True Balance App Reviews, Customer Care Number & Details

Micro-loan app with amounts up to Rs 2 lakh targeting first-time borrowers.

This True Balance app review covers interest rates, eligibility, charges, documents and real borrower feedback, along with the verified True Balance customer care number, WhatsApp channel and support email — plus the RBI grievance route if a complaint is not resolved in 30 days.

FINTECHNo CIBIL NeededZero PrepaymentZero Foreclosure

Reviewed by BankCreds App Review Team· App Review Analysts Updated 14 June 2026

True Balance is a micro-loan app built for people the banks turn away — first-time borrowers with no credit history who need a small amount fast. It delivers on speed: a few thousand rupees can reach your account within minutes.

But that access comes at a steep price. Behind the "2.4% per month" headline sits an effective APR that can climb toward roughly 78% once the upfront fee and short tenure are counted, and some borrowers report aggressive recovery calls. This review is deliberately blunt about the true cost.

Quick Facts

4.5★ · 20L

Play Store

₹2L

Max Loan

28.80% – 36.00% p.a.

Interest Rate

Within minutes

Disbursal

6 – 24 months

Tenure

0–8.5% (Cash Loan); GST treatment not stated. Level Up Loan: 0–7.0%

Processing Fee

Rs 20,000 per month

Min Income

Play Store rating sourced from Google Play, as of 3 Oct 2026. Other figures from the lender's official disclosures.

Our Ratings

Disbursal speed 4.5/5

Genuinely fast — a small loan can reach your account within minutes of approval.

Interest & cost 1.5/5

The real problem. A "2.4% per month" headline annualises, with fees, to an effective APR that can approach ~78%.

App experience 3.0/5

A simple eKYC flow, but borrowers report being disbursed less than approved and a confusing cost disclosure.

Customer support 2.0/5

Some users report aggressive recovery calls, and support can be slow and automated.

Safety & transparency 3.0/5

Loans come from an RBI-registered NBFC (True Credits) — reassuring — but the high effective cost is not clearly surfaced upfront.

Loan Details & Charges

Loan Amount Rs 5,000 – Rs 2,00,000

Interest Rate 28.80% – 36.00% p.a.

Tenure 6 – 24 months

Processing Fee 0–8.5% (Cash Loan); GST treatment not stated. Level Up Loan: 0–7.0%

Late Payment Penalty on overdue amount

Prepayment No prepayment charges

Foreclosure No foreclosure charges

Eligibility Criteria

Age 18-50 years

Min Income Rs 20,000 per month

CIBIL Score Not required

Employment salaried

Documents PAN Card, Aadhaar Card

What It Actually Costs

Loan amount ₹29,123 sanctioned

Tenure 6 months

Monthly EMI ₹5,261

Total interest ₹2,443

Processing fee 8.4% + 18% GST (~₹2,640), deducted upfront

Total repayment ₹31,566 — but only ~₹25,000 reaches your account

Illustrative, based on a documented borrower case. Because fees are deducted upfront while interest accrues on the full sanctioned amount over a short tenure, the effective APR can reach roughly 78%. Confirm the exact APR and net disbursal on your in-app Key Fact Statement (KFS) before accepting — figures vary by offer.

Try the True Balance EMI calculator

Pros

Approves thin-file and no-CIBIL first-time borrowers that banks reject
Genuinely fast — a small amount can reach your account in minutes
Loans are issued by an RBI-registered NBFC (True Credits Pvt Ltd)
No prepayment or foreclosure charges, so repaying early saves interest
The "Level Up" model raises your limit and helps build a credit history with on-time repayment

Cons

Very high effective cost — APR can reach roughly 78% once fees and the short tenure are counted
The processing fee (up to 8.4%) plus 18% GST is deducted upfront, so you receive less than sanctioned
Short 6–12 month tenures mean high EMIs relative to the amount borrowed
Some users report aggressive recovery calls, including to their contacts
A small ceiling (₹2 lakh) and limited customer support

