

Eligibility Criteria

Age 18-60 years

Min Income Rs 15,000 per month

CIBIL Score 750+

Employment salaried, self-employed

Documents PAN Card, Aadhaar Card, Income proof, Address proof, Bank statements

What It Actually Costs

Loan amount ₹1,00,000

Tenure 24 months

Monthly EMI ₹5,592

Total interest ₹34,208

Processing fee Up to 5% (~₹3,000 at 3%) + GST

Total repayment ₹1,34,208

Illustrative at a ~30% rate, mid-way up Home Credit's 19–44% band. Optional "Safe Pay" add-ons would add to this. Your actual rate depends on your profile — confirm it, and decline add-ons you don't want, before signing.

Try the Home Credit EMI calculator

Pros

Accessible to thin-file and new-to-credit borrowers
Fast in-store consumer-durable EMI — approval in about 30 minutes at the counter
An RBI-registered NBFC (Home Credit India Finance, now TVS-owned)
A well-rated app (~4.4★) with calculators and a free credit-score check
Long tenures available on cash loans

Cons

A wide, high rate band — roughly 19% up to 44% p.a.
Optional "Safe Pay" insurance/membership add-ons can inflate the effective cost
A processing fee up to 5% on cash loans
Some users report penalties despite on-time payment and delays getting a closure (NOC) certificate
The top of the band is expensive relative to a bank or Bajaj loan

Our Verdict

Home Credit India is one of the most accessible lenders for thin-file and new-to-credit borrowers, especially through its in-store consumer-durable EMI — quick approval at the counter for a phone or appliance. It's an RBI-registered NBFC, now owned by TVS Holdings after the global Home Credit group exited India in early 2025. The cost is the catch. The rate band is wide and high — roughly 19% up to 44% — and optional "Safe Pay" add-ons (insurance, payment holidays) carry extra fees that some users report being charged without clearly opting in. Read every checkbox and the full charges before you sign. Worth it for accessible in-store EMI if you can't borrow cheaper; an expensive way to take a plain cash loan.

Who Home Credit suits

In-store buyers who want consumer-durable EMI at the counter

Thin-file or new-to-credit borrowers needing accessible small-ticket credit

Repeat Home Credit customers, who tend to get better rates

Borrowers who will read the add-on fine print and decline what they don't want

Look elsewhere if

You qualify for a bank or Bajaj loan at 10–18% — the 19–44% band is expensive

You won't read the add-on and insurance fine print

You want a large-ticket (over ₹4.8 lakh) or long, low-cost loan

Things to Watch

The rate band is wide and high (about 19% up to 44%) — the floor is for the strongest profiles, so confirm your actual rate before accepting
Optional "Safe Pay" insurance/membership add-ons carry extra fees; some users report being charged for add-ons they didn't knowingly select — review every checkbox
Some users report penalties despite on-time payment and delays getting a no-objection (closure) certificate — keep payment proof and request your NOC in writing on closure

How to Apply for Home Credit

1

Apply in-store or in the app

Take an offer at a retail counter for consumer-durable EMI, or apply for a cash loan in the Home Credit app.
2

Complete KYC

Provide PAN (mandatory) and one identity/address proof; existing customers are preferred.
3

Review the offer and add-ons

Check the rate, the processing fee, and any "Safe Pay" add-ons — decline the ones you don't want.
4

Receive funds

In-store approval takes about 30 minutes; cash-loan disbursal is targeted within 24 hours of verification.

Documents Required

PAN card (mandatory)

One identity/address proof — Aadhaar, Voter ID, Driving Licence or Passport

An active bank account

Income proof may be requested for cash loans

What Real Users Say

Home Credit's app rates around 4.4★ on the Play Store and claims a customer base in the tens of millions.

Reviews praise accessibility but flag the cost, add-ons and closure friction.

What users love

Borrowers praise instant in-store EMI, accessible approval for thin files, and minimal documentation.

Common complaints

Some users report insurance/add-on charges they didn't clearly consent to, penalty disputes, and NOC delays.

How Home Credit Compares

vs Bajaj Finserv — Bajaj starts far cheaper for CIBIL 650+ — Home Credit's 19–44% only makes sense if you can't clear Bajaj's bar.

vs KreditBee — KreditBee overlaps Home Credit's risk segment but is app-only; Home Credit adds in-store consumer-durable EMI that KreditBee lacks.

vs CASHe — CASHe is similarly priced and short-tenure salaried-focused; Home Credit allows longer tenures but a similarly steep top-end rate.