Our Verdict

True Balance does one thing well: it lends small amounts, fast, to people with no credit score who can't get a bank loan. As a one-off, quickly-repaid stepping stone to build credit it can serve a purpose — and unlike many app lenders, its loans come from an RBI-registered NBFC (True Credits) with no prepayment penalty. But it is an expensive way to borrow. The "2.4% per month" rate, the up-to-8.4% upfront fee plus GST, and the short 6–12 month tenure combine into an effective APR that can reach roughly 78%. Borrowers routinely receive less than they were approved for, and some report aggressive recovery calls. If you can qualify anywhere cheaper, do. If you do borrow here, take the smallest amount you can repay quickly — and read your Key Fact Statement first.

Who True Balance suits

First-time or no-CIBIL borrowers locked out of banks and low-rate NBFCs

People who need a small amount (₹1,000–₹30,000) urgently and can repay it quickly

Borrowers deliberately building a credit history with on-time repayment, as a short-term stepping stone

Look elsewhere if

You can qualify for a bank or low-rate NBFC loan (12–18% p.a.) — the cost there is a fraction of this

You need a large amount or a long, low-cost tenure

You're financially stretched or at risk of default, where the short tenure and recovery pressure will hurt

You're not comfortable granting the app broad data permissions

Things to Watch

The headline "2.4% per month" hides the real cost — once the up-to-8.4% fee, 18% GST and short tenure are annualised, the effective APR can reach roughly 78%. Read the Key Fact Statement before accepting
Borrowers are routinely disbursed less than approved because fees and GST are deducted upfront, yet interest accrues on the full sanctioned amount
Some borrowers report aggressive recovery calls, including to their contacts. RBI rules forbid calls before 8am or after 7pm, contacting third parties to shame you, or abusive language — if it happens, document any breach and escalate to the RBI Ombudsman

How to Apply for True Balance

1

Register and pick a product

Download True Balance, sign up with your phone number, and choose a Cash or Level Up loan.
2

Complete eKYC

Verify with your PAN and one officially valid document (Aadhaar, Driving Licence, Voter ID or Passport), plus a camera check.
3

Check the offer carefully

Before accepting, open the Key Fact Statement and confirm the exact APR, the net amount that will reach your account after fees, and the EMI.
4

Set up repayment

Add your bank details and an auto-debit mandate; approved funds are disbursed within minutes.

Documents Required

PAN card

One officially valid ID (Aadhaar, Driving Licence, Voter ID or Passport)

Bank account details for disbursal and auto-debit

A recent bank statement (for some cash loans)

What Real Users Say

True Balance rates around 4.4–4.6★ on the Play Store with 50 million-plus downloads — but app-store ratings reward the fast disbursal, not the cost.

Reviews split sharply between people who valued the quick access and those stung by the cost and recovery calls.

What users love

Borrowers praise the speed, the low barrier to entry, and approval with no credit score.

Common complaints

The common complaints are receiving less than approved, a high and confusing effective rate, some reports of aggressive recovery calls, and unhelpful support.

How True Balance Compares

vs KreditBee — KreditBee offers larger loans, longer tenure and lower advertised rates — better if you have some credit profile; True Balance wins only on lowest-barrier access.

vs mPokket — mPokket targets students and young salaried with tiny tickets and an even higher effective APR — comparably costly, but True Balance offers bigger amounts.

vs OLYV — OLYV's APR band brackets True Balance's and it allows longer tenure with similar no-CIBIL access — close substitutes, so compare each one's Key Fact Statement.

How we tested

We reviewed True Balance's published rates and product terms, confirmed its lending entity (True Credits Pvt Ltd) against RBI NBFC records, and read recent borrower feedback across the Play Store and complaint forums. The effective-APR figure is an estimate that depends on the fee and tenure of your specific offer — always confirm the exact APR and net disbursal on your in-app Key Fact Statement before borrowing.

True Balance Customer Support Details

True Balance is operated by Balance Hero, so its support email sits on the balancehero.com domain — that is the correct address, not a mismatch. The Noida landline is chargeable. For repayment disputes, email with your registered mobile number quoted, since that is how your loan file is indexed.

True Balance customer care number	0120-4001028
True Balance WhatsApp number	NA
True Balance customer support email ID	cs@balancehero.com

Verified from True Balance's official contact or grievance page on 2026-09-13. Companies change helplines without notice — cross-check inside the app before calling, and never share an OTP, PIN or card details with anyone claiming to be support. All lender, bank & insurer contacts →

Frequently Asked Questions

What is the real (effective) cost of a True Balance loan?

The headline is 2.4% per month (about 28.8% p.a.), but once the up-to-8.4% processing fee, 18% GST and short 6–12 month tenure are annualised, the effective APR can reach roughly 78% or more. Always read the in-app Key Fact Statement, which shows the exact APR and total amount repayable before you accept.

Is True Balance RBI-approved and safe?

It is legitimate: loans are issued by True Credits Pvt Ltd, an RBI-registered NBFC, and the app operator Balancehero is an RBI-authorised prepaid-payment-instrument issuer. But "legitimate" is not "cheap" — it is a high-cost product, so borrow only what you can repay quickly.

Why did I receive less money than I was approved for?

The processing fee plus 18% GST are deducted upfront from your disbursal, so a sanction of, say, ₹29,000 can land as about ₹25,000. You still pay interest on the full sanctioned amount, so confirm the net figure on your Key Fact Statement before accepting.

What are my rights if recovery agents harass me?

Under RBI's rules, agents may not threaten or abuse you, contact your family or contacts to shame you, or call at odd hours. Record incidents and complain to the lender's grievance officer, then escalate to the RBI's CMS and Sachet portals.

Can I get a True Balance loan with no CIBIL or a low credit score?

Yes — it is one of its main draws for first-time and thin-file borrowers, and the "Level Up" model raises your limit and builds your score with on-time repayment. Because of the high effective cost, use it as a short-term, credit-building stepping stone, not a long-term borrowing source.

Is True Balance RBI registered?

Lending in India can only be done by an RBI-regulated bank or NBFC, but many loan apps are not themselves the lender — they are digital lending platforms operating for a partner NBFC. To verify for yourself: open the app and find the lender name it is required to disclose, then search that exact name in the RBI's public list of registered NBFCs on rbi.org.in. If an app will not tell you which regulated entity is lending you the money, treat that as a reason not to borrow from it.

What is the True Balance customer care number?

The True Balance customer care number is 0120-4001028. You can also email cs@balancehero.com. Always cross-check this against the number shown inside the True Balance app before calling — fake customer-care numbers are one of India's most common financial frauds, and no genuine lender will ever ask you for an OTP, PIN or card details.

How do I file a complaint against True Balance?

Work the escalation ladder in order. First, raise the complaint with True Balance support (cs@balancehero.com) and insist on a written complaint reference number — a call with no reference number effectively did not happen. If it is unresolved, escalate to the grievance redressal officer, whose details every RBI-regulated lender must publish on its website and inside its app. The regulated entity has 30 days to resolve it. After that, you can complain free of cost to the RBI Ombudsman at cms.rbi.org.in — no lawyer is needed, and the decision is binding on the lender.

How do I stop harassment calls from True Balance recovery agents?

RBI's rules on recovery conduct are specific: agents may not call before 8 a.m. or after 7 p.m., may not use threats, abuse or intimidation, and may not contact people from your phonebook to shame you. Blanket access to your contacts and photos is prohibited for digital lenders. If this is happening, save the evidence — call logs, screenshots, recordings — and complain to the lender's grievance officer, then to the RBI Ombudsman at cms.rbi.org.in if it continues. If the app is not a regulated entity at all, report it on the RBI Sachet portal (sachet.rbi.org.in) and to the cyber-crime helpline 1930 or cybercrime.gov.in. Harassment, morphed images and contact-list shaming are criminal offences regardless of whether you owe money.

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