How we tested

We reviewed Home Credit's published rates, fees and add-on products, confirmed its NBFC status and its 2025 change of ownership to TVS Holdings, and read recent borrower feedback across the Play Store and forums. The exact 44% ceiling is the lender's stated maximum (third-party listings often cap nearer 36%); conduct complaints are user-reported. Confirm your rate, fee and any add-ons before signing.

Home Credit India Customer Support Details

Home Credit answers from Gurugram on a chargeable landline and publishes a dedicated grievance officer address separate from general care. Since Home Credit lends heavily for consumer durables, keep your loan agreement number handy — support will ask for it before discussing EMIs, foreclosure figures or insurance attached to the loan.

Home Credit India customer care number	+91-124-662-8888
Home Credit India WhatsApp number	NA
Home Credit India customer support email ID	care@homecredit.co.in
Home Credit India grievance officer email	grievanceofficer@homecredit.co.in

Verified from Home Credit India's official contact or grievance page on 2026-09-13. Companies change helplines without notice — cross-check inside the app before calling, and never share an OTP, PIN or card details with anyone claiming to be support. All lender, bank & insurer contacts →

Frequently Asked Questions

What is the real interest rate on a Home Credit personal loan?

The band runs from about 19% p.a. up to around 44%. Your actual rate depends on your CIBIL, income and whether you're a repeat customer — the advertised floor is for the strongest profiles only.

Are there hidden charges or insurance add-ons?

There's a processing fee of up to 5%, plus optional "Safe Pay" add-ons (insurance, payment holidays). Some users report being charged for add-ons they didn't knowingly select, so review every checkbox before accepting.

Is Home Credit India RBI-approved and safe?

Yes — Home Credit India Finance Pvt Ltd is an RBI-registered NBFC. As of February 2025 it is owned by TVS Holdings and Premji Invest, after the original global Home Credit group exited India.

Why was I charged a penalty even after paying on time?

Some users report penalties or unclear schedules despite timely payment. Keep proof of every payment, request a written statement, and escalate to the RBI Ombudsman if it isn't resolved.

Will I get a closure certificate (NOC) after repaying?

You're entitled to a no-objection/closure certificate after full repayment, but some users report delays. Request it in writing immediately on closure to protect your credit score.

Is Home Credit RBI registered?

Lending in India can only be done by an RBI-regulated bank or NBFC, but many loan apps are not themselves the lender — they are digital lending platforms operating for a partner NBFC. To verify for yourself: open the app and find the lender name it is required to disclose, then search that exact name in the RBI's public list of registered NBFCs on rbi.org.in. If an app will not tell you which regulated entity is lending you the money, treat that as a reason not to borrow from it.

What is the Home Credit customer care number?

The Home Credit customer care number is +91-124-662-8888. You can also email care@homecredit.co.in. Always cross-check this against the number shown inside the Home Credit app before calling — fake customer-care numbers are one of India's most common financial frauds, and no genuine lender will ever ask you for an OTP, PIN or card details.

How do I file a complaint against Home Credit?

Work the escalation ladder in order. First, raise the complaint with Home Credit support (care@homecredit.co.in) and insist on a written complaint reference number — a call with no reference number effectively did not happen. If it is unresolved, escalate to the grievance redressal officer at grievanceofficer@homecredit.co.in. The regulated entity has 30 days to resolve it. After that, you can complain free of cost to the RBI Ombudsman at cms.rbi.org.in — no lawyer is needed, and the decision is binding on the lender.

How do I stop harassment calls from Home Credit recovery agents?

RBI's rules on recovery conduct are specific: agents may not call before 8 a.m. or after 7 p.m., may not use threats, abuse or intimidation, and may not contact people from your phonebook to shame you. Blanket access to your contacts and photos is prohibited for digital lenders. If this is happening, save the evidence — call logs, screenshots, recordings — and complain to the lender's grievance officer (grievanceofficer@homecredit.co.in), then to the RBI Ombudsman at cms.rbi.org.in if it continues. If the app is not a regulated entity at all, report it on the RBI Sachet portal (sachet.rbi.org.in) and to the cyber-crime helpline 1930 or cybercrime.gov.in. Harassment, morphed images and contact-list shaming are criminal offences regardless of whether you owe money.

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See how Home Credit stacks up against every other instant loan app we've reviewed — compare ratings, max loan and rates side by side.

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19	FlexSalary Vivifi India Finance Private Limited (RBI CoR N-09.00447)	4.3	₹3L	18.00% – 42.00% p.a.	Read Review
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